CASE STUDY / SELECTA - VENDING SERVICE PROVIDERS
PLANNING AN OPTIMAL SUPPLY: 7 DAYS A WEEK
As a service partner for company and vending machine catering, the Selecta Group relies on FLS VISITOUR for its mobile workforce management for 3,000 field merchandisers and 500 field technicians.
The results:
- Optimisation for the continuous availability/uptime of vending machines
- Significant cost savings
- Significant less dispatching effort for service management workflows
How Selecta has achieved success:
The challenges:
- Optimised scheduling of technicians and merchandisers
- Optimisation of service processes with the aim of guaranteeing consumers a smooth shopping experience
- Implementation of FLS VISITOUR (largest SaaS project in service environment worldwide)
Founded in 1957, Selecta is now represented in 22 countries with over 150,000 vending machines for food, snacks and beverages. Over 6 million consumers are served every day through the company's machines in offices, service stations, hospitals,
and public buildings, such as airports and train stations. Selecta strives to provide the best experience for its customers and to ensure they have access to its products anytime, anywhere.
THE PROJECT:
100 EVERYDAY CHALLENGES
The service and sales demands placed on these machines are extremely complex. The merchandisers provide a full range of services that includes not only regular filling, cleaning, and cash collection, but also ensuring the machines have sufficient change. This can add up to 100 tasks per day.
Appointments for installation or routine maintenance, as well as short-notice reactive repairs must be coordinated for the field technicians. Depending on the actual number of machines, a further, large sequence of tasks may need to be coordinated each day. The tasks must be completed with the minimum amount of fuss for consumers and respect for opening (access) hours.
Quite often there are several machines at various locations within large and public buildings. The key here is to plan an efficient combination and sequence of the required tasks. Additionally, optimisation of the route schedule must incorporate logistical processes for the supply of goods, security restrictions (e.g. duty free areas) and seasonal differences.
Appointments for installation or routine maintenance, as well as short-notice reactive repairs must be coordinated for the field technicians. Depending on the actual number of machines, a further, large sequence of tasks may need to be coordinated each day. The tasks must be completed with the minimum amount of fuss for consumers and respect for opening (access) hours.
Quite often there are several machines at various locations within large and public buildings. The key here is to plan an efficient combination and sequence of the required tasks. Additionally, optimisation of the route schedule must incorporate logistical processes for the supply of goods, security restrictions (e.g. duty free areas) and seasonal differences.
THE SOLUTION:
COMPLEX LINKED APPOINTMENTS AND SKILLS WITH PARTS AND EQUIPMENT
FLS VISITOUR is designed to handle this level of complexity and restriction, combining all the required tasks with efficient and effective routes/tours between geocoded location data. This applies to both strategic basic scheduling and dynamic in-day re-scheduling when sudden changes occur.
"As part of the Europe-wide rollout, it is important to make country-specific processes transparent with FLS VISITOUR and to standardise them in a meaningful and measurable way," explains Aribert Gerbode, Senior Project Manager at Selecta. "At the same time, optimised route scheduling with FLS VISITOUR increases efficiency throughout Europe and provides our customers with better services and functionality, such as status updates and live tracking. We have already enjoyed initial success in Switzerland, Austria, and Great Britain."
FLS VISITOUR was provided as a SaaS solution for Selecta. The company-wide rollout was one of the largest SaaS projects in mobile workforce management worldwide.
"As part of the Europe-wide rollout, it is important to make country-specific processes transparent with FLS VISITOUR and to standardise them in a meaningful and measurable way," explains Aribert Gerbode, Senior Project Manager at Selecta. "At the same time, optimised route scheduling with FLS VISITOUR increases efficiency throughout Europe and provides our customers with better services and functionality, such as status updates and live tracking. We have already enjoyed initial success in Switzerland, Austria, and Great Britain."
FLS VISITOUR was provided as a SaaS solution for Selecta. The company-wide rollout was one of the largest SaaS projects in mobile workforce management worldwide.
The solution for route planning and dynamic optimisation in field service
Dynamic planning software FLS VISITOUR calculates the optimal planning for the day within seconds. You save an enormous amount of time and create error-free, highly efficient tours.
The difference: You can re-optimise tours at any time during the day at the push of a button if something changes. This means that even the most dynamic field service operation is no longer a problem. - Discover your potential now:
The difference: You can re-optimise tours at any time during the day at the push of a button if something changes. This means that even the most dynamic field service operation is no longer a problem. - Discover your potential now:
Realise your potential with FLS.
THE RESULTS:
COST SAVINGS MEET BALANCED REACTIONS
The results at a glance:
- Optimisation for the continuous availability/uptime of vending machines
- Significant cost savings
- Significant less dispatching effort for service management workflows
"Besides the cost savings in back office and field services, the working conditions for our staff have also been enhanced significantly. Our team leaders can now pay greater attention to staff management and customer satisfaction."
Milan Lukic · IS Project Manager, Selecta GroupWHERE IS YOUR OPTIMISATION POTENTIAL?
DISCOVER IT WITH FLS – FAST LEAN SMART
You too can make your field service management more efficient with FLS. With our solutions, our customers achieve optimisation results such as an average reduction of 20% in field service costs.
Choose the best way for you to get to know us:
Choose the best way for you to get to know us:
Leading brands rely on solutions from FLS
DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.