INDUSTRY: INSTALLATION
SCHEDULING SOFTWARE FOR CONSTRUCTION AND
INSTALLATION TECHNICIANS
The advantages of dynamic deployment planning in this industry:
Cost-optimised scheduling and route planning
Cost-controlled recurring appointments in a customer-friendly way
Rapid response capability in emergencies
Lower operating costs and less time expenditure
FIELD SERVICE CHALLENGES IN CONSTRUCTION AND INSTALLATION
The installation of pre-assembled components is a major project milestone for the construction and installation sector. Technicians are therefore active in various areas. They are deployed, for instance, in companies specialising in lifts, gas, water, heating, and ventilation installation and windows. This could also include lighter duties such as environmental protection (insects and pollen filters), as well as kitchen or shower system installation.
Irrespective of whether the installation order has been placed for a new build project or is carried out retrospectively in existing buildings, on schedule and first-time-fix is pivotal. In the end, it is customer satisfaction that ultimately decides whether the technician or the installation company is employed again.
Construction companies are frequently under high time pressure, making the adherence to construction schedules and thus scheduling accuracy and faultless execution of installation work the central requirements. The expectations of domestic customers on visiting technicians has also risen. The ordered goods should, if possible, be installed as soon as possible and on the date desired by the customer. Transparent appointment scheduling based on customer requirements is a must. Fierce competitive pressure due to the increasing market share of integrated e-commerce (including integrated trade services), means end-to-end customer experience is a critical success factor.
The installation of pre-assembled components is a major project milestone for the construction and installation sector. Technicians are therefore active in various areas. They are deployed, for instance, in companies specialising in lifts, gas, water, heating, and ventilation installation and windows. This could also include lighter duties such as environmental protection (insects and pollen filters), as well as kitchen or shower system installation.
Irrespective of whether the installation order has been placed for a new build project or is carried out retrospectively in existing buildings, on schedule and first-time-fix is pivotal. In the end, it is customer satisfaction that ultimately decides whether the technician or the installation company is employed again.
Construction companies are frequently under high time pressure, making the adherence to construction schedules and thus scheduling accuracy and faultless execution of installation work the central requirements. The expectations of domestic customers on visiting technicians has also risen. The ordered goods should, if possible, be installed as soon as possible and on the date desired by the customer. Transparent appointment scheduling based on customer requirements is a must. Fierce competitive pressure due to the increasing market share of integrated e-commerce (including integrated trade services), means end-to-end customer experience is a critical success factor.
FLS SOFTWARE FOR OPTIMISED UNIT DELIVERY AND INSTALLATION SCHEDULING
Accurate scheduling that can considerably enhance schedule adherence as well as the first-time-fix rate and call rate per day can be implemented for field technicians with FLS VISITOUR. We have developed a solution for field service control that enables optimal scheduling and route planning. It supports companies in all tasks on the last mile. The key is the unique PowerOpt algorithm. PowerOpt is the result of over 10 years of development and research into the logistical problems of scheduling and route planning.
By integrating the appointment portal FLS PORTAL, customers are able to select their desired time and date for call performance. Until the technician's actual arrival, customers are permanently kept up to date thanks to arrival time notification via text message and a link for live-tracking the approach.
Software solutions from FLS enable you to save costs in dispatching and order processing and to offer your customers an optimised service. Your planning processes, tours and routes can be significantly improved thanks to our powerful technology.
With FLS solutions, you get automated scheduling and route planning that enables your employees to schedule and process orders efficiently. It speeds up your processes and helps to save kilometres, time and costs.
ADVANTAGES:
Up to 50% less scheduling effort
Our software for your deployment and route/tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and route/tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan assignments fully and automatically, according to a wide range of appointment types and take into account the relevant factors for each customer.
You can plan assignments fully and automatically, according to a wide range of appointment types and take into account the relevant factors for each customer.
Enhanced Customer Experience
Optimised planning ensures successful deliveries. Customers are always informed and receive an improved service experience.
Optimised planning ensures successful deliveries. Customers are always informed and receive an improved service experience.
Significant Cost Reduction
Optimised planning makes your processes more efficient, reduces time lost and kilometres driven. You use your resources optimally and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and kilometres driven. You use your resources optimally and create a more productive processing of orders.
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR OPERATIVES
With clever Field Service Management solutions for Lift Technicians, Electricians, Plumbers, Gas Engineers, Windows and Kitchen Fitters...All process steps are mapped for mobile.
All process steps - from sending a qualified operative to performing the prescribed tasks on site - all are regulated. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the field service operative and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction.
All process steps - from sending a qualified operative to performing the prescribed tasks on site - all are regulated. In combination with the FLS software for route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the field service operative and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction.
The optimisation companion for your operatives.
With FLS MOBILE, your employees receive exactly the information they need to deliver ideal service and increase customer satisfaction. Our application is tailor-made for service and supports you every step of the way. From providing customer history to relevant forms, checklists and reports.
With FLS MOBILE, your employees receive exactly the information they need to deliver ideal service and increase customer satisfaction. Our application is tailor-made for service and supports you every step of the way. From providing customer history to relevant forms, checklists and reports.
Optimal communication with customers and colleagues.
With FLS MOBILE, your field staff is always connected to the office staff and planning. What the employee reports on site is directly imported into the central system. This enables FLS VISITOUR to optimise order planning on an ongoing basis. And with FLS MOBILE, your customers receive, for example, fully automatic notification by SMS of the staff's announcement. They can also follow the approach live. This keeps waiting time to a minimum.
With FLS MOBILE, your field staff is always connected to the office staff and planning. What the employee reports on site is directly imported into the central system. This enables FLS VISITOUR to optimise order planning on an ongoing basis. And with FLS MOBILE, your customers receive, for example, fully automatic notification by SMS of the staff's announcement. They can also follow the approach live. This keeps waiting time to a minimum.
With checklists, order overviews and the digital capture of the customer's signature, your field force receives a mobile companion that relieves them of paperwork, facilitates processes and increases their efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
SUCCESS STORIES FROM OUR CUSTOMERS IN THIS SECTOR
Discover how you can advance your service with software solutions from FLS with case studies of our customers. Practical examples show the optimisation potential that lies in modern solutions for optimised appointments.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Construction and Installation industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›