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    CASE STUDY / HOMESERVE


    THE UK’S SECOND LARGEST BOILER INSTALLER NOW GETTING TO CUSTOMERS FASTER WITH FLS


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    FLS solutions:
    FLS VISITOUR / FLS MOBILE

    Industry:
    HEATING, VENTILATION, AND REFRIGERATION



    • 25% reduction in time to respond

    Requirements:

    • Introduction of a software-based appointment and route scheduling solution as well as a mobile solution
    • Short implementation phase and rapid go-live
    • Scalability of the scheduling solution
    • Complex dynamic real-time scheduling

    Benefits:

    • HomeServe is getting to its customers 25% faster than before
    • Increased scheduling efficiency
    • Transparent service processes
    • Increased customer experience


    Meet the organisation:
    homeserve.com
    FLS - FAST LEAN SMART is living up to its name in more ways than one. In Summer 2018 it enacted a faster-than-usual deployment of its scheduling and route optimisation software for the boiler installations division of HomeServe (formerly Help-Link) so it could be ready for autumn and winter, the company’s busiest time of year. Now it’s improving operational efficiency to such an extent that HomeServe is getting to its customers 25% faster than before.

    HomeServe is the UK's second largest boiler installer and the operations have two distinct components. First, a sales surveyor will conduct a video, telephone or in-home survey to assess what kind of boiler a customer needs, recommend one, and produce a quote. Secondly, field engineers will attend a customer’s property to install a boiler once a quote is accepted.


    This presents a complex mix of sales surveyors who attend many jobs in one day and engineers with one job that could require one day or several days for installations. So, when searching for new scheduling and route optimisation software, HomeServe needed a tool that



    THE HOMESERVE CASE STUDY PDF



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    FLS UK Author Jeremy Squire

    JEREMY SQUIRE
    Managing Director
    FASTLEANSMART UK LTD.

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      Start  ›  THE UK’S SECOND LARGEST BOILER INSTALLER NOW GETTING TO CUSTOMERS FASTER WITH FLS

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