CASE STUDY / NETCOLOGNE - COMMUNICATION TECHNOLOGY

The company's own nationwide fibre optic network has a length of around 420,000 fibre kilometres and is one of the most modern in Europe. With around 770 employees, NetCologne maintains a dense network of stores and offers its customers comprehensive technical services - such as landline telephony and mobile telephony, internet and online services, analogue and digital TV, transmission paths, corporate networks, data services and customised telecommunications solutions. With FLS VISITOUR, the company has now found an efficient way to work more cost-effectively in its service organisation, while at the same time reliably adhering to individual service level agreements and significantly increasing customer satisfaction.

FLS VISITOUR incorporates individually definable parameters just as easily as the often complex interrelationships in the utility environment - for example, multi-part orders, flexible team formation or the scheduling of special vehicles. The software then transmits the next job in real time via UMTS to the service technicians, who in turn report back their current status via their mobile device. This means that FLS VISITOUR always works with the latest data and can optimise deployment planning within seconds in the event of faults or postponed appointments.

THE BENEFIT FOR NETCOLOGNE

Thanks to mobile real-time planning, the optimised service organisation not only ensures considerable cost savings, but also enables faults to be rectified in record time, resulting in satisfied customers.