INDUSTRY: COMMUNICATION TECHNOLOGIES
REAL-TIME FIELD SERVICE FOR INFORMATION, DATA COMMUNICATIONS, AND TELECOMS INDUSTRIES
Rapid response capability in emergencies
The information and telecommunications technology sector is one of the fastest growing industries in the UK. This highly innovative sector makes an above-average contribution to economic growth. Whilst the past two decades have seen a merging of the telecoms sector and television providers (TV is becoming increasingly digitalised and networked due to the trend towards on-demand and streaming), niche fibre and business-only networks are growing to meet large-scale connectivity requirements. In addition to 5G mobile network upgrades and the replacement of satellites, with a lack of physical brand presence media conglomerates are increasingly looking to their field technicians to offer high quality domestic appointments to service bundled internet, voice, and TV.
Hyperoptic services are taking the place of traditional telecommunications field work (such as cables and cabinets in the road). Companies in this sector have ambitious goals to set their offer apart - offering their customers ever more individual solutions to improve business processes and enhance speed thanks to the latest technologies. Both markets are fiercely competitive, which is why excellent processes are demanded of providers and contractors. Quality, reliable on-site service plays a major role in this and can be optimised holistically via real-time appointment scheduling and and route planning.
FLS REAL-TIME SOFTWARE FOR THE TELECOMS AND DATA SERVICES INDUSTRYTrained professionals are an indispensable part of the Telco industry. Whether B2B or B2C, customers are entitled to detailed and professional service with a first-time-fix and/or appropriate service windows.
With FLS VISITOUR, we have developed a solution for field service management (Field Service Management) that really meets these criteria. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and route planning have gone into PowerOpt.
Technology makes it possible for you to finally map the complex requirements of field service optimally. And in real time, even if changes occur during the course of the day.
FLS software solutions enable companies to fully exploit their potential to save costs and increase efficiency. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
You can plan in-person service calls fully automatically according to the different types of operation and take into account the relevant factors for each customer.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up processing and increases the success rate. Real-time CRM integration ensures that all history needed for the work is available.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE TELECOMS INDUSTRY
With our case study discover how you can advance your service and field service with software solutions from FLS.
This practical example shows the optimisation potential that lies in modern solutions for the communications technology sector.
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR FIELD TECHNICINANSWith clever Field Service Management solutions for the Information, Data Communications, and Telecoms industry.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for in-person service are optimally planned. All steps - from the dispatch of surveyors to the execution of the works on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction.
With FLS MOBILE, your employees get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailored to field services and supports you every step of the way. They can access service history and relevant forms at hand. They can create new work orders directly. Thanks to this mobile support, errors can be avoided and workflows are digital-first.
Part of high quality standards are careful documentation of all processes in order to be able to trace works in case of errors or further undiscovered damage. You must ensure that all proactive and reactive visits are tracked. FLS understands the importance of being able to comply with your regulations and processes; and supports you with specially developed features such as quality metrics, photos, and sign-on-glass signatures.
FLS locations in Germany and Great Britain are certified according to ISO/IEC 27001, ISO 9001, ISO 14001, and in the UK we are part of the Financial Supplier Qualification System (FSQS) Community.