COMPANY – FLS – FAST LEAN SMART


PASSION + KNOW HOW + TEAMWORK = BEST OF BREED TECHNOLOGY FROM FAST LEAN SMART

The full potential of service process automation and digitalisation. Real-time data in service planning and field service control. Leading algorithms that find the optimal appointment and route planning in every situation. FLS is all that - and more.

Our core areas: Real-time tour and appointment planning, self-service portals, mobile field service solutions, mobile reporting, ERP & CRM integration & KPI cockpit for areas such as technical service, trade and surveyors/insurance.
 
Solving logistical problems appealed to the FLS founders from the very beginning. The first approach was to calculate the optimisation of routes and deadlines mathematically by developing algorithms, but always keeping the real-life process in mind. They quickly realised that these approaches could improve many processes and save resources, not only in logistics but also in service and sales areas.

After years of research & development, countless software implementations and process optimisations, not only has the world's best real-time software for scheduling and route planning been created, but also a huge pool of know-how from different industries and business cases.
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Profit from our experience We bring your targets to life with you, step by step: from consulting to project support to customer service.
CONSULTING

ADVICE ON YOUR PROCESSES BRINGING THE EXPERIENCE OF MANY SUCCESSFUL PROJECTS

Process know-how in Logistics, Service and Sales
First we evaluate the process efficiency, planning quality and cost structure of your field service organisation. From this we create a concept with targeted measures for sustainable optimisation. This can always evolve during a project. With agile methods, we keep the sceptre in our hands. Through regular retrospectives, we evaluate optimisation results, create and adjust suitable key performance indicator systems for strategic and operational use.
Automation & Digitisation of Processes
Do you want to use the opportunities of digitalisation and to offer your customers real added value through technological advantage? Let us develop new business models for your service together. It all starts with an analysis of your processes in terms of automation and digitalisation potential. We will provide you with implementation concepts for a step-by-step transformation.
Customer Service Experience
End customers expect the right solution for their needs and problems and have not expected a template service for a long time. We offer you know-how and the right software to implement an excellent service experience: 24/7 communication via online appointment portals, desired appointments and short time windows, real-time appointment information, multi-channel communication. But we also get your after-sales business moving.
Change Management
The introduction of software and the accompanying process optimisation brings all those involved into a major change situation. The focus should not be on the software, but on the employees involved. We advise decision-makers and implementers to accompany the implementation of the software with careful consideration and holistic planning.

"I have been with FLS for 20 years and have seen FLS VISITOUR grow. I still approach every new project with my team with enthusiasm, always wanting to understand the customer processes very precisely and find the best answer to them with FLS VISITOUR. That is not always easy. But I am happy every time to observe how effectively the software runs at the customer's and what potential it opens up for the customer."
Matthias Walz · Senior Consultant
PROJECTS

EXPERIENCE & KNOW-HOW FROM COUNTLESS PROJECTS AND ALWAYS LISTENING

Project management
Software implementations require agile project management in order to benefit from important impulses during the project phase for the optimal use of the software. By using proven project methods such as PMI and Prince2, we give your project team and management structure and orientation even in very agile phases. Transparent phase-oriented project reporting ensures the information needs of all stakeholders.


Knowledge Transfer
In addition to the technical implementation of the software, it is important to anchor the knowledge with the users. Only if the knowledge is initially imparted and permanently kept vital can the potential of the software unfold. Together with you, we design a training concept including comprehensive documentation tailored to your target groups in the company.


IT-Know-how
We evaluate the existing IT tech stack with regard to the implementation of FLS solutions and define a target IT architecture with you. Transition management is in good hands with us.

»We are very satisfied with the personal advice and support because there is always a contact person for us at FLS.«

Lydia Schweizer · Director Field Service
CUSTOMER SERVICE

SUPPORT & CARE MAKES OPTIMISED CUSTOMER SERVICE

For us, customer service does not contradict intensive and high-quality discussions in order to support you as quickly as possible. Our customers are each assigned to a permanent account manager, who is therefore very familiar with their individual cases. We have service teams operating from our headquarters in Germany with a German and English language service for the DACH region, in the Netherlands for Dutch speakers, and in the UK for FLS UK customers.
MANAGEMENT

MANY YEARS OF EXPERIENCE. VISIONARY THINKING. CLOSE COHESION.

With a strong team, the Management is driving the development of FLS - with a firm eye on the future.
"I attach great importance to maintaining long-term, reliable business relationships with our customers and partners, based on mutual trust and a clear orientation towards common strategic goals. This creates perspectives that inspire me time and again!"
Christoph R. Hartel · CCO
"Digital transformation poses major challenges for companies and at the same time offers great opportunities to create future-proof business models. With FLS, our customers have a strong partner at their side to meet tomorrow's challenges today, with intelligent solution strategies for service and logistics."
Benjamin Stoffels · CFO
"Through our professional services in the areas of Consulting & Customer Services, we enable our customers to use our technologies efficiently. Our experience with a wide range of optimisation scenarios ensures that the software is used in perfect harmony with the customer's use case."
Fabian Fischer · COO
"Every service manager will talk of immense benefits, the ease of deployment, the quality of our advice, and the relationship we enjoy together. We don’t want to just be a vendor, we want to be a partner for the long term, to help you leverage this unique technology, and achieve our success through your success."
Jeremy Squire · MD FLS UK
LOCATIONS

REGIONAL, NATIONAL, AND INTERNATIONAL

CAREERS

FLS UK CAREERS

FASTLEANSMART UK LTD.

SENIOR SOLUTIONS CONSULTANT UK
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Contact:
JEREMY SQUIRE
Managing Director
FASTLEANSMART UK LTD.
Phone: Call +44 1183 800189
Email: jeremy.squire@fastleansmart.com

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CERTIFICATIONS

WE MAKE A REALLY GOOD BUSINESS PARTNER

We ensure Data & IT security
When it comes to data security and the security of our IT systems, we leave nothing to chance. For this reason, we maintain a comprehensive information security management system that protects your data. We focus on maximum reliability, functionality and security and have therefore had our management system at our locations in Germany and Great Britain certified according to ISO/IEC 27001.
Quality has a system with us
Within the framework of our process-oriented quality management, we ensure sustainable quality assurance. In addition to a voluntary commitment to continuous learning and improvement processes, this includes comprehensive measures to guarantee the quality of our products.

Our objective is to fulfil customer requirements in the long term. Essential cornerstones of this are the comprehensive analysis of requirements together with the customer and the systematic testing of our products against these requirements. The certification of our management system at our locations in Germany and Great Britain according to ISO 9001 provides objective proof of our competence in these points.
Benefit from Green IT
Our software solutions support you in reducing your CO2 emissions. We optimise your routes so that unnecessary kilometres are saved. In addition, the conservation of resources for environmental protection is also important to us. We take responsibility for people and nature and have therefore committed ourselves to sustainable environmental protection measures. We have had our environmental management system at our locations in Germany and Great Britain certified to ISO 14001.
Benefit from compliance for the Financial Services Sector
FASTLEANSMART UK LTD. is committed to responsible business practices that make it easier to do business with us. To support this commitment, we are part of the Financial Supplier Qualification System (FSQS) Community. It is designed to standardise and manage requests from multiple Financial Services Companies for compliance and assurance data. Benefits for buyers include an easier regulatory requirement, reduced procurement timescales, and access to the combined experience and resources of other members in the community.
DEMO

DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS

Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.

START YOUR JOURNEY WITH FLS