KWB has stood for “power and heat from biomass” for 25 years and is a synonym for innovative heating solutions from Austria. With its strong customer focus the brand from Styria in Austria focuses on people and pursues a clear vision: "We give energy for life!" Thus KWB stands for environmentally friendly energy systems and gives customers the security that KWB heating systems are a visible sign of responsible use of resources and the environment.
KWB products are used worldwide. The customer base includes single-family home owners, farmers, tourism companies, traders and energy suppliers. KWB maintains a strong sales and service network in Austria, Germany, France and Italy.
THE CHALLENGELike many medium-sized companies, KWB was faced with the challenge of digitising its processes efficiently and in a targeted manner looking into a competitive growth market. The focus was on covering all customer-related processes and customer communication, thus creating a seamless customer journey and the best possible customer experience.
In addition to reducing the workload in the back office through optimised self-service appointments and a fully automatic scheduling and tour optimisation, a real-time
THE KWB CASE STUDY PDF