CASE STUDY / OTTO CHRIST AG
CHRIST WASH SYSTEMS AUTOMATES SERVICE PROCESSES AND ALLOWS CUSTOMERS TO SHINE
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• Up to 25% less comparable mileage every day
REQUIREMENTS:
- Software-supported optimisation and automation of service processes
- Connection to existing ticket system and mobile app
- Short implementation phase and rollout across several countries
- Focus on the integration of employees in the change process
BENEFITS:
- Reduction of costs through optimum route scheduling: Up to 25% less mileage
- Best customer service through SLA-compliant, fully automated scheduling of maintenance and interval appointments
- More efficient processes and optimised interaction between office and field staff thanks to real-time information
- End-to-end digital processes and 100% call transparency
- Even distribution of workload for employees
Meet the organisation:
christ-ag.com
Christ Wash Systems (Otto Christ AG) has been one of the leading manufacturers of car wash systems in Europe since 1963. The product portfolio of Otto Christ AG includes gantry wash systems, wash tunnels, self-service wash systems and tram, train, bus and truck wash units as well as water recycling systems. Otto Christ AG is a family-owned company employing 1,500 people and maintains subsidiaries in Austria, Switzerland, the Netherlands, the Czech Republic, Slovakia, Hungary, Spain and France.
The car wash manufacturer's slogan "More than car wash" also quickly becomes apparent when talking to Stefan Bernhard. He makes it clear: "At Otto Christ, we attach great importance to customer satisfaction, clever processes that reduce the burden on staff and the opportunity for continuous improvement.".
The car wash manufacturer's slogan "More than car wash" also quickly becomes apparent when talking to Stefan Bernhard. He makes it clear: "At Otto Christ, we attach great importance to customer satisfaction, clever processes that reduce the burden on staff and the opportunity for continuous improvement.".
THE CHALLENGE
But: How do you manage to transfer knowledge, automate processes and optimise the routes of engineers? How can fault messages be recorded in a customer-friendly manner? And how can the mobile app, ticket system and route planning software work hand in hand? Otto Christ AG has dealt extensively with this challenge. A corresponding bachelor's thesis was also completed within the company and initial possible processes were visualised: Always on the look-out for a route planning software that could both digitally map and automate the service processes of the organisation in their entirety.
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