FIELD SERVICE APP
INCREASE THE SUCCESS RATE OF YOUR FIELD FORCE IN REAL TIME
Long waiting times until the service technician, surveyor or delivery driver finally arrives are more than annoying for your customers. FLS MOBILE is the field service app that minimises the time spent by your customers and increases your service productivity at the same time.
The link to the dynamic real-time scheduling of FLS VISITOUR enables you with maximum agility, so that even ad hoc inquiries can be effortlessly integrated into the schedule.
Thanks to the complete digital mapping of service processes and workflows, the app offers new opportunities for your customer relationship but also for the empowerment and satisfaction of your employees.
The link to the dynamic real-time scheduling of FLS VISITOUR enables you with maximum agility, so that even ad hoc inquiries can be effortlessly integrated into the schedule.
Thanks to the complete digital mapping of service processes and workflows, the app offers new opportunities for your customer relationship but also for the empowerment and satisfaction of your employees.
TRANSFER YOUR PROCESSES DIRECTLY TO A FIELD SERVICE APP
FLS MOBILE in the FLOW EDITION enables you to transfer individually modeled workflow processes in the BPMN standard directly into a mobile app within a very short time.
As a mobile image of your individual processes, the mobile application offers an intuitive and user-friendly connection to your sales force which provides the exact queries and process steps that your individual service model requires.
THE NEXT LEVEL:
UNIQUE PROCESSES AND OPTIMISATION POSSIBILITIES
The app is offered as a progressive web app (PWA) and as a native app for iOS and Android. It scores with clear processes, completeness checks, clear user control and extremely quick adaptability, which allows a short-term adjustment and modification of the processes.
WORKFLOW TOOLSET
Workflow processes can be designed 'out of the box' & combined flexibly
USER EXPERIENCE
Clear, simple and self-explanatory user guidance
AGILE PROCESS DESIGN & CONTROL
A / B testing (split test), agile modeling
THE FLS FIELD SERVICE APP: FLS MOBILE
IMPORTANT INFORMATION ALWAYS AT HAND
With FLS MOBILE your field force has call-related information such as customer master data, object data and material data on their mobile device and can change them – if necessary – directly in the app. The exact description of locations and plant ensures faster call processing on site.
DOCUMENTATION OF
DELIVERY & RETURNS
With FLS MOBILE you have different functionalities at hand, e.g. scanning barcodes when delivering packages and accepting returns.
DELIVERY & RETURNS
With FLS MOBILE you have different functionalities at hand, e.g. scanning barcodes when delivering packages and accepting returns.
MOBILE MATERIAL MANAGEMENT
Used material can be booked and reordered directly in the app; any exchange of material between colleagues is also recorded transparently with FLS MOBILE.
Used material can be booked and reordered directly in the app; any exchange of material between colleagues is also recorded transparently with FLS MOBILE.
DESIGNED CUSTOMER & ORDER REPORTS
With the FLS MOBILE ReportEditor you can create report templates according to your own needs.
With clear checklists, you ensure greater efficiency.
With the FLS MOBILE ReportEditor you can create report templates according to your own needs.
With clear checklists, you ensure greater efficiency.
TIME RECORDING
IN THE APP
FLS MOBILE takes over the activity and absence recording in the field and – fully automatically – creates a daily or weekly journal.
IN THE APP
FLS MOBILE takes over the activity and absence recording in the field and – fully automatically – creates a daily or weekly journal.
STAFF-RADAR SHOWS
EMPLOYEES NEARBY
If your engineers need assistance with a call, they can easily see the position of colleagues nearby.
EMPLOYEES NEARBY
If your engineers need assistance with a call, they can easily see the position of colleagues nearby.
EXCHANGE PHOTOS & DOCUMENTS IN REAL TIME
Files of all common formats (photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP / CRM system.
Files of all common formats (photos, Word, Excel, PDF documents) can be attached to a call and transferred directly to your ERP / CRM system.
THE BENEFITS OF FLS MOBILE AT A GLANCE
Complete digital mapping of your service processes and workflows
Time and cost savings through real-time route optimisation
Increase in Utilisation Rate
Controlled communications between dispatching, back office, field service and customers
Improved First-Time-Fix rate
Increase in punctuality through Predictive Analytics
You can find even more reasons why using a field service app is worthwhile on the product page.
BRANDS RELY ON THE TECHNOLOGIES OF THE FLS MOBILE FIELD SERVICE APP
Find out in our case studies what successful route planning with the mobile solution FLS MOBILE looks like in practice, and how the combination of the software solutions helps companies in the field and technical service.
DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.