INDUSTRY: HOUSING ASSOCIATIONS AND LOCAL AUTHORITIES
DYNAMIC FIELD SCHEDULING AND ROUTE PLANNING SOFTWARE FOR HOUSING
The best-of-breed upgrade for your field force.Most CRM, ERP, and HMS software includes some form of field force scheduling. However, none offer cost-optimised appointment booking and scheduling that comes close to the accuracy and efficiencies that can be achieved with FLS VISITOUR.
"Free from risks, warm enough, and in an acceptable state of repair." Only a decade ago social housing providers were seeking transformation from within, tackling incremental wins with solutions to clean data, speed payments, and track correspondence. Nowadays, social landlords and housing associations face more external challenges than ever before:
- Cost inflation
Fuel, materials, spare parts, and wages
- Employee retention
Balanced field service workload, recognition of skills, and cost of living support
- Speed and productivity
Pressure to turn around voids to meet placement SLAs and clear wait lists
- Inspection and compliance backlogs
Meeting deadlines whilst maintaining overall quality in units and public areas
- New legislation
Requirements to track and manage maintenance outcomes for the Tenant Satisfaction Measures
- Customer service scores
The live self-service appointment tools that tenants expect
Whether you employ a DLO (Direct Labour Organisation) or you're a contracted supplier in the housing sector: successful management of these challenges is directly linked to the optimisation of field workforces.
FLS SOFTWARE FOR FIELD RESOURCE MANAGEMENT IN THE HOUSING SECTOREfficient mobile workforce management and tenant-oriented housing management are indispensable. Tenants are customers who are entitled to seamless use of their facilities without technical problems. Planned maintenance, reactive repairs, compliance inspections, and interior and exterior cleaning must run smoothly.
Real time scheduling and route planning optimises:
- Scheduling and Dispatch
- Customer Services
- Mobile Workforces
- Head Office Operations Teams
- ESG (Environmental, Social and Governance) standards
FLS VISITOUR is a developed solution for field service management (FSM) which supports operators in the Housing Association, Local Authority, and Social Landlord sector across their entire estate inventory. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and route planning have gone into PowerOpt.
With solutions from FLS, you get automated dispatch and route planning that gets the best out of your order books and service contracts.
Adrian Mostyn · Head of Repairs and Maintenance · YHG / fix360
Richard Wilson · IT Director · HomeServe
David Smith · Group Digital Transformation Director · Amey
FLS partners with many Housing Management, Specialist Housing, and Job Management ecosystems, such as Microsoft Dynamics 365 where we enhance Microsoft Field Service over and above RSO. We produce an unmatched level of efficiency and cost control optimisation to replace existing systems such as legacy DRS.
Plan the day in seconds with seamless order data from your CRM/ERP, Housing Management System (HMS), or FLS PORTAL. Automatically process large order data with automated consideration of all restrictions. Avoid surprises with dozens of features, such as geocoding and time-of-day speed profiles for maximum optimisation. You always have an overview of the order status and location of the field employee.
Optimised planning makes your processes more efficient, reduces lost time, fuel use, and miles driven/CO2 emissions. You utilise your field resources optimally and create more productive processing of orders.
The system optimally assigns your field employees to orders based on their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures all parts needed for the job are available. Productivity increases and users report additional completed jobs per operative per day.
Schedule service calls fully automatically, planning a wide variety of types of operations, including voids, with pinpoint accuracy and for everyone. Cut appointment offers from 'which day' to 'which hour', with ETA data allowing tenants the option to follow vehicle on a map. Tenants can amend appointments to cost-optimised appointments to reduce no access visits.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE SOCIAL HOUSING SECTOR
Discover how you can advance your technical service with award-winning software solutions from FLS through the case studies of our customers. Practical examples show the potential for optimisation that lies in modern solutions for the property industry.
FLS CUSTOMERS IN THE SOCIAL HOUSING SECTOR:
DEEP DIVE INTO HOUSING FIELD SERVICE TOPICSRead further articles about field service management in the blog.
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR OPERATIVESWith clever Field Service Management solutions for operatives, engineers, and suveryors.
You can combine the FLS VISITOUR deployment and route planning with the mobile app FLS MOBILE. In this way, the tours for the service technicians are optimally planned. All steps - from the dispatch of the field employees to the implementation of the order on site - are regulated. On the go, the system intuitively guides your specialists through all points on a smartphone or tablet. This helps to avoid errors and ensures automated documentation of the orders.
With FLS MOBILE, your technicians receive exactly the information they need to provide ideal service and increase customer satisfaction. Our application is tailor-made for the technical service in the housing and real estate management industry and supports you in every step. From providing the service history to relevant forms, checklists and reports.
With FLS MOBILE, your field service is always connected to the office and planning. What the operative reports on site is fed directly into the central system. In this way, FLS VISITOUR can continuously optimise order planning. And with FLS MOBILE, for example, your customers receive a fully automatic notification via SMS about the operative's arrival. You can also follow the journey live. This keeps the waiting time as short as possible.