CASE STUDY / GEAS ENERGIEWACHT
INTELLIGENT PLANNING FOR A HEARTWARMING SERVICE
• ROI within 1 year
Requirements:
- Fast processing of incoming jobs
- Scheduling of appointments within specific timeframes
- Significant reduction in mileage
- Automation of processes
- Standard Software
- Capacity reservation
Benefits:
- Increased customer satisfaction
- Significant savings in fuel
- Payback within one year
Meet the organisation:
geas.nl
INNOVATIVE IT FOR LEAN PROCESSES
GEAS is at the forefront of its market sector with the deployment of innovative IT applications to optimise its processes. Eight years ago, the company started using a digital worksheet for planning which shortened the billing procedure and giving more control over the entire logistical process. This was followed 4 years later with the implementation of Microsoft Dynamics NAV in combination with Prodware PRIMA Suite, thus improving the contract management, logistics and invoicing processes. In 2008 the scheduling of employees was launched using the application ORTEC HARMONY. The exchange of data between these different applications is achieved using the Intelli middleware solution.THE CHALLENGE
Due to feedback from users and customers, there were many areas GEAS still wanted to improve:- Failure to reliably meet customer appointments
- Customer demand for more accurate time windows
- Reduce the number of people who are involved with planning each job
- Reduce unnecessary mileage by the engineers
- Increase first time fix by the engineers
- Ability to reserve capacity
- A customer portal for rescheduling appointments
THE GEAS CASE STUDY PDF
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JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.