HOW TO MITIGATE RISK OF HOUSING DISREPAIR CLAIMS
Mobile workforce management within field service refers to the process of scheduling and organising the deployment of field service operatives/technicians to different job sites. It involves allocating resources, such as the field operatives (and vehicles, parts, and skills such as gas safety training) to ensure that tenants' service requests are met efficiently and effectively. A dynamic field service scheduling technology will consider factors such as operative availability, skill sets, proximity to job sites, and job priority/SLA when creating schedules. The goal of mobile workforce scheduling is to minimise downtime, maximise productivity, and provide
timely and high-quality service to tenants. Effective field workforce scheduling requires real-time data, flexibility, and a clear understanding of the cost and capabilities of field service operatives and equipment.
FLS VISITOUR dynamic field service scheduling and route optimisation software helps field service operators in all markets, and already powers the mobile workforce requirements for tens of thousands of units in the Housing sector. Dynamic scheduling receives instruction in real time from the Housing Management System (HMS) or Customer Relationship Management (CRM) and calculates an optimised appointment offer. Schedulers and dispatchers improve their first-time fix rate, reduce fail rates (no-access) and optimise efficiency for planned
and reactive maintenance appointments.
Read: Workforce management software can end housing maintenance backlogs
MOBILE WORKFORCE SCHEDULING BALANCES EVERY APPOINTMENT TYPE
Numerous housing-specific data points such as geocoded location, asset details and history, and impact are parameters entered into the real-time calculation. What results are the cost-optimised
KPI-led (time-to-respond and time-to-fix) appointments. Efficiency is designed in to scheduling through combined route planning. Constraints such as vehicle type restrictions (size and weight) and actual time of day driving speeds affords schedulers and dispatchers complete transparency.
In this way,
algorithmic dynamic mobile workforce scheduling supports the housing sector to meet their obligations and quality goals, including:
- compliance checks
- annual upkeep
- linked appointments (voids)
- spot audits
- time to respond and time to fix
- asset data collection
- integration with ERP and CRM
- seamless customer service tools
- value for money
Ultimately, through choosing specialist digital tools you will provide an improved tenant-friendly service that mitigates the risk of housing disrepair claims. Real time means both planned and reactive tickets (even jobs taking longer or technician illness) are accounted for and processed in with unmatched transparency.