THE CHALLENGES"There is nothing that can arouse strong feelings as a faulty slot machine. Therefore, our engineer has to be on site soon after the problem has occurred. Customers have a service agreement where we guarantee to be there within an agreed time. It is extremely difficult to comply with the agreements without an effective route optimisation- and scheduling tool that provides knowledge about where engineers are accurately located on today‘s trip at a given time, and how many tasks they have left on that day," says service coordinator Anders Kristoffersen, Elite Gaming.
THE ELITE GAMING CASE STUDY PDF