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WATES PROPERTY SERVICES DEPLOY FLS VISITOUR DYNAMIC SCHEDULING FOR FIELD OPERATIVES
04 June 2025 · Jeremy Squire
WPS manages over 600,000 homes, delivering high-quality services across more than 20 housing association client contracts as well as local authorities and private landlords. They specialise in responsive repairs, planned maintenance, heating and compliance, plus renewables and facilities management, with a focus on improving tenant satisfaction through innovative technology and efficient operations.
Following a rigorous selection process, FLS VISITOUR impressed with proven capabilities for operational efficiencies. As the European leader for algorithm-based planning and intelligent in-day response, FLS will support WPS' mission to overcome capacity constraints including reducing 'no-access' appointments and to deliver more completed jobs per operative, per day.
Gary Wilkinson, Managing Director for South Reactive Maintenance at WPS said,
"By integrating FLS VISITOUR, we anticipate significant improvements in operational efficiency, resource allocation, and customer service excellence, reinforcing our position as a leader in the UK housing maintenance sector.
We look forward to realising long-term value, including lower fuel use and CO2 emissions that will support our customers in their efforts to decarbonise their supply chain. The FLS solution is already live for a pilot contract and is expected to be further rolled out in the coming weeks and months."
Jeremy Squire, UK Managing Director at FLS commented,
"Today's announcement, which comes after a very challenging tender process, is testament to our technology, expert consultants and references and we feel very proud to be working with such a well-known and quality service provider to the housing sector.
With the addition of Wates, our combined social housing customers provide repairs and maintenance services to almost two million properties across the UK and Europe, and highlights the continual requirement to achieve greater productivity and tenant engagement.
For social landlords and housing associations, this comes at a critical juncture where costs of resources have risen whilst compliance and tenant satisfaction continues to strain resources."
Click here to begin your journey with FLS.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
