OVERVIEW OF THE MECHANICAL AND PLANT ENGINEERING SECTOR
Mechanical and plant engineering is at the heart of industrial performance as a supplier of complex products for all sectors of the economy. The European mechanical engineering industry is the global leader of this sector and Europe's biggest industrial employer. In the areas of Industry 4.0, resource-saving environmental protection, energy efficiency and electromobility, the sector is also a key driver of innovation.
But the industry sector is also facing immense challenges. The traditional capital goods business is coming under further pressure from increased competition. Therefore, the importance of the aftersales and service business is increasing in order to stand out from competitors and open up new growth opportunities.
This is where innovative service solutions come into play: remote support, service apps for customers, predictive maintenance and the optimisation of on-site technician deployments. Mechanical engineering and plant manufacturers are increasingly relying on modern software solutions that support service and enable a new customer experience.
Field service engineers in machinery and plant engineering are highly qualified specialists. The efficient deployment of these resources is connected with a number of conditions. FLS VISITOUR ensures accurate scheduling of service engineers, thus considerably enhancing the 'First-Time-Fix-Rate' and the number of appointments per day. Discover more about the route planning software FLS VISITOUR in machinery and plant engineering in our case studies on Jungheinrich and Gilbarco.
With our solutions, we help companies to optimally and efficiently manage the assignments and tours of their technicians. Our customers benefit from leading software for field service management, the use of which quickly results in reduced costs and increased customer and employee satisfaction.