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OPTIMISED FIELD SERVICE MANAGEMENT: TOP 10 BLOG ARTICLES 2023
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12 December 2023 · James Alex Waldron
12 December 2023 · James Alex Waldron
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s the year draws to a close, we reflect on the wealth of knowledge sharing that's shaped our field service optimisation thought leaders in 2023. In our ever-evolving field service sector, keeping ahead is paramount, and this year has been no exception. Our blog has been a hub of valuable content, delving into diverse field service topics, from cutting-edge technologies to strategic management practices.
Join us on a journey through the top 10 most-read posts and articles of the year, where we explore the challenges, best practices, and good news stories that have captured the attention of field service professionals. From dynamic route planning to net zero fleet technology, capacity planning to CRM/ERP integration, seasoned operations managers and project researchers understand these requirements can only be met with real-time dynamic field service solutions. Let's revisit the posts that have resonated most with our community and set the stage for another year of advancements in field service excellence.
This is what the industry was reading:
Join us on a journey through the top 10 most-read posts and articles of the year, where we explore the challenges, best practices, and good news stories that have captured the attention of field service professionals. From dynamic route planning to net zero fleet technology, capacity planning to CRM/ERP integration, seasoned operations managers and project researchers understand these requirements can only be met with real-time dynamic field service solutions. Let's revisit the posts that have resonated most with our community and set the stage for another year of advancements in field service excellence.
This is what the industry was reading:
HOW TO BEGIN FIELD SERVICE RESOURCE PLANNING
Resource planning plays a critical role in designing successful field service. It enables companies to make the efficient use of their resources, increase productivity, and significantly improve customer and field employee satisfaction. Organisations experiencing growth, such as adding dozens of field operatives over a few years, (or accepting new contracts or services) will become aware of their challenges fairly quickly.
AUTOMATE FIELD SERVICE CAPACITY PLANNING
Every year, heating, cooling and air-conditioning companies face seasonal peaks in orders and service skills that require an extraordinary effort. Field service managers who prepare wisely during the quieter times of the year can face hot and cold phases in a more relaxed and productive manner.
NET ZERO AND DIGITAL TRANSFORMATION FOR INSTALLATION COMPANIES
Are you an installation company who wants to participate in the net zero industry with efficient and effective field service? Now is the time to address the digital transformation of your field service management. Now is the time to improve your practices to participate in the 'booming' carbon reduction effort. Become agile and decisive, because here lies a huge potential for clean air - and your balance sheet.
OPTIMISED TOUR PLANNING MAKES SUSTAINABLE FIELD SERVICE
Sustainability goals and field service are not incompatible. Professional route optimisation and tour planning makes a significant contribution to your ESG (Environmental, social, and governance) with little daily effort. Digital tools ensure efficient and effective field planning, helps streamline processes, saves time and money, and optimises against environmental impacts.The energy crisis has shown us that rising energy prices and supply instability has a major impact on cash flow. Now more than ever, it has highlighted why it is critical to work 'energy efficient' and to design more sustainable processes and ways of working. Legislation calls for more sustainable business practices, through supply chain traceability, and increasing ULEZ roll-outs (Ultra Low Emission Zones).
FLS SHORTLISTED FOR INNOVATION OF THE YEAR AT THE UNLOCK NET ZERO LIVE AWARDS
In June, FLS was recognised in its solutions to unlock net zero by significantly reducing the carbon footprint of field based housing operations; providing world-leading, AI-powered, sustainable, innovative scheduling and routing solutions. The awards champion progress on the journey to decarbonisation.
REAL-TIME ROUTE OPTIMISATION SOFTWARE: FEATURES FOR FLEETS
Operating a vehicle fleet involves several challenges that service organisations must track and manage to ensure efficiency and safety, and generate sustainable revenue. Modern challenges include fuel costs, CO2 emissions, and skills retention. On top of that, daily vehicle checklists include restocking and refuelling – and for most fleet operators, this unavoidable time can weigh into critical productivity hours.
E.ON SWITCHES TO FLS FIELD FORCE SCHEDULING SOLUTION FOR UK OPERATIONS
E.ON is a leading installer of energy efficiency solutions including smart meters, solar panels, air source heat pumps, batteries and electric vehicle chargers. The FLS VISITOUR scheduling solution will improve efficiency and service for more than 1,000 engineers in E.ON's Smart Field Connections team, tasked with completing 600,000 installations a year in addition to service appointments.
DIGITALISATION IN TECHNICAL FIELD SERVICE: CORE ELEMENTS, CHALLENGES AND SOLUTIONS
Digitalisation has established itself in almost all industries and areas. It is no longer just about solving field services' technical problems. Technology optimises service processes, increases efficiency, and helps to reduce costs while ensuring an excellent customer experience. Begin your journey with the key elements, challenges and approaches to solutions shaping the development of modern field service.
IS YOUR LONE WORKER MANAGEMENT MISSING SAFE PARKING?
Supporting your lone workers in the field means taking advantage of field service management tools that put them on the road to success. Balanced workloads and the likelihood of a first-time fix hold a direct link to the workflows an FSM platform can design for your operations.Field service management also brings operational improvements to lone worker safety and compliance, notably for safety certification in regulated industries (such as home healthcare, working at heights, and gas/electrical orders). Simply put, a dynamic scheduling platform such as FLS VISITOUR will never assign an unqualified lone field operative.
In the last mile of field service, safe vehicle movements, such as parking, is an another safety and compliance factor. Adding parking to your responsible, rule-based scheduling can mitigate risk for both the lone worker and the end customer.
FLS WINS TECHNOLOGY PARTNER OF THE YEAR AT THE NORTHERN HOUSING AWARDS
In May, FLS was recognised at the Northern Housing Awards: highlighting the value achieved through partnership with DLO customers such as Your Housing Group, housing contractors Axis Europe and Amey, and industry vendors, for example Voicescape and Microsoft. FLS' best-of-breed field service scheduling partnership with Your Housing Group's in-house repairs and maintenance arm Fix360 has transformed the efficiency of the social landlord's field force operations utilising FLS' flagship solution FLS VISITOUR.Field service optimisation specifically describes the process to continually increase workflow and service quality to ensure cost-efficient order processing and satisfisaction for both customers and employees.
Do you want to learn more about cost versus value? Take a look at our new e-book: "DESIGNING VALUE: THE CASE FOR REAL-TIME FIELD SERVICE OPTIMISATION". Our e-book guides you with true costs and real-life results to inspire decisive confidence towards adopting a best-of-breed solution to realise authentic operational value.
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Author
JAMES ALEX WALDRON
UK Marketing Manager
+44 1183 800189
Send email
James Alex Waldron has worked in written communications for over 15 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.
JAMES ALEX WALDRON
UK Marketing Manager
+44 1183 800189
Send email
James Alex Waldron has worked in written communications for over 15 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.
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