FAST LEAN SMART: FIELD SERVICE MANAGEMENT SOFTWARE SOLUTIONS
FREQUENTLY ASKED QUESTIONS
Are you looking for a Field Service Management software that meets the needs of your business and improves your processes in the long term? There’s a lot to consider when it comes to choosing a move to real-time scheduling software.
Here are the most frequently asked questions, and their answers.
Do you have other or further questions?
FLS GmbH, based in Heikendorf near Kiel, is a global provider of real-time software for appointment and tour planning, field service management and mobile solutions for field service. Our technologically leading software solutions help companies in many industries to plan and coordinate their field service resources and to continuously optimise their appointments and tours in real time. Our main solutions are the appointment and tour planning software FLS VISITOUR, the field service and field service app FLS MOBILE, the customer appointment portal FLS PORTAL and the scheduling solution DISPATCH NOW for Delivery Logistics.
In field service, it is important to plan orders, customer appointments, employees, vehicles, routes and much more efficiently and without errors. Clever scheduling is required. In essence, the daily task is: Which employee completes which orders? It is therefore necessary to plan the tours of the field staff. We have developed FLS VISITOUR to make intelligent tour planning a success. With this tour planning software, field services not only receive a tool for fast and superior scheduling, but also have the possibility to continuously re-optimise tours during the course of the day.
With the FLS portfolio, companies can plan and manage their entire field service, from technical service to on-site assessments to delivery processes. Our software includes pre-planned as well as reactive real-time scheduling and tour optimisation, mobile order control, online portals for customer loyalty as well as tools for your central management and for connecting and supporting the field service. FLS solutions are used, for example, in the field service of mechanical engineering companies, in the scheduling of experts and in the delivery logistics of e-commerce.
With FLS, you optimise your field service management, your mobile workforce management or your delivery processes. You achieve a new level of quality and efficiency in deployment, scheduling and route planning and in the entire field service management: your time spent on scheduling is reduced. Thanks to optimal tour and route planning, you save driving time, kilometres, fuel and CO2. Through improved scheduling and coordination, you increase the productivity of your field service and reduce costs. In addition, you can react in real time to changes that occur during the course of the day. In addition, you support your field staff and increase both employee and customer satisfaction.
FLS improves the customer experience by meeting the needs of customers and contractors in modern field service management. What you and your customers will experience: An improvement in the areas of communication, transparency, first-time fixes, faster scheduling taking into account their individual availability requirements, as well as better compliance with SLAs and the elimination of backlogs. FLS PORTAL, which offers self-service appointment scheduling for your customers, is one of the tools that contributes to this. This is complemented by SMS and email reminders, live service tracking and surveys for your customer feedback.
Our solutions are available worldwide. FLS products are currently in use in 29 countries on 4 continents.
FLS field service and field service management solutions are used in a wide range of industries, including food delivery, e-commerce, facilities management, maintenance and repairs, insurance, healthcare and medical, heating, refrigeration and air conditioning, last mile delivery, appraisal and inspection, utilities and engineering. Discover our case studies for your industry here.
FLS offers software solutions for schedule and route optimisation that bring benefits from day one. As a result, the investment usually pays for itself within a few months for our customers. Your processes become faster and more efficient. You save time, resources, kilometres driven and CO2. You complete more orders with a high and at the same time fair utilisation of your employees.
Does FLS offer other solutions than software for Field Service Management, Workforce Management and Delivery Logistics?
Yes, FLS is part of the Solvares Group, the European champion for intelligent resource management. In our group of companies you will find best-of-breed technology for field service, field sales management and logistics. We deliver leading software solutions for the entire value chain, from sales to field sales and outbound logistics to service. Feel free to contact us.
SOFTWARE AND SYSTEMS
Our solutions are offered as SaaS (Software-as-a-Service) hosted by FLS in the cloud or on-premise as a licence purchase hosted by your internal team. You need PCs, laptops and mobile devices for access, depending on functional requirements. Our mobile solutions run on iOS and Android devices. The FLS Solutions team will work with your IT managers and advise you.
The unique PowerOpt algorithm is an FLS invention and intellectual property. It has been developed by our team of experts over many years. PowerOpt guarantees individual and efficient planning results in real time wherever maximum precision and speed are required, even for high order volumes and extremely specific tasks. Our algorithm translates the complex requirements of a service and distribution company into optimal scheduling and route planning in a matter of seconds.
Yes. Compatible with iOS and Android, therefore a broad range of devices, our mobile solution provides online & offline functionality. Highly secure, it handles call management, call completion, route optimisation, inventory, and knowledge transfer in one single app.
Training is one of the most important steps to success. We will set your software up with ‘superusers’ to the point where you can trial your Field Service Management system with ‘real world’ situations.
It is our experience that when everyone involved with using your software is included in role-appropriate training, they will feel more confident about using it. We are of course happy to carry out refresher training if required.Wir haben die Erfahrung gemacht, dass jeder, der mit der Software zu tun hat, sich sicherer in der Anwendung fühlt, wenn er an einem rollengerechten Training teilgenommen hat. Natürlich führen wir bei Bedarf auch gerne Auffrischungsschulungen durch.
Our consultancy starts with tailoring the appropriate solution for your individual field service management. Our consultants have been working for years with companies from a wide range of industries with different field service sizes and corporate cultures that have a variety of project requirements. The requirements are often highly complex and unique. In the implementation project, you will work together in a series of workshops to design the solution. The solution is then implemented, configured, tested and optimised. After the training of the users, the go-live takes place in your company. A consultant accompanies you intensively during this phase until the successful completion of the project.
The implementation strongly depends on the requirements in the customer company and the connection to other systems. Our software is easy to integrate and together with our partners we offer solutions that enable the rapid digitalisation of service processes. Since the introduction of a new software is always a process issue, a process workshop is held at the beginning of a project.