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    Housing maintenance software

    BLOG / SOLUTIONS · HOUSING REPAIRS MANAGEMENT

    IMPROVE YOUR HOUSING REPAIRS WITH A CLEAN DIAGNOSIS

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    3 min. reading time

      02 May 2023  ·    James Alex Waldron
    C lean data in housing repairs management means your data is accurate, consistent, and free from errors. In the context of housing repairs management, clean data is critical for an effective intake, tracking and managing of tickets - and ultimately, the dynamic scheduling of maintenance operatives. This ensures that the information is reliable and can be used for transparent decision-making, analysis, and tenant satisfaction reporting.


    Active Housing's award-winning software as a service (SaaS) product range delivers everything social housing tenants and staff need to report property problems and manage repair and maintenance appointments. Developed in conjunction with social landlords and contractors from across the UK, the Active Diagnostics products range includes all of the tools you need to offer tenants an unbeatable self-service experience.

    "Active Housing and FLS partnered in 2022 to bring two best of breed solutions to the social housing sector, with the common goal to streamline the end-to-end repairs process for social landlords and improve performance for residents."



    REPAIRS DIAGNOSTICS AND DYNAMIC FIELD SERVICE SCHEDULING

    With high demand and skills shortages in the sector its more important than ever that housing repairs raised by tenants and inspection employees includes an accurate diagnosis. Operatives need the time, skills, and materials to fix a problem with a first-time fix. This is where Active Diagnostics comes in. The award-winning diagnostics tool has proven to increase first-time fix rates with many helpful features for operatives, such as clean categorisation, job grouping, duplicate job gating, efficient appointment nudging, and image/video capture.

    The features of clean data and an accurate repairs diagnosis:
    • Accuracy: Meaning data reflects the actual state of repairs and maintenance activities. It is free from errors, duplications, or outdated information. This helps at the end of the workflow too, for example, if a repair has been completed the data should accurately reflect total costs and any associated asset failure flags.
    • Completeness: Data encompasses all relevant information required for repairs management. It includes essential details such as repair requests, work orders, field operative assignments, repair descriptions, parts and materials used, photos, and timelines. Complete data ensures that the entire repair process can be tracked and analysed effectively.
    • Consistency: Across different data sources and records. It follows predefined formats, standards, and conventions for capturing information. For instance, consistent categorisation of repairs, standardised codes for equipment or parts, and uniform labeling of repair stages or statuses ensure clarity and ease of satisfaction reporting.
    • Timeliness: Live, or as close to live as possible. It is essential to capture repairs and maintenance activities in a timely manner to ensure accurate tracking and reporting of Time-to-respond and First-time fix.
    • Integration: Clean data in repairs management may involve integrating data from various sources, such as digital repair request forms, work orders, equipment databases, inventory systems, and financial records. Integration ensures that relevant information is consolidated and accessible in a centralised system, reducing data silos and facilitating efficient headcount management.
    • Data validation: Thorough validation processes to identify and rectify any errors, inconsistencies, or missing information. Validation checks may include verifying data against predefined rules, cross-referencing with existing records, and confirming accuracy with relevant stakeholders. Validation helps maintain data integrity and reliability.
    • Data governance: Repairs management in tenants' homes and estates often relies on robust data governance practices. Data governance involves establishing policies, procedures, and controls to ensure data quality, security, privacy, and compliance. It includes defining roles and responsibilities, implementing data quality metrics, and enforcing data management standards throughout the repairs management process.

    FOCUS: SCHEDULING REPAIRS MANAGEMENT ACROSS SOCIAL HOUSING

    Dynamic scheduling software works to control and optimise field service operations. Real-time route planning systems help technical service teams, surveyors, and compliance experts to optimally plan and coordinate appointments and resources.

    Discover more solutions in the Housing sector:



    Social Housing

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    Facilities
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    Fire Protection

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    Installation

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    A CLEAN DIAGNOSIS OPTIMISES REPAIRS SCHEDULING

    Dynamic scheduling and route optimisation software FLS VISITOUR assists field services in all industries and is especially successful in the Housing sector. Clean diagnosis translates to accurate orders, and this data powers field scheduling optimisation to work in the background to provide skills-based, cost-optimised outcomes.

    Common sector solutions such as Housing Management Systems (HMS) and CRM/ERP cannot produce the benefits of a specialist scheduling algorithm. Real time dynamic scheduling with embedded route planning improves your time-to-respond, your first-time fix rate, reduces no-access visits, and designs productivity from both planned and reactive appointments. Optimised appointments minimise downtime and maximise productivity with sustainable SLA and KPI outcomes - such as less driving and fuel use, fewer overtime hours, and increased tenant satisfaction.

    TALK TO FLS ABOUT YOUR HOUSING FIELD SERVICE ECOSYSTEM

    By ensuring clean data in repairs management, Social Housing and Housing Associations will optimise their maintenance processes, identify trends or patterns, track costs accurately, improve asset performance, and make informed decisions regarding repairs and maintenance strategies, including skills retention. This enables effective planning, resource allocation, and continuous improvement in scheduling repairs and maintenance activities.

    Our Partner network works with us to improve their offer and raise the profile of scheduling automation worldwide. In addition to powering your field operations with the unique PowerOpt algorithm, we can introduce the differences between a systems integration and a designed value chain model. An enhanced user experience, a better control and use of data, and faster decisions benefit operations and growth.

    To gain an understanding of tools to optimise the field experience for your workforce and customers book a short discussion or contact us at info@fastleansmart.com.


    Read more:
    Improve Tenant Satisfaction Measures with Field Workforce Management software
    Cost Control: Reactive maintenance with Field Service Management software
    FLS: The ClickSoftware alternative for Field Service Management
    Scheduling: Key to a Workforce Management Ecosystem
    Stengthen Field Service optimisation with an Ecosystem model

    ‹  Back to overview
    FLS Author James Waldron

    Author
    JAMES ALEX WALDRON
    UK Marketing Manager

    James Alex Waldron has worked in written communications for over 10 years. Since 2021, he has written for FLS and the Solvares Group on the topics of digital field service transformation and mobile workforce management, and regularly provides insight to the industry press.

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    OTHERS


    • Affordable Housing Awards
      13. September 2023

      FLS SHORTLISTED FOR INNOVATOR OF THE YEAR AT UK AFFORDABLE HOUSING AWARDS


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      TECHNICAL FIELD SERVICES: HOW TO IMPROVE YOUR PROCESSES


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    • homeserve-five-years
      26. June 2023

      HOMESERVE: FIVE FULL YEARS OF SUCCESSFUL SCHEDULING WITH FLS VISITOUR


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      Start  ›  IMPROVE YOUR HOUSING REPAIRS WITH A CLEAN DIAGNOSIS

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