CASE STUDY / ATB WATER
FOR A WORLD WITH CLEAN WATER - ATB WATER GMBH TAKES CUSTOMER SERVICE TO A NEW LEVEL
Requirements:
- Company-wide re-evaluation of technical field service offer
- Goal-defined rules and consideration of possible goal conflicts
- Adoption of operational planning with FLS VISITOUR
- Training of Dispatch teams in ad-hoc requests
- Fast and binding pre-optimised appointments
- Considerable time saved at customer site
- Increase in order resolution by 28.5%
- Reduction of planning efforts in scheduling
- Efficiency gains through intelligent monitoring
- Transparency of service processes
- Expansion of the service portfolio
Meet the organisation:
www.atbwater.de
ATB WATER GmbH, with its headquarters in Porta Westfalica and 4 other locations across Europe and the USA, has adopted this focus as its corporate objective, and for over 20 years has positioned itself as a globally-active specialist and market leader in decentralised and semi-centralised wastewater systems - from standardised small wastewater treatment plants to application-specific solutions. Example solutions include food processing for the tourism sector, and components for equipping and servicing wastewater treatment plants. "For a world with clean water".
THE ATB WATER CASE STUDY PDF
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JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.