COMPANY – FLS – FAST LEAN SMART
PASSION + KNOW HOW + TEAMWORK = BEST OF BREED TECHNOLOGY FROM FAST LEAN SMART
The full potential of service process automation and digitalisation. Real-time data in service planning and field service control. Leading algorithms that find the optimal appointment and route planning in every situation. FLS is all that - and more.
Our core areas: Real-time tour and appointment planning, self-service portals, mobile field service solutions, mobile reporting, ERP & CRM integration & management insights for areas such as technical service, trade and surveyors/insurance.
Our core areas: Real-time tour and appointment planning, self-service portals, mobile field service solutions, mobile reporting, ERP & CRM integration & management insights for areas such as technical service, trade and surveyors/insurance.
DIRECT LINKS – JUMP TO SECTION
WHY FLS?
BECAUSE OUR ALGORITHM FOR SCHEDULING AND ROUTE PLANNING MAKES ALL THE DIFFERENCE
Solving logistical problems appealed to the FLS founders from the very beginning. The first approach was to calculate the optimisation of routes and deadlines mathematically by developing algorithms, but always keeping the real-life process in mind. They quickly realised that these approaches could improve many processes and save resources, not only in logistics but also in service and sales areas.
After years of research & development, countless software implementations and process optimisations, not only has the world's best real-time software for scheduling and route planning been created, but also a huge pool of know-how from different industries and business cases.
After years of research & development, countless software implementations and process optimisations, not only has the world's best real-time software for scheduling and route planning been created, but also a huge pool of know-how from different industries and business cases.
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More InformationProfit from our experience: We bring your targets to life with you, step by step: from consulting to project support to customer service.
CONSULTING
PERSONALISED ADVICE ON YOUR PROCESSES BRINGING THE EXPERIENCE OF MANY SUCCESSFUL PROJECTS
Process know-how in Field Logistics, Service, and Sales
First we evaluate the process efficiency, planning quality and cost structure of your field service organisation. From this we create a concept with targeted measures for sustainable optimisation. This can always evolve during a project. With agile methods, we keep the sceptre in our hands. Through regular retrospectives, we evaluate optimisation results, create and adjust suitable key performance indicator systems for strategic and operational use.
Customer Service Experience
End customers expect the right solution for their needs and problems and have not expected a template service for a long time. We offer you know-how and the right software to implement an excellent service experience: 24/7 communication via online appointment portals, desired appointments and short time windows, real-time appointment information, multi-channel communication. But we also get your after-sales business moving.
Automation & Digitisation of Processes
Do you want to use the opportunities of digitalisation and to offer your customers real added value through technological advantage? Let us develop new business models for your service together. It all starts with an analysis of your processes in terms of automation and digitalisation potential. We will provide you with implementation concepts for a step-by-step transformation.
Change Management
The introduction of software and the accompanying process optimisation brings all those involved into a major change situation. The focus should not be on the software, but on the employees involved. We advise decision-makers and implementers to accompany the implementation of the software with careful consideration and holistic planning.
"I have been with FLS for 20 years and have seen FLS VISITOUR grow. I still approach every new project with my team with enthusiasm, always wanting to understand the customer processes very precisely and find the best answer to them with FLS VISITOUR. That is not always easy. But I am happy every time to observe how effectively the software runs at the customer's and what potential it opens up for the customer."
Matthias Walz · Senior Consultant
Matthias Walz · Senior Consultant
PROJECTS
EXPERIENCE & KNOW-HOW FROM COUNTLESS PROJECTS AND ALWAYS LISTENING
Project Management
Software implementations require agile project management in order to benefit from important impulses during the project phase for the optimal use of the software. By using proven project methods such as PMI and Prince2, we give your project team and management structure and orientation even in very agile phases. Transparent phase-oriented project reporting ensures the information needs of all stakeholders.
Software implementations require agile project management in order to benefit from important impulses during the project phase for the optimal use of the software. By using proven project methods such as PMI and Prince2, we give your project team and management structure and orientation even in very agile phases. Transparent phase-oriented project reporting ensures the information needs of all stakeholders.
Knowledge Transfer
In addition to the technical implementation of the software, it is important to anchor the knowledge with the users. Only if the knowledge is initially imparted and permanently kept vital can the potential of the software unfold. Together with you, we design a training concept including comprehensive documentation tailored to your target groups in the company.
In addition to the technical implementation of the software, it is important to anchor the knowledge with the users. Only if the knowledge is initially imparted and permanently kept vital can the potential of the software unfold. Together with you, we design a training concept including comprehensive documentation tailored to your target groups in the company.
IT Know-how
We evaluate the existing IT tech stack with regard to the implementation of FLS solutions and define a target IT architecture with you. Transition management is in good hands with us.
We evaluate the existing IT tech stack with regard to the implementation of FLS solutions and define a target IT architecture with you. Transition management is in good hands with us.
"FLS VISITOUR provides complete decision transparency. FLS is our most reliable and professional service provider."
Christian Gode · IT ManagerCUSTOMER SERVICE
SUPPORT & CARE MAKES OPTIMISED CUSTOMER SERVICE
For us, customer service does not contradict intensive and high-quality discussions in order to support you as quickly as possible. Our customers are each assigned to a permanent account manager, who is therefore very familiar with their individual cases. We have service teams operating from our headquarters in Germany with a German and English language service for the DACH region, in the Netherlands for Dutch speakers, and in the UK for FLS UK customers.
MANAGEMENT
MANY YEARS OF EXPERIENCE. VISIONARY THINKING. CLOSE COHESION.
With a strong team, the Management is driving the development of FLS - with a firm eye on the future.
"Every service manager will talk of immense benefits, the ease of deployment, the quality of our advice, and the relationship we enjoy together. We don’t want to just be a vendor, we want to be a partner for the long term, to help you leverage this unique technology, and achieve our success through your success."
Jeremy Squire · Managing Director / FLS UK
Jeremy Squire · Managing Director / FLS UK
"Digital transformation poses major challenges for companies and at the same time offers great opportunities to create future-proof business models. With FLS, our customers have a strong partner at their side to meet tomorrow's challenges today, with intelligent solution strategies for service and logistics."
Benjamin Stoffels · CFO / FLS Germany
Benjamin Stoffels · CFO / FLS Germany
"I still remember the moment when I first came into contact with FLS VISITOUR and the self-developed algorithm. I was immediately impressed by the enormous potential of the software and the technologies."
Ron de Langen · Managing Director / FLS Netherland
Ron de Langen · Managing Director / FLS Netherland
LOCATIONS
REGIONAL, NATIONAL, AND INTERNATIONAL
FLS GmbH
Schlosskoppelweg 8
24226 Heikendorf
Germany
Cologne Office:
Peter-Huppertz-Str. 5
51063 Köln
Germany
Phone: +49 431 23971-0
Fax: +49 431 23971-13
E-Mail: info@fastleansmart.com
Managing Director:
Benjamin Stoffels
Ivan Bagaric
Schlosskoppelweg 8
24226 Heikendorf
Germany
Cologne Office:
Peter-Huppertz-Str. 5
51063 Köln
Germany
Phone: +49 431 23971-0
Fax: +49 431 23971-13
E-Mail: info@fastleansmart.com
Managing Director:
Benjamin Stoffels
Ivan Bagaric
FASTLEANSMART UK LTD.
Merlin House
Brunel Road
Theale / Reading
Berkshire RG7 4AB, UK
Phone: +44 1183 800189
E-Mail: info@fastleansmart.com
Northern Office:
Innovation Centre
Keckwick Lane
Daresbury
Warrington
WA4 4FS
Managing Director:
Jeremy Squire
Merlin House
Brunel Road
Theale / Reading
Berkshire RG7 4AB, UK
Phone: +44 1183 800189
E-Mail: info@fastleansmart.com
Northern Office:
Innovation Centre
Keckwick Lane
Daresbury
Warrington
WA4 4FS
Managing Director:
Jeremy Squire
FLS Nederland B.V.
Rijnzathe 6
3454 PV De Meern
Niederlande
Phone: +31 (0) 30 74 000 60
E-Mail: infoNL@fastleansmart.com
Managing Director:
Ron de Langen
Rijnzathe 6
3454 PV De Meern
Niederlande
Phone: +31 (0) 30 74 000 60
E-Mail: infoNL@fastleansmart.com
Managing Director:
Ron de Langen
IN GREAT COMPANY
FLS – Member of Solvares Group ·
Expert solutions for complex tasks with many parameters, spontaneous time changes, and numerous resources. Solvares is always successful when exceptional, excellent optimisation creates substantial added value for the client.
CERTIFICATIONS
WE MAKE A REALLY GOOD BUSINESS PARTNER
We ensure Data & IT security
When it comes to data security and the security of our IT systems, we leave nothing to chance. For this reason, we maintain a comprehensive information security management system that protects your data. We focus on maximum reliability, functionality and security and have therefore had our management system at our locations in Germany and Great Britain certified according to ISO/IEC 27001.
When it comes to data security and the security of our IT systems, we leave nothing to chance. For this reason, we maintain a comprehensive information security management system that protects your data. We focus on maximum reliability, functionality and security and have therefore had our management system at our locations in Germany and Great Britain certified according to ISO/IEC 27001.
Quality has a system with us
Within the framework of our process-oriented quality management, we ensure sustainable quality assurance. In addition to a voluntary commitment to continuous learning and improvement processes, this includes comprehensive measures to guarantee the quality of our products.
Our objective is to fulfil customer requirements in the long term. Essential cornerstones of this are the comprehensive analysis of requirements together with the customer and the systematic testing of our products against these requirements. The certification of our management system at our locations in Germany and Great Britain according to ISO 9001 provides objective proof of our competence in these points.
Within the framework of our process-oriented quality management, we ensure sustainable quality assurance. In addition to a voluntary commitment to continuous learning and improvement processes, this includes comprehensive measures to guarantee the quality of our products.
Our objective is to fulfil customer requirements in the long term. Essential cornerstones of this are the comprehensive analysis of requirements together with the customer and the systematic testing of our products against these requirements. The certification of our management system at our locations in Germany and Great Britain according to ISO 9001 provides objective proof of our competence in these points.
Benefit from Green IT
Our software solutions support you in reducing your CO2 emissions. We optimise your routes so that unnecessary kilometres are saved. In addition, the conservation of resources for environmental protection is also important to us. We take responsibility for people and nature and have therefore committed ourselves to sustainable environmental protection measures. We have had our environmental management system at our locations in Germany and Great Britain certified to ISO 14001.
Our software solutions support you in reducing your CO2 emissions. We optimise your routes so that unnecessary kilometres are saved. In addition, the conservation of resources for environmental protection is also important to us. We take responsibility for people and nature and have therefore committed ourselves to sustainable environmental protection measures. We have had our environmental management system at our locations in Germany and Great Britain certified to ISO 14001.
We're certified Cyber Essentials Plus
Cyber Essentials Plus is a UK government-backed scheme designed to recognise and manage the technical controls organisations should have in place to protect themselves and their customers against online security threats. The accreditation follows the extensive audit and evaluation of FASTLEANSMART UK LTD.'s IT infrastructure, policies, and procedures. The certification reassures both clients and our partner ecosystem that FLS is dedicated to maintaining robust practices.
Cyber Essentials Plus is a UK government-backed scheme designed to recognise and manage the technical controls organisations should have in place to protect themselves and their customers against online security threats. The accreditation follows the extensive audit and evaluation of FASTLEANSMART UK LTD.'s IT infrastructure, policies, and procedures. The certification reassures both clients and our partner ecosystem that FLS is dedicated to maintaining robust practices.
Benefit from compliance for the Financial Services Sector
FASTLEANSMART UK LTD. is committed to responsible business practices that make it easier to do business with us. To support this commitment, we are part of the Financial Supplier Qualification System (FSQS) Community. It is designed to standardise and manage requests from multiple Financial Services Companies for compliance and assurance data. Benefits for buyers include an easier regulatory requirement, reduced procurement timescales, and access to the combined experience and resources of other members in the community.
FASTLEANSMART UK LTD. is committed to responsible business practices that make it easier to do business with us. To support this commitment, we are part of the Financial Supplier Qualification System (FSQS) Community. It is designed to standardise and manage requests from multiple Financial Services Companies for compliance and assurance data. Benefits for buyers include an easier regulatory requirement, reduced procurement timescales, and access to the combined experience and resources of other members in the community.
CONTACT
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.