CASE STUDY / ELITE GAMING
HIGH-LEVEL SERVICE AGREEMENTS DUE TO EFFECTIVE RESOURCE SCHEDULING
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• Up to 20% increase in field operative productivity every day
Requirements:
- Optimisation of service
- Mobile Solution on iPhone
- Central planning
Benefits:
- Significant cost savings
- Reduction of mileage
- More orders proceeded
- Improved order fulfillment
- Improvement of calls / FSE /day up to 20%
Meet the organisation:
elitegaming.dk
Elite Gaming is the market leader in the arcade sector and slot machines in Denmark. Together with over 500 Adult Gaming Centres and partners across the country, they are working hard to expand their position as the most flexible and service-minded supplier. Elite Gaming A/S is a 100% owned subsidiary of Danske Spil A/S and is headquartered near Copenhagen. The company has its own running technician staff.
THE CHALLENGES
"There is nothing that can arouse strong feelings as a faulty slot machine. Therefore, our engineer has to be on site soon after the problem has occurred. Customers have a service agreement where we guarantee to be there within an agreed time. It is extremely difficult to comply with the agreements without an effective route optimisation- and scheduling tool that provides knowledge about where engineers are accurately located on today‘s trip at a given time, and how many tasks they have left on that day," says service coordinator Anders Kristoffersen, Elite Gaming.
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