MOBILE WORKFORCE MANAGEMENT

THE RIGHT PLACE AT THE RIGHT TIME: INTELLIGENT MOBILE WORKFORCE MANAGEMENT

Our need as consumers, expectations and dependence on real-time information is increasingly present within the world of mobile workforce management. We want to know when something is happening and exactly what is happening - always an instant insight. This is where mobile workforce management software comes in.

Mobile workforce management is the management of employees who work predominantly in the field. These employees may deliver, install or maintain a product or service.

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MISSION PLANNING AND FIELD SERVICE CHALLENGES

For dispatch teams, it is a great challenge to design ideal scheduling without workforce management. Routes and tours that have already been planned can quickly end in chaos if unplanned disruptions or emergencies suddenly change the prioritisation of other assignments. Then the question arises: Which employee should be sent to the next assignment? Who has the necessary skills, parts, or vehicle? Who will take over jobs that are already planned?

Companies that cannot fall back on optimised deployment planning in such situations find it difficult to manage their field force in the best possible way.

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The 10 most common mistakes when choosing Field Service Management Software.

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LIVE CONNECTION TO FIELD SERVICE TECHNICIANS
THROUGH MOBILE WORKFORCE MANAGEMENT

App-Screenshot Mobile Workforce Management

Optimised deployment planning becomes even more efficient when technical field service receives a constant mobile connection. Equipped with mobile devices such as smartphones, tablets or laptops and a mobile connection to back-office systems, service technicians always have their office with them.

In this way, the technician starts their working day from home, and saves the trip to the company headquarters. All orders are received on the move. The technician starts directly to the site, can call up all order relevant data on site and enter the service report on site. The digitally signed service report is then automatically transferred to the back office and the technician can immediately take the next job.

ADVANTAGES OF MOBILE WORKFORCE MANAGEMENT

MOBILE KNOWLEDGE MANAGEMENT
Employees always have all relevant data at their disposal, can call up lists and checks, record all necessary work materials and look at past orders to achieve the best possible result.

DIGITAL
ASSISTANT
Quite simply on the mobile end device: Your employees always have their digital working environment with them.

PROCESS SIMPLIFICATION AND EFFICIENCY INCREASE
Employees directly receive all information about your next order, from route planning to the necessary material, and save time on documentation and logging. This speeds up your processes.

MOBILE ORDER CONFIRMATION
All work instructions can be accepted on a mobile.

PAPERLESS AUTOMATION
Service reports are transmitted automatically to your back office without delay.

*REAL* REAL TIME
No matter where, no matter when: all data is available in real time at any time and from any place.

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Field Service Control for an Excellent Customer Experience

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HOW DOES OUR SOFTWARE FOR MOBILE WORKFORCE MANAGEMENT WORK?

Screenshot der Gantt-Übersicht unserer Field Service Management Software FLS VISITOUR

FLS MOBILE IN THE FLOW EDITION

Our idea: With FLS MOBILE in the FLOW EDITION, we create a mobile field service solution that exploits the potential of digitalisation and supports the employee on site quickly and easily without causing extra work. However, it should not only be a data manager, but also provide more efficiency in the service process with its own intelligence. Through the cloud-based system, all relevant data can be accessed online at any time. The job is so rural that you don't even have 3G available? No problem. In addition to the online functionality, our app also has the option of accessing the data when there is no network coverage. So you really do have all the data at your fingertips.

THE MANAGEMENT DASHBOARD AS A MANAGEMENT CENTRE

At the heart of our mobile workforce management system is the cloud-based dashboard, which allows you to schedule tasks and track the job status and availability of your staff. Jobs are created, edited and assigned to relevant staff according to your specifications (such as skill sets, availability, travel times) via a simple user interface.
Any updates made to the schedules, such as cancelled or reassigned orders, are automatically communicated to the field staff affected by the change.

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