CASE STUDY / CHRIST WASH SYSTEMS - MACHINERY AND PLANT ENGINEERING

CHRIST WASH SYSTEMS AUTOMATES SERVICE PROCESSES AND ALLOWS CUSTOMERS TO SHINE

Christ Wash Systems (Otto Christ AG) has been one of the leading manufacturers of car washes in Europe since 1963. The product portfolio ranges from gantry car washes, car washes and self-service car washes, tram, train, bus and lorry washes to water recovery systems.

The results:

Cost reduction through improved route planning: Mileage savings of up to 25%
Best customer service through SLA-compliant, fully automated planning of maintenance and interval appointments
More efficient processes and optimised interaction between office and field staff thanks to real-time information
End-to-end digital processes and 100% order transparency
Balanced capacity utilisation of employees

How Christ Wash Systems (Otto Christ AG) has achieved success:

FLS Solutions:
FLS VISITOUR

Industry:
MACHINERY AND PLANT ENGINEERING

The challenges:

Software-supported optimisation and automation of service processes
Connection to existing ticket system and mobile app
Short implementation phase and rollout across several countries
Focus on the integration of employees in the change process

Otto Christ AG is a family-run public limited company with 1,500 employees and subsidiaries in Austria, Switzerland, the Netherlands, the Czech Republic, Slovakia, Hungary, Spain and France.

The car wash manufacturer's motto 'More than car wash' also quickly takes shape in conversation with Stefan Bernhard. He makes it clear: "At Otto Christ, we attach great importance to customer satisfaction, clever processes that relieve employees of work and the opportunity to constantly improve."

The Challenge: How do you manage to transfer knowledge, automate processes and optimise the routes of engineers? How can fault messages be recorded in a customer-friendly manner? And how can the mobile app, ticket system and route planning software work hand in hand? Otto Christ AG has dealt extensively with this challenge. A corresponding bachelor's thesis was also completed within the company and initial possible processes were visualised: Always on the look-out for a route planning software that could both digitally map and automate the service processes of the organisation in their entirety.

Dieser Text ist eine Weiterführung des vorher beschriebenen Textes und hat keinerlei inhaltliche Bedeutung. Er soll lediglich verdeutlichen, das es weitere interessante, nützliche Inhalte gibt, die nur darauf warten entdeckt zu werden. Bitte laden Sie sich durch Verwendung des Kontaktformulars das komplette Dokument herunter – kostenfrei & undverbindlich …

The results at a glance:

Cost reduction through improved route planning: Mileage savings of up to 25%
Best customer service through SLA-compliant, fully automated planning of maintenance and interval appointments
More efficient processes and optimised interaction between office and field staff thanks to real-time information
End-to-end digital processes and 100% order transparency
Balanced capacity utilisation of employees

More information:
www.christ-ag.com

READ NOW

* Required information / FLS uses your information only to provide you with the offer and additionally to inform you about relevant content, products and services. Unsubscribing is possible at any time. Further information in the FLS privacy policy.

‹ Back to overview

Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›

Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.