CONSULTING SERVICES – FLS – FAST LEAN SMART
CONSULTING SERVICES FOR THE FIELD SERVICE INDUSTRY
The full potential of service process automation and digitalisation. Real-time data in service planning and field service control. Leading algorithms that find the optimal appointment and tour planning in every situation. FLS is all of this - and more.
Our core areas: Real-time appointment and route planning, intelligent field service management, self-service portals, mobile field service solutions, ERP & CRM integration as well as management insights for areas such as technical service, trade, and appraisals.
Our core areas: Real-time appointment and route planning, intelligent field service management, self-service portals, mobile field service solutions, ERP & CRM integration as well as management insights for areas such as technical service, trade, and appraisals.
Solving logistical problems has appealed to the FLS founders from the very beginning. The first approaches were to approach the optimisation of routes and deadlines mathematically through the development of algorithms, while always keeping the real process in mind. They quickly realised that these approaches could improve many processes and save resources, not only in logistics but also in field service and sales areas.
After years of research & development, countless software implementations and process optimisations, not only has the world's best real-time software for scheduling and route planning been created, but also a huge pool of know-how from different industries and business cases.
FLS CONSULTING UNITS – DIRECT LINKS
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CONSULTING
PROCESS ADVICE WITH 30 YEARS' EXPERIENCE FROM THOUSANDS OF SUCCESSFUL PROJECTS
Process know-how in field logistics, service, and sales
First we evaluate the process efficiency, planning quality and cost structure of your field service organisation. From this we create a concept with targeted measures for sustainable optimisation. This can always evolve during a project and FLS works in agile methodology. Through regular retrospectives, we evaluate optimisation results, create and adjust suitable key performance indicator systems for strategic and operational use.
Customer Service Experience
End customers expect the right solution for their needs and problems and have not expected a template service for a long time. We offer you know-how and the right software to implement an excellent service experience: 24/7 communication via online appointment portals, desired appointments and short time windows, real-time appointment information, multi-channel communication. But we also get your after-sales business moving.
Automation & Digitisation of Processes
At the beginning there is an analysis of your processes with regard to automation and digitalisation potential. We provide you with implementation concepts for a step-by-step transformation. You don't want to let the opportunities of digitalisation pass you by and offer your customers real added value through technological advantage? Let us develop new business models for your service together.
Change Management
The introduction of software and the accompanying process optimisation brings all those involved into a major change situation. The focus should not be on the software, but on the employees involved. We advise decision-makers and implementers to accompany the implementation of the software with careful consideration and holistic planning.
"I have been with FLS for 20 years and have seen FLS VISITOUR grow. I still approach every new project with my team with enthusiasm, always wanting to understand the customer processes very precisely and find the best answer to them with FLS VISITOUR. That is not always easy. But I am happy every time to observe how effectively the software runs at the customer's and what potential it opens up for the customer."
Matthias Walz · Senior Consultant
Matthias Walz · Senior Consultant
PROJECTS
EXPERIENCE & KNOW-HOW FROM COUNTLESS PROJECTS AND ALWAYS LISTENING
Project Management
Software implementations require agile project management in order to benefit from important impulses during the project phase for the optimal use of the software. By using proven project methods such as PMI and Prince2, we give your project team and management structure and orientation even in very agile phases. Transparent phase-oriented project reporting ensures the information needs of all stakeholders.
Software implementations require agile project management in order to benefit from important impulses during the project phase for the optimal use of the software. By using proven project methods such as PMI and Prince2, we give your project team and management structure and orientation even in very agile phases. Transparent phase-oriented project reporting ensures the information needs of all stakeholders.
Knowledge Transfer
In addition to the technical implementation of the software, it is important to anchor the knowledge with the users. Only if the knowledge is initially imparted and permanently kept vital can the potential of the software unfold. Together with you, we design a training concept including comprehensive documentation tailored to your target groups in the company.
In addition to the technical implementation of the software, it is important to anchor the knowledge with the users. Only if the knowledge is initially imparted and permanently kept vital can the potential of the software unfold. Together with you, we design a training concept including comprehensive documentation tailored to your target groups in the company.
IT Know-how
We evaluate the existing IT tech stack with regard to the implementation of FLS solutions and define a target IT architecture with you. Transition management is in good hands with us.
We evaluate the existing IT tech stack with regard to the implementation of FLS solutions and define a target IT architecture with you. Transition management is in good hands with us.
»We are very satisfied with the personal advice and support because there is always a contact person for us at FLS.«
Lydia Schweizer · Director Field Service
CUSTOMER SERVICE
SUPPORT & CARE MAKES OPTIMISED CUSTOMER SERVICE
For us, customer service does not contradict intensive and high-quality discussions in order to support you as quickly as possible. Our customers are each assigned to a permanent account manager, who is therefore very familiar with their individual cases. We have service teams operating from our headquarters in Germany with a German and English language service for the DACH region, in the Netherlands for Dutch speakers, and in the UK for FLS UK customers.
INTERNATIONAL EXPERTISE
GAIN ACCESS TO THE SOLVARES GROUP
FLS – Member of Solvares Group ·
Expert solutions for complex tasks with many parameters, spontaneous time changes, and numerous resources. Solvares is always successful when exceptional, excellent optimisation creates substantial added value for the client.
The Solvares Group companies are united by a high degree of innovation and a clear focus on mutual success. We deliver solutions for a clean, sustainable future through greater efficiency in service, field sales, distribution and logistics. The focus is always on the intelligent optimisation of processes through cutting-edge software solutions for decisive competitive advantages.
The Solvares Group consists of specialised, dynamic software companies for all areas where mobility and planning accuracy are important. We are there for you with over 330 employees at 10 locations in 5 countries. Well-known customers in the retail, consumer goods, electronics and healthcare industries benefit from our expertise in software and consulting, which has grown over 60 years.
CERTIFICATIONS
INTERNATIONALLY RECOGNISED STANDARDS
We ensure Data & IT security
When it comes to data security and the security of our IT systems, we leave nothing to chance. For this reason, we maintain a comprehensive information security management system that protects your data. We focus on maximum reliability, functionality and security and have therefore had our management system at our locations in Germany and Great Britain certified according to ISO/IEC 27001.
When it comes to data security and the security of our IT systems, we leave nothing to chance. For this reason, we maintain a comprehensive information security management system that protects your data. We focus on maximum reliability, functionality and security and have therefore had our management system at our locations in Germany and Great Britain certified according to ISO/IEC 27001.
Quality has a system with us
Within the framework of our process-oriented quality management, we ensure sustainable quality assurance. In addition to a voluntary commitment to continuous learning and improvement processes, this includes comprehensive measures to guarantee the quality of our products.
Our objective is to fulfil customer requirements in the long term. Essential cornerstones of this are the comprehensive analysis of requirements together with the customer and the systematic testing of our products against these requirements. The certification of our management system at our locations in Germany and Great Britain according to ISO 9001 provides objective proof of our competence in these points.
Within the framework of our process-oriented quality management, we ensure sustainable quality assurance. In addition to a voluntary commitment to continuous learning and improvement processes, this includes comprehensive measures to guarantee the quality of our products.
Our objective is to fulfil customer requirements in the long term. Essential cornerstones of this are the comprehensive analysis of requirements together with the customer and the systematic testing of our products against these requirements. The certification of our management system at our locations in Germany and Great Britain according to ISO 9001 provides objective proof of our competence in these points.
Benefit from Green IT
Our software solutions support you in reducing your CO2 emissions. We optimise your routes so that unnecessary kilometres are saved. In addition, the conservation of resources for environmental protection is also important to us. We take responsibility for people and nature and have therefore committed ourselves to sustainable environmental protection measures. We have had our environmental management system at our locations in Germany and Great Britain certified to ISO 14001.
Our software solutions support you in reducing your CO2 emissions. We optimise your routes so that unnecessary kilometres are saved. In addition, the conservation of resources for environmental protection is also important to us. We take responsibility for people and nature and have therefore committed ourselves to sustainable environmental protection measures. We have had our environmental management system at our locations in Germany and Great Britain certified to ISO 14001.
We're certified Cyber Essentials Plus
Cyber Essentials Plus is a UK government-backed scheme designed to recognise and manage the technical controls organisations should have in place to protect themselves and their customers against online security threats. The accreditation follows the extensive audit and evaluation of FASTLEANSMART UK LTD.'s IT infrastructure, policies, and procedures. The certification reassures both clients and our partner ecosystem that FLS is dedicated to maintaining robust practices.
Cyber Essentials Plus is a UK government-backed scheme designed to recognise and manage the technical controls organisations should have in place to protect themselves and their customers against online security threats. The accreditation follows the extensive audit and evaluation of FASTLEANSMART UK LTD.'s IT infrastructure, policies, and procedures. The certification reassures both clients and our partner ecosystem that FLS is dedicated to maintaining robust practices.
Benefit from compliance for the Financial Services Sector
FASTLEANSMART UK LTD. is committed to responsible business practices that make it easier to do business with us. To support this commitment, we are part of the Financial Supplier Qualification System (FSQS) Community. It is designed to standardise and manage requests from multiple Financial Services Companies for compliance and assurance data. Benefits for buyers include an easier regulatory requirement, reduced procurement timescales, and access to the combined experience and resources of other members in the community.
FASTLEANSMART UK LTD. is committed to responsible business practices that make it easier to do business with us. To support this commitment, we are part of the Financial Supplier Qualification System (FSQS) Community. It is designed to standardise and manage requests from multiple Financial Services Companies for compliance and assurance data. Benefits for buyers include an easier regulatory requirement, reduced procurement timescales, and access to the combined experience and resources of other members in the community.