FIELD SERVICE SCHEDULING
INSTANT-RESPONSE FIELD SCHEDULING
WITH DYNAMIC ROUTE PLANNING
The service expectations of your customers have risen. Through advancing digitisation, chatbots and the like, instance response, i.e. the immediate reaction to customer inquiries, has already become reality. Customers want their problems, if possible, to be solved in an instance or to at least be given a guarantee of when they will be solved. Real-time scheduling that meets all your customers’ demands is therefore a must.
FLS software helps you optimise scheduling. Our intelligent algorithm aligns customer preferences, SLAs, field staff skills and availability, and your organisation's economic goals. Plus, our customer self-service portal and other features like ETA notifications enhance the customer experience for your service appointments.
FLS software helps you optimise scheduling. Our intelligent algorithm aligns customer preferences, SLAs, field staff skills and availability, and your organisation's economic goals. Plus, our customer self-service portal and other features like ETA notifications enhance the customer experience for your service appointments.
SCHEDULING IN REAL TIME
Real-time scheduling is critical. This means that customers expect fast appointment information and service organisations must also be able to react quickly to unplanned ad hoc orders.This is made possible by powerful software that take into account all scheduling requirements and influencing factors, and translate them into error-free schedules in just a few seconds. In conjunction with the dynamic route planning for your employees in the field, our solution continuously calculates the optimal scheduling of your field appointments and order processing.
PROACTIVE APPOINTMENTS AND REACTIVE EMERGENCIES ALWAYS UNDER CONTROL
Whether the technical service of machinery, in the facilities management for properties and estates, or delivery services for retailers: our customers must coordinate a wide variety of appointment types every day, such as regular maintenance appointments, emergency assignments at short notice, and express deliveries.That's why with FLS VISITOUR, our software for scheduling and route optimisation, you not only create optimal plans for the day, but can also adapt the tours to changing circumstances at any time in real time, with the help of the smart algorithm. This makes your service far more responsive and flexible than before.
TRANSPARENCY FROM THE FIRST SCHEDULING STEP
- THIS IS HOW FLS VISITOUR WORKS FOR YOU
FLS VISITOUR produces cost-optimised appointment proposals based on in-day route planning and intelligent forecasts of the required time window, as early as the appointment booking stage.
When your customer selects their preferred appointment, they receive an immediate appointment confirmation. At the same time, FLS VISITOUR re-optimises the entire tour plan. You achieve the best possible transparency for your customers by announcing the estimated time of arrival (ETA) of your field employee, as well as real-time tracking of the journey.
When your customer selects their preferred appointment, they receive an immediate appointment confirmation. At the same time, FLS VISITOUR re-optimises the entire tour plan. You achieve the best possible transparency for your customers by announcing the estimated time of arrival (ETA) of your field employee, as well as real-time tracking of the journey.
The scheduling software takes into account all scheduling factors and schedules orders and resources exactly according to your unique parameters, semi-automatically (assisted) or fully automatically, and entirely according to your desired scheduling method. Working in the background is the PowerOpt algorithm, in which years of research and development work have gone into optimally solving the logistical challenges of field service organisations. Of course, you can intervene manually at any time and still alter the planning.
WHICH PARAMETERS HAVE PRIORITY IN THE ALLOCATION OF APPOINTMENTS?
SLA/CUSTOMER ORIENTATION
FLS scheduling software assigns your field operatives to jobs based on their skills and availability, without errors. Real-time material handling, based on past service data, ensures that all parts needed for the job are available. Both increase the success rate of your operations.
TRANSPARENT SERVICE PROCESSES
The seamless linking of your service desk with the field service dispatch and the customer ensures more transparent services. This way, you ensure smooth cooperation between all parties involved and everyone is always up to date on all appointments.
COST OPTIMISATION
In future, you will make your decisions on the basis of real-time data and analyses, optimally deploy your employees, and achieve faster and more productive order processing. At the same time, you save travel time, miles, fuel and CO2, thanks to optimised deployment and route planning.
EMPLOYEE RETENTION
Our scheduling software significantly reduces the effort in scheduling and allows for an immediate optimisation of the entire tour plan in case of sudden changes. Your order processing becomes much more flexible and faster. Workload is balanced, job satisfaction increases, and overtime is eliminated.
AN APPOINTMENT PORTAL MAKES YOUR SERVICE EVEN MORE CUSTOMER-FRIENDLY
Give your customers the opportunity to book their desired date, online. With FLS PORTAL you offer a self-service portal that already displays cost-pre-optimised appointments. If the customer decides on an appointment proposal, this is precisely included in the tour planning.
You can also send your customers an automatic appointment reminder or a possible delay message via e-mail or SMS. The notified arrival time (ETA) of your field operatives is also communicated. FLS PORTAL is suitable as an appointment portal for all industries and also in cases where customers can independently make appointments for a visit by a sales representative or the receipt of a delivery.
You can also send your customers an automatic appointment reminder or a possible delay message via e-mail or SMS. The notified arrival time (ETA) of your field operatives is also communicated. FLS PORTAL is suitable as an appointment portal for all industries and also in cases where customers can independently make appointments for a visit by a sales representative or the receipt of a delivery.
THIS IS HOW YOU GET AHEAD OF YOUR COMPETITION
Instant-response appointment assignment – immediate and binding
Online Appointment Portal for direct appointment selection by the customer
Precise scheduling – short, customer-friendly time windows possible
Cost efficiency thanks to permanent route optimisation in the background
Cost transparency by specifying the costs for each appointment proposal
Extensive adherence to restrictions, e.g. staff skills
VOICES & STORIES
LEARN HOW OUR PARTNERSHIPS WITH OUR CLIENTS BECAME SUCCESS STORIES
»We are very satisfied with the personal advice and support because there is always a contact person for us at FLS.«
Lydia Schweizer · Director Field Service
»The number of customer calls around the appointment setting process was significantly reduced and customer satisfaction and first-time-fix rates significantly increased, all while maintaining end-to-end digital, fully automated and transparent processes.«
Thomas Eller · Maintenance Manager
»We were very enthusiastic about our partnership. Our every wish was fulfilled and FLS came up with great solutions that gave us new ideas on how to do things differently and better than in the past.«
Samantha Stangl · Managing Director
»The decision to use FLS VISITOUR and FLS MOBILE for Scheduling and Route Planning was exactly right. Here we can rely on FLS as a competent partner.«
Jörg Unruh · Logistics Manager
DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.