ROUTE PLANNING WITH FLS VISITOUR


INTELLIGENT REAL-TIME APPOINTMENT AND ROUTE SCHEDULING FOR FIELD STAFF

Speed up your field service and increase the satisfaction of your employees and customers. Save time and reduce costs - with intelligent route optimisation from the technology leader.

FLS VISITOUR is the software to optimally plan and control your appointments and tours in field service. The solution for:

increased quality and efficiency in Field Service Management,
balanced workloads in the field and head office,
falling service costs with increased productivity.
 

WITH FLS YOU WILL ACHIEVE OPTIMAL PLANNING AND ONGOING TOUR OPTIMISATION IN JUST A FEW SECONDS

In practice, we experience time and again how difficult most organisations find it to efficiently plan and control their field service operations. In this context, scheduling has a major impact on the performance and productivity of the service, on employees, and customer satisfaction.

That is why we have developed the leading software for route planning and route optimisation in field service:
The system schedules appointments, employees, and orders in real time and ensures the optimal use of all resources at all times.
From the efficient route planning with FLS VISITOUR benefits every field service organisation such as:

  • Technical service for Machinery and Equipment, Maintenance and Repair
  • Customer service in Telecommunications, Energy Supply, Facility Management, Coffee & Food Services
  • Compliance and Inspections in Utilities, Fire Protection, Insurance, and Real Estate
Advantages & Features

JUMP TO YOUR STAKEHOLDER SOLUTION:

WHAT TOUR OPTIMISATION WITH FLS VISITOUR DESIGNS - YOUR ADVANTAGES

Top values from our Customer Projects
52%

Highest reduction
in cost
72%

Highest increase in productivity
42%

Highest reduction
in lead time

FLS VISITOUR ENSURES OPTIMAL TOURS AND APPOINTMENTS - THE SOFTWARE

FLS VISITOUR is an appointment and tour planning software: Scheduling Software. As is usual with comparable systems, it displays the order planning for the dispatcher on a clear Gantt chart. What makes FLS VISITOUR better than other solutions for route planning and route optimisation:
The unique PowerOpt Algorithm optimises faster and better and enables real-time response.


Gone are the days when you must plan with gaps and buffers. In addition, the algorithm ensures continuous re-optimisation of appointments and tours during the course of the day. Anything changes? You have it under control.


THIS MAKES FLS VISITOUR THE KEY TO OPTIMISING YOUR FIELD SERVICE

Transparent Scheduling
FLS VISITOUR clearly displays the daily planning of your employees on a Gantt chart. The schedulers have an overview of all orders and appointments and can reschedule as needed simply by dragging and dropping.
Automated Planning
You determine the degree of route planning and route optimisation, from semi- to fully automatic. The system can independently schedule hundreds of orders at the push of a button. You can always make manual changes.
(Re-)optimisation in every position
FLS VISITOUR can optimise with event triggers. After each event (completion of an order, absence of an employee, an ad-hoc order, ...) you can trigger an immediate re-optimisation. This way, your field force remains flexible and efficient.
According to your rules and goals
The algorithm plans rule-based, according to your specifications. We set up the software precisely to your goals. The system always takes all restrictions into account so that no errors occur and you always have the optimal planning.
Always safe on the road
Our maps are based on data from the provider TomTom, which we refine with additional information. FLS VISITOUR gets your field staff to their destination quickly and precisely thanks to street-level routes, house number-specific destination addresses and other geodata.
Traffic jams have no chance
Route optimisation with FLS VISITOUR is also successful because we offer time-of-day-dependent Speed Profiles for each individual road sector. Based on historical traffic data, you get an extremely realistic driving time calculation and avoid rush hour. We also offer a valuable live data module.

Discover your potential with the leading route planning and route optimisation from FLS.
Book a no-obligation demo - with your own data if you wish.
DISPATCHERS & HEAD OFFICE

INTELLIGENT ROUTE OPTIMISATION REMOVES THE WORKLOAD OF SCHEDULING TEAMS AND DISPATCHERS

Wolf Heiztechnik Logo

"50% TIME SAVING IN SCHEDULING: THAT MAKES A DIFFERENCE"

Nicole Seidl · Scheduler
WOLF Klima- und Heiztechnik Austria
FLS VISITOUR provides your office staff with a professional planning tool. The time your team needs for scheduling is greatly reduced. Your employees can then take care of tasks that would otherwise be left undone and devote more time to customer service.

FLS VISITOUR supports your office-based staff with these features:
  • Automation: You choose the planning approach from manual to fully automatic
  • Planning Security: All employees and assignments transparent at a glance
  • Simple Operation: Route planning and route optimisation at the touch of a button on a clear user interface
  • In-day Optimisation: Immediate optimisation of the entire tour plan in the event of changes
  • Smart Data Management: Comprehensive settings for employees, objects, customers and order types
  • Error-free Deployment Planning: Automatic compliance with all restrictions and indication of any planning conflicts that arise
  • Communication: Permanent connection with the mobile terminals of your field staff

Discover the potential of modern scheduling and route optimisation for you and your head office.
Book a no-obligation demo - with your own data if you wish.
LIVE CONNECTION IN FIELD SERVICE

TOUR OPTIMISATION AND CONNECTED APP SUPPORT YOUR FIELD SERVICE AND YOUR TECHNICIANS DIGITALLY

"A MILEAGE SAVING OF APPROX. 15-20% ACROSS THE COMPANY"

Christian Gode · IT Manager
Coffema
Thanks to intelligent deployment and route planning, your field staff can complete more jobs and still finish on time. And in combination with FLS MOBILE, the professional Field Service App, they get a mobile companion with which you can exploit the full potential of digital service processes.

These features support your field force:
  • Optimised Route Planning: More time with the customer instead of on the road
  • Exact Skills Matching: No more planning errors, FLS VISITOUR correctly assigns employees to jobs based on their availability and skills.
  • Intelligent Job Bundling: The system automatically recognises opportunities to complete several orders with one customer at once.
  • Digital Service Processes: Digital forms, checklists, service reports, photos as well as capturing the customer's signature - all easily in the FLS MOBILE app.
  • Information in Real Time: Clear works order list with real-time information, service history and much more, also available offline
  • Live System Connection: Your field staff is always connected to FLS VISITOUR so that the planning is constantly up-to-date
  • Independent Scheduling: Your field staff can arrange new appointments directly on site, already pre-planned at optimal cost by FLS VISITOUR

Discover the possibilities to bring your field service to a new level. Book a no-obligation demo - with your own data if you wish.
YOUR CUSTOMERS

OPTIMISED APPOINTMENTS, TOURS, AND SELF-SERVICE CREATE A NEW CUSTOMER EXPERIENCE

With intelligent software for route planning and route optimisation, your service becomes more efficient and productive. As a result, you achieve a new level of quality and customer satisfaction, whether in mechanical engineering, healthcare, inspections by your experts - or deliveries and aftercare in the B2C sector.

Your customers benefit from your optimised scheduling and route planning and consistent service processes.

How FLS gives your customers a new service experience:
  • Increased First-Time Fix Rate – Route optimisation and features such as exact skill matching lead to an improved first-time fix rate and compliance with your SLA

  • Service reliability – Smart route planning increases your punctuality and adherence to schedules, combines orders sensibly with each other and avoids incorrect planning

  • Optimised appointment management – With FLS VISITOUR, you can not only offer faster appointment scheduling, but also shorter, flexibly adjustable time windows, with a clear cost reference

  • Notifications – Announcement of the field service to the customer via SMS or e-mail and information about arrival times of the field service

  • 24/7 Self-Service – With FLS PORTAL your customers can book their desired appointments themselves in a convenient online appointment portal. All appointment proposals are already pre-planned at optimal cost

  • Transparency and the ability to provide information – Your office staff always has an overview of all tours and is therefore able to provide your customers with information at any time

  • Increased service quality – With FLS VISITOUR route optimisation, you can serve your customers better and faster. Machines run, deliveries are made on time and you also have ad hoc orders under control

MANAGEMENT

INCREASE YOUR FIELD SERVICE PERFORMANCE WITH NEW LEVELS OF TRANSPARENCY

"THE DECISION TO USE FLS VISITOUR AND FLS MOBILE WAS EXACTLY RIGHT."

Jörg Unruh · Logistics Manager
REWE digital
Route planning and route optimisation are the key to less effort and better performance in your service. With suitable digital solutions, you can say goodbye to inefficient and non-transparent processes and achieve a new level of quality with your team.

This is how FLS supports you in achieving your goals:
  • Efficiency – Route optimisation enables you to make the best possible use of your time and resources
  • Cost savings – Improved tour and route planning and accelerated processes save you up to 20% in operating costs
  • Sustainability – Intelligent order planning and route optimisation reduce your fuel consumption, CO2 emissions and vehicle wear and tear
  • With FLS MANAGEMENT INSIGHTS gain important insights to inform your strategy
  • Satisfied employees - The use of FLS leads to better, fairer utilisation and user-friendly processes
  • Satisfied customers - All in all, the optimised processes ensure that you serve your customers better and achieve a whole new level of service quality


Experience how route optimisation can boost your field service in all areas. Book a no-obligation demo - with your own data if you wish.
REFERENCES & CASE STUDIES

EFFICIENT TOUR OPTIMISATION IN PRACTICE - OUR CUSTOMERS

Leading companies from a wide range of industries rely on FLS field service solutions. Discover customer success stories here.

»A more dynamic tool, one that continuously optimises, looking at every appointment and every field worker collectively. HomeServe is getting to its customers 25% faster than before.«

Richard Wilson · IT Director

»We are very satisfied with the personal advice and support because there is always a contact person for us at FLS.«

Lydia Schweizer · Director Field Service

»The decision to use FLS VISITOUR and FLS MOBILE for Scheduling and Route Planning was exactly right. Here we can rely on FLS as a competent partner.«

Jörg Unruh · Logistics Manager

»FLS knows our business very well, so far we have always received a solution to our requirements. We simply feel that we are in good hands with FLS.«

Björn Stemmermann · Managing Director

Find more industries, clients, and success stories here
YOU TOO CAN OPTIMISE YOUR TEAM

Discover your optimisation potential. Book a no-obligation demo of our solutions now - with your own data if you wish.
IT & TECHNICAL

TECHNOLOGY, INTEGRATION, SUPPORT AND PRICES

FLS gives you a technological edge over your competition, as well as tools that are easy to use and integrate.
Unique Algorithm
Route planning and route optimisation with FLS VISITOUR is based on a unique algorithm to solve logistical problems: PowerOpt.

We have over 30 years of research and pioneering work developing our algorithm ourselves, because we know that the quality of the algorithm makes all the difference in route planning and route optimisation. We are constantly developing PowerOpt further, are not dependent on other providers in our technology - so neither are you.
Integration with your IT
FLS VISITOUR is usually integrated into the customer's existing software environment via interfaces (SOAP, REST). FLS VISITOUR takes over the orders from the leading system (ERP, CRM, HMS).

We have extensive experience in integrating with existing software systems, including long-standing partnerships with solution providers such as SAP and Microsoft. In project planning workshops, we work with you to develop the optimal technical path.
Service and Support
Before the project starts, we clarify exactly what you need in a scoping workshop. During the integration and implementation we accompany you intensively and train your employees appropriate to the role and as required, including extensive documentation.

After a successful implementation project, you can focus entirely on the support by our Customer Service, with a fixed contact person and a service team that operates from our UK headquarters for customers in the UK.
Software and Pricing Model
You can use FLS VISITOUR as SaaS platform use by subscription. We offer different pricing models depending on the number of users and the complexity of the solution requirement or the modules used.

FLS route optimisation software reduces your service costs and increases the productivity of your field service through automation and optimised job planning. Your investment often pays for itself within the first year.
THE SOLUTION TO TAKE YOUR FIELD SERVICE MANAGEMENT TO THE NEXT LEVEL

With FLS VISITOUR you say goodbye to inefficient processes. You use the power of algorithms for intelligent field service management. Linked with the field service app and customer appointment portal, you achieve holistic field service management at a new level.
For cost-optimisation and greater efficiency.

RECOGNISE INDIRECT COSTS AND CREATE AUTHENTIC VALUE

Designing Value: The Case for Real-time Field Service Optimisation
DOWNLOAD
DEMO

DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS

Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.

START YOUR JOURNEY WITH FLS