Our idea: A mobile solution which employs technology to its fullest potential providing support to employees on site quickly and easily, without causing additional work. Not just a data processor, but a fully-fledged solution that employs artificial intelligence to improve efficiency in the service processes.
YOUR ADVANTAGES WITH FLS MOBILE
Compatible with a broad range of operating systems and mobile devices
Online & offline functionality
Easy third-party / sub-contractor endorsement via link sharing
Connection to navigation apps
Individual assignment of access rights
Double data security through
device and user recognition
device and user recognition
Agile workflow management
3 STEPS TO YOUR INDIVIDUAL WORKFLOW APP
We develop the individual core processes together, ...
... model these in detail and provide the technological fit for a transfer to your individual app.
In the next step the defined processes are digitised role-based and automatically converted into your individual mobile app.
SERVICE CALLS: START UP – EXECUTE – COMPLETE
Long waiting times until the service technician arrives are more than annoying for your customers. With FLS MOBILE you minimise your customers' waiting time and – at the same time – increase your productivity in service. By sending a fully automatic client notification to the customer about the estimated time of arrival of the service technician via SMS and by providing real-time-tracking, the waiting time is kept as short as possible.
CALL MANAGEMENT, ROUTE OPTIMISATION AND KNOWLEDGE TRANSFER IN A SINGLE APP
ON THE GO: SCHEDULING, ROUTING & OPTIMISATION IN REAL TIME
Increase in punctuality through predictive analytics
By analysing the travel and processing times that have been reported in FLS MOBILE, FLS VISITOUR continuously improves the forecasts of the required visiting time for every call and customer.
i.e. via SMS or email
The customer will be informed about the expected arrival of the service technician via SMS or email at a defined point in time, e.g. 30 min. before the appointment.
i.e. emergency appointments
If a service technician is called to an emergency appointment a message is sent to their display so they're able to see it even if they're not actively working with FLS MOBILE at that moment.
On-site scheduling by field service
New appointments can easily be made on site with FLS MOBILE. FLS VISITOUR transmits valid appointment suggestions that are customer-oriented and cost-effective.
Re-scheduling of time slots
that have become available at short notice
Free time slots are automatically re-scheduled and the employee's schedule is updated accordingly in the app.
Live tracking of field service technician / delivery
Using GPS tracking, the customer can track online the current position of the technician/delivery.