CASE STUDY / SCHORER + WOLF
SCHORER + WOLF UTILISES FLS REAL-TIME TECHNOLOGY TO GUARANTEE SAFETY – EVEN IN TIMES OF CRISIS
Requirements:
- Introduction of a software-based intelligent route scheduling solution as well as a mobile solution for experts out in the field
- Digital and transparent processes throughout to support a complex range of field visits with various skill requirements
- Reducing the workload for office staff thanks to fully automatic and intelligent route scheduling
- Real-time integration of field staff
- Efficient, transparent and digital processes throughout and optimised interaction between office and field staff resulting from real-time data exchange
- Precise planning and optimum punctuality
- High level of customer satisfaction
- Reducing the miles traveled
- Efficient utilisation of staff based on their capacity and ability
- Scalability: Optimising the workload and increasing the efficiency of both office and field staff to cope with greater customer volumes and continued organisational growth
Meet the organisation:
schorer-wolf.de
Kick-off for the introduction of FLS software at SCHORER+WOLF took place at the start of 2020. Just six weeks later, the team of inspectors and safety experts were using FLS VISITOUR and FLS MOBILE as part of their daily operations. Six weeks – during which daily and business life was turned upside down by the COVID-19 outbreak. Through more effective and efficient processes, SCHORER+WOLF was able to maintain its daily operations and use the ‘crisis period’ to further optimise its processes based on FLS software technology, thus moving forward the digital transformation of its business and making itself fit for the future.
THE CHALLENGE
SCHORER+WOLF faced the challenge of digitalising its processes efficiently and purposefully while sustaining growth in a highly competitive market. In addition to reducing the workload for office staff through optimised, fully automatic scheduling and route optimisation, the real-time integration of field staff was also required at the same time.THE SCHORER+WOLF CASE STUDY PDF
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JEREMY SQUIRE
UK Managing Director
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.