FLS MOBILE - APP FOR FIELD SERVICE OPERATIVES
THE INTELLIGENT APP FOR IMPROVED FIELD SERVICE EFFICIENCY AND CUSTOMER SATISFACTION
Our design: A mobile solution which employs technology to its fullest potential providing support to employees on site quickly and easily, without causing additional work. Not just a data processor, but a fully-fledged solution that employs artificial intelligence to improve efficiency in field service processes.
YOUR ADVANTAGES WITH FLS MOBILE
Compatible with a broad range of operating systems and mobile devices
High usability
Free choice of device types and operating systems
Easy third-party / sub-contractor endorsement via link sharing
Connection to navigation apps
Individual assignment of access rights
Double data security through
device and user recognition
Agile workflow management
(BPMN standard)
3 STEPS TO YOUR INDIVIDUAL WORKFLOW APP
We develop the individual core processes together, ...
... model these in detail and provide the technological fit for a transfer to your individual app.
In the next step the defined processes are digitised role-based and automatically converted into your individual mobile app.
SERVICE CALLS: START UP – EXECUTE – COMPLETE
Long waiting times until the service technician arrives are more than annoying for your customers. With FLS MOBILE you minimise your customers' waiting time and – at the same time – increase your productivity in service. By sending a fully automatic client notification to the customer about the estimated time of arrival of the service technician via SMS and by providing real-time-tracking, the waiting time is kept as short as possible.
CALL MANAGEMENT, ROUTE OPTIMISATION AND KNOWLEDGE TRANSFER IN A SINGLE APP
Call list
Detailed call list with real time information
Status reports
Real time communication with planning tool FLS VISITOUR via status reports
Follow-up call
Field staff have the option to schedule appointments directly
Attachments
Exchange of documents and photos
Object history
Comprehensive object data, incl. history
ON THE GO: SCHEDULING, ROUTING & OPTIMISATION IN REAL TIME
Increase in punctuality through predictive analytics
By analysing the travel and processing times that have been reported in FLS MOBILE, FLS VISITOUR continuously improves the forecasts of the required visiting time for every call and customer.
Customer notifications
i.e. via SMS or email
The customer will be informed about the expected arrival of the service technician via SMS or email at a defined point in time, e.g. 30 min. before the appointment.
Push notifications
i.e. emergency appointments
If a service technician is called to an emergency appointment a message is sent to their display so they're able to see it even if they're not actively working with FLS MOBILE at that moment.
On-site scheduling by field service
New appointments can easily be made on site with FLS MOBILE. FLS VISITOUR transmits valid appointment suggestions that are customer-oriented and cost-effective.
Re-scheduling of time slots
that have become available at short notice
Free time slots are automatically re-scheduled and the employee's schedule is updated accordingly in the app.
Live tracking of field service technician / delivery
Using GPS tracking, the customer can track online the current position of the technician/delivery.
‘We have made a quantum leap in the exchange of information with technicians.‘
Christian Kirschfink, Head of IT Applications Service Provider, introduced FLS MOBILE for service assignments at VIVAWEST, one of the leading housing providers in North Rhine Westphalia – Germany.
DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.