
CASE STUDY / NETCOLOGNE - COMMUNICATION TECHNOLOGY
MOBILE REAL-TIME PLANNING FOR FASTER FAULT RESPONSE TIMES

- Optimised scheduling whilst taking various parameters into account
- Arrangement of validated appointments
- 2-way mobile transmission of new order data
- Optimised deployment planning taking various parameters into account
- Ability to arrange customer appointments in the field
- Mobile transmission of new order data
FLS VISITOUR incorporates individually definable parameters just as easily as the often complex interrelationships in the utility environment - for example, multi-part orders, flexible team formation or the scheduling of special vehicles. The software then transmits the next job in real time via UMTS to the service technicians, who in turn report back their current status via their mobile device. This means that FLS VISITOUR always works with the latest data and can optimise deployment planning within seconds in the event of faults or postponed appointments.
THE BENEFIT FOR NETCOLOGNE
Thanks to mobile real-time planning, the optimised service organisation not only ensures considerable cost savings, but also enables faults to be rectified in record time, resulting in satisfied customers.- Optimised scheduling whilst taking various parameters into account
- Arrangement of validated appointments
- 2-way mobile transmission of new order data
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