INDUSTRY: REFRIGERATION, AIR-CONDITIONING & HEATING TECHNOLOGY
EFFICIENCY AND BETTER SERVICE IN REFRIGERATION, AIR CONDITIONING AND HEATING TECHNOLOGY THROUGH OPTIMISED SCHEDULING AND ROUTE PLANNING
The advantages of modern deployment planning in this industry:
Immediate response to damage or fault reports for reliable customer service
Accurate and timely route planning and deployment control
Reduction of order and travel times through optimal order allocation
Cost reductions through more efficient processes and fewer miles/kilometres driven
THE CHALLENGES IN REFRIGERATION, AIR CONDITIONING & HEATING TECHNOLOGY
When a heating system is broken, it must be fixed quickly. In addition, refrigeration, air conditioning, and heating technology (and the wider HVAC sector) often deals with large seasonal fluctuations. Good and, above all, accurate and reactive service is becoming increasingly important.
Companies must take these factors into account when planning and managing field staff and resources. Fortunately, there are now digital tools that have been specially developed for deployment planning and route optimisation.
Software for scheduling and route planning makes processes in technical field service more efficient, saves time and costs, and helps you to handle more orders — with an improved and fairer utilisation of your staff and their skills.
With FLS VISITOUR, we have developed the leading technology for deployment and route planning in technical field service. Companies like HomeServe, Seco, WOLF Heiztechnik Österreich and Ochsner Wärmepumpen use our solutions to increase the efficiency and customer satisfaction of their service.
When a heating system is broken, it must be fixed quickly. In addition, refrigeration, air conditioning, and heating technology (and the wider HVAC sector) often deals with large seasonal fluctuations. Good and, above all, accurate and reactive service is becoming increasingly important.
Companies must take these factors into account when planning and managing field staff and resources. Fortunately, there are now digital tools that have been specially developed for deployment planning and route optimisation.
Software for scheduling and route planning makes processes in technical field service more efficient, saves time and costs, and helps you to handle more orders — with an improved and fairer utilisation of your staff and their skills.
With FLS VISITOUR, we have developed the leading technology for deployment and route planning in technical field service. Companies like HomeServe, Seco, WOLF Heiztechnik Österreich and Ochsner Wärmepumpen use our solutions to increase the efficiency and customer satisfaction of their service.
"Since the introduction of FLS VISITOUR, it is finally possible for our employees to finish work on time and there is simply no more overtime. This means that they can also reliably plan and enjoy family time, which is of course great for our employees."
Samantha Stangl, WOLF Heiztechnik GmbHFLS SOFTWARE FOR SCHEDULING IN REFRIGERATION, AIR-CONDITIONING & HEATING TECHNOLOGY
Whether heating engineers, refrigeration technicians or other companies from the HVAC sector - the order books are full, the staff sometimes scarce. When it comes to order processing, speed, safety and customer service are in demand.
Therefore, with FLS VISITOUR, we have developed a field service management solution that really meets these criteria. The key to this is the unique PowerOpt algorithm. PowerOpt is the result of over 10 years of development and research into the logistical problems of deployment and route planning.
Technology makes it possible for you to finally map the complex requirements of field service optimally. And in real time, even if changes occur during the course of the day.
FLS software solutions enable companies to fully exploit their potential to save costs and increase efficiency. This is because the planning processes, routes, and tours can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books.
ADVANTAGES:
Up to 50% less scheduling effort
Our software for your deployment and route/tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and route/tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
Wolf Heiztechnik was able to reduce its appointment time windows from 4 to 2 hours with FLS technology. You too can benefit from precise and timely scheduling and route planning.
Wolf Heiztechnik was able to reduce its appointment time windows from 4 to 2 hours with FLS technology. You too can benefit from precise and timely scheduling and route planning.
High First-Time-Fix-Rate
By optimally assigning field technicians based on their skill set and availability, order and travel times can be reduced. Real-time material handling ensures that all parts needed for the job are available based on past service data. This minimises repeated and unnecessary customer visits.
By optimally assigning field technicians based on their skill set and availability, order and travel times can be reduced. Real-time material handling ensures that all parts needed for the job are available based on past service data. This minimises repeated and unnecessary customer visits.
Cost reduction
Future decisions on the basis of real-time data and analyses, thus optimally deploying your service technicians and creating a more efficient and productive processing of orders.
Future decisions on the basis of real-time data and analyses, thus optimally deploying your service technicians and creating a more efficient and productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE REFRIGERATION, AIR CONDITIONING, AND HEATING TECHNOLOGY SECTOR
Discover how you can advance your technical service with software solutions from FLS with case studies of our customers.
Practical examples show the optimisation potential that lies in modern solutions for Refrigeration, Air conditioning, and Heating technology throughout the HVAC sector.
"FLS knows our business very well. We have always received a solution for our requirements. We simply feel that we are in good hands with FLS."
Björn Stemmermann, Managing Director
Seco
Example customers from this industry
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR TECHNICIANS
With clever Field Service Management solutions for Refrigeration, Heating, and Air Conditioning technology.All process steps are mapped for mobile.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
The optimisation companion for
Refrigeration, Heat, and Air Conditioning technology.
With FLS MOBILE, your technicians receive exactly the information they need to deliver ideal service and thus increase customer satisfaction. Our mobile field service management application is a perfect fit for plumbing, heating and air conditioning (HVAC) tasks and supports you every step of the way. Technicians and other field staff always have the service history and relevant forms at their disposal. They can create new work orders and directly record the customer signature after the order is completed. Your fleet of technicians gets the job done more quickly, errors can be avoided and the optimisation of tours reduces travel times quite significantly.
Refrigeration, Heat, and Air Conditioning technology.
With FLS MOBILE, your technicians receive exactly the information they need to deliver ideal service and thus increase customer satisfaction. Our mobile field service management application is a perfect fit for plumbing, heating and air conditioning (HVAC) tasks and supports you every step of the way. Technicians and other field staff always have the service history and relevant forms at their disposal. They can create new work orders and directly record the customer signature after the order is completed. Your fleet of technicians gets the job done more quickly, errors can be avoided and the optimisation of tours reduces travel times quite significantly.
Compliance with regulations in Refrigeration, Air Conditioning and Heating technology.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the HVAC industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›