INDUSTRY: VENDING SERVICE PROVIDERS
EFFICIENCY AND BETTER SERVICE IN VENDING MACHINE, MERCHANDISING, AND ATM TECHNOLOGY THROUGH OPTIMISED SCHEDULING AND ROUTE PLANNING
The advantages of modern deployment planning in this industry:
Cost-optimised rapid response capability in the event of machine failure and vandalism
Ability to meet SLAs, KPIs, and high first-time fix rate
Customer-friendly control of planned and reactive visits
Exact skill matching to the order
CHALLENGES IN THE VENDING, MERCHANDISING, AND ATM INDUSTRY
...is in particular the deployment planning of service technicians for maintenance, repair, filling and cleaning of machines. Here it is important to save costs and time by scheduling routes as efficiently as possible and at the same time to promote customer satisfaction.
The vending and vending machine service industry includes manufacturers and operators for food and drink in public places such as train stations, schools and cafeterias. This also includes the supply of drinks and catering in offices and business premises.
Overall, the entire industry is becoming more important due to the increasing demand for fewer staffed concessions. Customer expectations of service are increasing, and the associated cost pressures are rising. A dynamic scheduling solution can help provide faster and more efficient service, with fewer 'rounds'. With real-time software from FLS, you can optimally schedule your field service and service at any time, taking all requirements into account.
...is in particular the deployment planning of service technicians for maintenance, repair, filling and cleaning of machines. Here it is important to save costs and time by scheduling routes as efficiently as possible and at the same time to promote customer satisfaction.
The vending and vending machine service industry includes manufacturers and operators for food and drink in public places such as train stations, schools and cafeterias. This also includes the supply of drinks and catering in offices and business premises.
Overall, the entire industry is becoming more important due to the increasing demand for fewer staffed concessions. Customer expectations of service are increasing, and the associated cost pressures are rising. A dynamic scheduling solution can help provide faster and more efficient service, with fewer 'rounds'. With real-time software from FLS, you can optimally schedule your field service and service at any time, taking all requirements into account.
"We are very satisfied with our new solution. Based on FLS VISITOUR and FLS MOBILE, new processes and organisational restructuring could be implemented in parallel."
Jette Posch, Manager, Elite GamingFLS SOFTWARE FOR ROUTE PLANNING IN VENDING, MERCHANDISING, AND ATM OPERATIVES
Nowadays, vending machines in public spaces are indispensable. The customer is entitled to flawless use without technical problems. The field service of the automated machine service provider is responsible for maintenance, repair, cleaning, and filling.
With FLS VISITOUR, we have developed a solution for field service management (Field Service Management) that really meets these criteria. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and route planning have gone into PowerOpt.
Therefore, with FLS VISITOUR, we have developed a field service management solution that really meets these criteria. The key to this is the unique PowerOpt algorithm. PowerOpt is the result of over 10 years of development and research into the logistical problems of deployment and route planning.
Technology makes it possible for you to finally map the complex requirements of field service optimally. And in real time, even if changes occur during the course of the day.
FLS software solutions enable companies to fully exploit their potential to save costs and increase efficiency. This is because the planning processes, tours and routes can be significantly optimised thanks to the unique PowerOpt algorithm. With solutions from FLS, you get automated route planning and route optimisation that gets the most out of your order books.
YOUR ADVANTAGES WITH A MODERN SOLUTION:
Up to 50% less scheduling effort
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
More precise and shorter time windows
You can plan service calls fully automatically according to the different types of operation and take into account the relevant factors for each customer.
You can plan service calls fully automatically according to the different types of operation and take into account the relevant factors for each customer.
High First-Time-Fix-Rate
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
Significant cost reduction
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE VENDING, MERCHANDISING, AND ATM SECTOR
Discover how you can advance your technical service with software solutions from FLS with case studies of our customers. Practical examples show the optimisation potential that lies in modern solutions and technology throughout the sector.
FLS CUSTOMERS IN THE VENDING, MERCHANDISING, AND ATM INDUSTRY:
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR TECHNICIANS
With clever Field Service Management solutions for Vending, Merchandising, and ATM operatives.All process steps are mapped for mobile.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for service technicians are optimally planned. All steps - from the dispatch of the technicians to the execution of the order on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving an increased first-time fix rate.
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for service technicians are optimally planned. All steps - from the dispatch of the technicians to the execution of the order on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving an increased first-time fix rate.
The optimisation companion for Vending, Merchandising, and ATM service.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical field services and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical field services and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
Compliance with regulations in Vending, Merchandising, and ATM technology.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Vending, Merchandising, and ATM industry. We'll show you how, just contact us using the form.
Alternatively email info@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your ERP:
SAP ERP and Microsoft Dynamics 365 ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›