• +44 1183 800189
  • info@fastleansmart.com
    MENUMENU
    • PRODUCTS
          • PRODUCTS



          • FLS VISITOUR
          • FLS PORTAL
          • FLS MOBILE
          • DISPATCH NOW
          • TECHNOLOGIES



          • PowerOpt
          • Artificial Intelligence
          • BPMN
          • Integration
          • APPLICATIONS



          • FSM
          • Scheduling
          • Route Planning
          • Mobile Workforce
          • Mobile Solutions
          • Deliveries
    • ABOUT FLS
          • ABOUT FLS



          • Company
          • Careers
          • Offices
          • Blog
          • Why FLS?
          • FAQ
          • CUSTOMERS



          • Customers
          • Industries
          • Case Studies
          • Customer Voices
          • PARTNER



          • Partner Programme
          • Find a Partner
    • CONTACT
          • HOW TO REACH US





            Phone: +44 1183 800189


            Email: info@fastleansmart.com


          • FLS-UK-Book-Demo-banner
    • DE
    • EN
    • NL
    CONTACT
    ✕

    CASE STUDY / ELITE GAMING


    HIGH-LEVEL SERVICE AGREEMENTS DUE TO EFFECTIVE RESOURCE SCHEDULING


    SHARE POST


    FLS solutions:
    FLS VISITOUR / FLS MOBILE

    Industry:
    MACHINE SERVICE PROVIDER



    • Up to 20% increase in field operative productivity every day

    Requirements:

    • Optimisation of service
    • Mobile Solution on iPhone
    • Central planning

    Benefits:

    • Significant cost savings
    • Reduction of mileage
    • More orders proceeded
    • Improved order fulfillment
    • Improvement of calls / FSE /day up to 20%


    Meet the organisation:
    elitegaming.dk
    Elite Gaming is the market leader in the arcade sector and slot machines in Denmark. Together with over 500 Adult Gaming Centres and partners across the country, they are working hard to expand their position as the most flexible and service-minded supplier. Elite Gaming A/S is a 100% owned subsidiary of Danske Spil A/S and is headquartered near Copenhagen. The company has its own running technician staff.


    THE CHALLENGES

    "There is nothing that can arouse strong feelings as a faulty slot machine. Therefore, our engineer has to be on site soon after the problem has occurred. Customers have a service agreement where we guarantee to be there within an agreed time. It is extremely difficult to comply with the agreements without an effective route optimisation- and scheduling tool that provides knowledge about where engineers are accurately located on today‘s trip at a given time, and how many tasks they have left on that day," says service coordinator Anders Kristoffersen, Elite Gaming.



    THE ELITE GAMING CASE STUDY PDF



    Simply fill out the form and receive the case study by email – Download now and keep:

    loader


    * Required information / FLS uses your information only to provide you with the offer and additionally to inform you about relevant content, products and services. Unsubscribing is possible at any time. Further information in the FLS privacy policy.



    FLS UK Author Jeremy Squire

    JEREMY SQUIRE
    Managing Director
    FASTLEANSMART UK LTD.

    Call +44 1183 800189
    Send email  ›

    OTHERS



    • Your-Housing-Group-fix360-field-service
      16. March 2023

      FLS CASE STUDY: YOUR HOUSING GROUP / FIX360


      READ MORE
    • 6. August 2020

      CHRIST WASH SYSTEMS AUTOMATES SERVICE PROCESSES AND ALLOWS CUSTOMERS TO SHINE


      READ MORE
    • 27. October 2021

      THE PERFECT CLIMATE AT ALL TIMES – WOLF HEATING TECHNOLOGY AND FLS


      READ MORE

      Start  ›  FLS CASE STUDY: ELITE GAMING

    PRODUCTS

    FLS VISITOUR

    FLS PORTAL

    FLS MOBILE

    DISPATCH NOW


    Why FLS?

    TECHNOLOGIES

    PowerOpt

    Artificial Intelligence

    BPMN

    Integration


    PowerOpt – live?

    TRY NOW  ›

    APPLICATION

    Field Service Management

    Scheduling

    Route Planning

    Mobile Workforce Management

    Mobile Solutions

    Delivery

    Simulation

    CUSTOMERS

    Customer Voices

    Case Studies

    Industries


    SERVICES

    Consulting

    Project

    Customer Service

    COMPANY

    Careers

    Locations

    FAQ

    Code of Conduct


    NEWS

    Blog

    Articles and E-Books

    Events

    Newsletter

    PARTNER

    Overview

    Partner Pathway


    Follow us

    FLS-social-media-icon-linkedIn    FLS-social-media-icon-facebook    FLS-social-media-icon-youtube



    Security and quality meeting the highest standards. Our locations in Germany, the UK and the Netherlands are ISO certified in information security management (ISO 27001). In addition, our locations in Germany and the UK are ISO certified in quality management (ISO 9001) and environmental management (ISO 14001). Learn more ›

    © FLS – FASTLEANSMART   ·   Privacy Policy   ·   GTC  ·   Imprint
      CONTACT
      EN
      • DE
      • EN
      • NL
      • +44 1183 800189
      • info@fastleansmart.com