FIELD APPOINTMENT OPTIMISATION
Dynamic route planning and scheduling begins with the offer of
FLS VISITOUR’s pre-optimised appointments. Every appointment offered through the customer-facing
FLS PORTAL is already planned into a route with optimised costs (such as order premium, ABC customers, technician skills).
The features of FLS partner
Voicescape and their Voicescape Compliance module assist housing maintenance and building control teams with meeting statutory property maintenance regulations. By combining voice automation technology, behavioural insights and data science, Voicescape creates customer communications that help drive substantial operational efficiencies and service level improvements. The property compliance software ensures tenants are informed of safety visits, such as annual gas and electrical installation safety checks, by telephone, well before they happen. Through voice alone, the process of booking, confirming and rescheduling (optimised) appointments with tenants is automated, preventing non-compliance and the cost of no-access visits.
The addition of Voicescape’s automated voice features to the automated email and SMS features of FLS PORTAL is a strong foundation to the field service ecosystem, further removing inefficiencies and raising optimisation.
FIELD SAFETY OPTIMISATION
The features of FLS VISITOUR and FLS MOBILE can align
remote risk assessment with digital tracking for a head office overview of field employee safety. The software assists dispatch teams with technician skills, off-limit locations through
geocoding, and even the ‘right tool for the right job’ with on-vehicle asset management.
A project to mitigate safety risks can be further enhanced with a designed field optimisation ecosystem. The specialties of FLS partner
Inseego include vehicle tracking with fleet management. Protecting field employees when working in places or circumstances that put them at potential risk is an important element of any service operation. Their solutions have been developed to enable organisations to quickly respond to any situation and best protect remote teams. Whilst FLS MOBILE can track and manage vehicles and even the
employees themselves, Inseego’s wide range of vehicle camera solutions ensure safety legislation is adhered to and duty of care obligations are fulfilled.
Including a connected solution that’s fully integrated to a telematics system ensures drivers are authorised to operate a vehicle or equipment. Head office may access evidence of company or third-party motoring offences and may immediately locate video of accidental damage or theft. At this stage, the field service ecosystem is promoting optimisation between Finance, Accounting, Service, and Human Resources departments.