CASE STUDY / ATB WATER - MACHINERY & PLANT ENGINEERING

ATB WATER TAKES CUSTOMER SERVICE TO A NEW LEVEL FOR A WORLD WITH CLEAN WATER

ATB WATER has its headquarters in Germany, with 4 other locations across Europe and the USA. It adopted 'For a world with clean water' as its corporate objective and for over 20 years has positioned itself as a globally-active specialist and market leader in decentralised and semi-centralised wastewater systems: From small wastewater treatment plants to application-specific solutions. These include food processing for the tourism sector, and components for equipping and servicing wastewater treatment plants.

The results:

Transparent, fast and binding cost-optimised appointments
Reduction of the planning effort in scheduling
Considerable time saved at customer site
Increase in order resolution by 28.5%
Efficiency gains through intelligent monitoring
Expansion of the field service portfolio

How ATB WATER has achieved success:

FLS Solutions:
FLS VISITOUR / FLS MOBILE

Industry:
MACHINERY & PLANT ENGINEERING

The challenges:

Company-wide re-evaluation of technical field service offer
Goal-defined rules and consideration of possible goal conflicts
Adoption of operational planning with FLS VISITOUR
Training of Dispatch teams in ad-hoc requests

With more than 100,000 small wastewater treatment plants installed, processing wastewater of more than 500,000 people, good customer service and regular and predictive maintenance are indispensable. In order to ensure this, ATB WATER decided as early as 2013 to plan its technical field service in Germany with FLS VISITOUR and thus ensure the reliable cleaning of wastewater through regular and proactive maintenance. With the expansion to FLS MOBILE in 2014, customer service was taken to another level.

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The results at a glance:

Increase in order resolution by 28.5%
Reduction of the planning effort in scheduling
Efficiency gains through intelligent monitoring
Considerable time saved at customer site
Expansion of the field service portfolio

More information:
www.atbwater.de

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Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.