CASE STUDY / NETCOLOGNE
MOBILE REAL-TIME PLANNING FOR FASTER FAULT RESPONSE TIMES
SHARE POST
Requirements:
- Optimised scheduling whilst taking various parameters into account
- Arrangement of valid appointments
- Mobile transmission of order data
- Significant cost savings
- Improved customer service
Meet the organisation:
netcologne.de
The Cologne-based telecommunications company NetCologne is one of the most successful regional carriers in Germany with roughly 397,600 phone and internet customers, 28,200 cellphone customers, and 186,600 TV customers. Its very own fiber optic cable network consists of some 420,000 kilometers of fiber cable and is one of the most state-of-the-art anywhere in Europe.
NetCologne currently employs around 770 people and boasts an extensive network of stores offering its customers a wide range of technical services – for example landline telephony and cellphone services, internet and online services, analog and digital TV, communication routes, corporate networks, data services, and tailored telecommunication solutions. Together with FLS VISITOUR the company has now discovered an efficient way to manage its service organisation more cost effectively, while providing the services stated in individual service level agreements in a reliable manner and increasing customer satisfaction.
FLS VISITOUR ensures optimum scheduling by incorporating both individually definable parameters and
NetCologne currently employs around 770 people and boasts an extensive network of stores offering its customers a wide range of technical services – for example landline telephony and cellphone services, internet and online services, analog and digital TV, communication routes, corporate networks, data services, and tailored telecommunication solutions. Together with FLS VISITOUR the company has now discovered an efficient way to manage its service organisation more cost effectively, while providing the services stated in individual service level agreements in a reliable manner and increasing customer satisfaction.
FLS VISITOUR ensures optimum scheduling by incorporating both individually definable parameters and
THE NETCOLOGNE CASE STUDY PDF
Simply fill out the form and receive the case study by email
– Download now and keep:
* Required information / FLS uses your information only to provide you with the offer and additionally to inform you about relevant content, products and services. Unsubscribing is possible at any time. Further information in the FLS privacy policy.