FIELD SERVICE BPMN / INTEGRATION
EVERYTHING COMES TOGETHER, WORKS TOGETHER, AND STAYS TOGETHER IN A UNIQUE AND UNBEATABLE WAY
The smart way to manage your processes and tasks:
Right in FLS VISITOUR and FLS MOBILE FLOW EDITION.
Processes are the operative representation of the business strategy, but they are never set in stone. Reacting quickly to market demands is an essential component of a successful business model both today and in the future.
It should ideally support you through software that precisely displays your processes and automates them as best possible. The software should not be obsolete because of process changes and should instead adjust to developments at any time without considerable project costs.
Right in FLS VISITOUR and FLS MOBILE FLOW EDITION.
Processes are the operative representation of the business strategy, but they are never set in stone. Reacting quickly to market demands is an essential component of a successful business model both today and in the future.
It should ideally support you through software that precisely displays your processes and automates them as best possible. The software should not be obsolete because of process changes and should instead adjust to developments at any time without considerable project costs.
BUSINESS PROCESS MODELING
Field service management typically involves activities such as scheduling, dispatching, tracking, and completing service requests. By using BPMN, organisations can visually represent these processes, analyse them for inefficiencies, and make improvements to enhance overall service delivery.
Key elements of BPMN that can be applied to field service include:
- Activities: Such as customer orders intake, assignment of operatives, travel to the customer site, equipment inspection, repair or maintenance tasks, and completion of service.
- Events: Occurrences that trigger or result from activities. For example, a customer request can be represented as a start event, while the completion of service can be represented as an end event.
- Gateways: Decision points in the process flow. They represent branching or merging paths based on conditions. In field service, gateways can be used to determine if a repair is feasible or if additional approvals are required before proceeding.
- Data Objects: The information or data required for performing activities. In field service, data objects can include customer details, equipment specifications, service manuals, and work order information.
- Swimlanes: Used to assign responsibilities to different roles or departments involved in the field service process. They help in clarifying who is responsible for each activity and ensure smooth coordination.
We guarantee not only fast software, but we also share our know-how with you from the very beginning:
Definition of your service processes
Consultation to optimise these processes
Workflow display in the software with process modeling tools (e.g. BPMN)
Mapping of workflow processes in the BPMN standard directly in FLS MOBILE FLOW EDITION
Exploiting optimisation potential in the entire process chain
INTEGRATION
WE BRING OUR SOFTWARE INTO YOUR SYSTEM:
FAST, LEAN, AND VERY SMART
With years of experience from many integration projects, we guarantee the lightning-fast integration of CRM and ERP systems of almost any kind.
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.
Configurations include:
- All the data from CRM available for scheduling of service and sales appointments.
- Features of FLS VISITOUR including the PowerOpt algorithm feeding real-time route planning
- Permanent synchronisation of completed order data including documents into CRM/ERP
- Microsoft: ISV partner for best-of-breed scheduling for Dynamics 365, Field Service, and CE users.
- SAP: FLS INTEGRATION SUITE FOR SAP ERP and the FLS INTEGRATION SUITE FOR SAP S/4HANA (On Premise) integration
- IBM Maximo: Service Request & Work Orders, and Resources from IBM Maximo master data integration
- Housing Management System: Manifest Universal Adapter
FLS VISITOUR extends beyond capabilities provided by Resource Scheduling Optimization (RSO) in Dynamics 365.
Requirements for truly optimised appointment booking for hundreds or thousands of field resources, high volumes of jobs per route, dynamic in-day response, and complex rules/dependencies can all be met with an integration that is Fast, Lean and Smart.
As an ISV, we are trusted experts in holistic real-time scheduling and technical field service. Act now to integrate our 30 years of experience, superior software product development, and worldwide multi-sector customer best practice.
Requirements for truly optimised appointment booking for hundreds or thousands of field resources, high volumes of jobs per route, dynamic in-day response, and complex rules/dependencies can all be met with an integration that is Fast, Lean and Smart.
As an ISV, we are trusted experts in holistic real-time scheduling and technical field service. Act now to integrate our 30 years of experience, superior software product development, and worldwide multi-sector customer best practice.
OUR PARTNERSHIP
"Microsoft partners with FLS VISITOUR when schedule and route optimisation requirements are not met by Dynamics 365 Field Service. FLS are a proven and trusted partner for Microsoft with deep expertise in scheduling; we have successful deployments together in customers of all sizes and industries and have been very impressed with feedback on their solution and services."START NOW WITH THE OPTIMISATION OF YOUR TEAM
Discover your optimisation potential. Book a no-obligation demo of the leading FLS solutions now - with your own data if you wish.
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