• +44 1183 800189
  • info@fastleansmart.com
    MENUMENU
    • PRODUCTS
          • PRODUCTS



          • FLS VISITOUR
          • FLS PORTAL
          • FLS MOBILE
          • DISPATCH NOW
          • TECHNOLOGIES



          • PowerOpt
          • Artificial Intelligence
          • BPMN
          • Integration
          • APPLICATIONS



          • FSM
          • Scheduling
          • Route Planning
          • Mobile Workforce
          • Mobile Solutions
          • Deliveries
    • ABOUT FLS
          • ABOUT FLS



          • Company
          • Careers
          • Offices
          • Blog
          • Why FLS?
          • FAQ
          • CUSTOMERS



          • Customers
          • Industries
          • Case Studies
          • Customer Voices
          • PARTNER



          • Partner Programme
          • Find a Partner
    • CONTACT
          • HOW TO REACH US





            Phone: +44 1183 800189


            Email: info@fastleansmart.com


          • FLS-UK-Book-Demo-banner
    • DE
    • EN
    • NL
    CONTACT
    ✕

    CASE STUDY / VONOVIA


    HOUSING MAINTENANCE SERVICES BENEFIT FROM INNOVATIVE SCHEDULING SOFTWARE


    SHARE POST


    FLS solutions:
    FLS VISITOUR

    Industry:
    PROPERTY MAINTENANCE & FACILITIES MANAGEMENT



    Requirements:

    • Effective deployment of 1,190 field staff
    • SAP / CRM integration
    • Website integration

    Benefits:

    • Significant cost savings
    • Customer service improvements
    • Increase in customer satisfaction


    Meet the organisation:
    vonovia.de
    Headquartered in Bochum, VONOVIA is Germany’s largest residential property company. It lets, manages and maintains to a high standard approximately 220,000 houses and apartments, 43,000 garages and parking areas, 1,500 commercial units.

    Vonovia selected FLS VISITOUR to streamline operations and ensure a cost effective service is delivered. Due to this innovative appointment scheduling and route optimisation software, just 4 dispatchers now control and provide escalation management for the efficient deployment of 1.190 field service staff.

    FLS VISITOUR was tightly integrated into their existing SAP environment so that team members can create orders within SAP CRM, or customers can self-serve via a website, and receive route optimised appointment proposals from FLS VISITOUR within seconds, taking into account required skills, location of keys etc. One of the suggested times is then confirmed and kept firm by the system. Field staff access their appointments



    THE VONOVIA CASE STUDY PDF



    Simply fill out the form and receive the case study by email – Download now and keep:

    loader


    * Required information / FLS uses your information only to provide you with the offer and additionally to inform you about relevant content, products and services. Unsubscribing is possible at any time. Further information in the FLS privacy policy.



    FLS UK Author Jeremy Squire

    JEREMY SQUIRE
    Managing Director
    FASTLEANSMART UK LTD.

    Call +44 1183 800189
    Send email  ›

    OTHERS



    • Your-Housing-Group-fix360-field-service
      16. March 2023

      FLS CASE STUDY: YOUR HOUSING GROUP / FIX360


      READ MORE
    • 6. August 2020

      CHRIST WASH SYSTEMS AUTOMATES SERVICE PROCESSES AND ALLOWS CUSTOMERS TO SHINE


      READ MORE
    • 27. October 2021

      THE PERFECT CLIMATE AT ALL TIMES – WOLF HEATING TECHNOLOGY AND FLS


      READ MORE

      Start  ›  FLS CASE STUDY: VONOVIA

    PRODUCTS

    FLS VISITOUR

    FLS PORTAL

    FLS MOBILE

    DISPATCH NOW


    Why FLS?

    TECHNOLOGIES

    PowerOpt

    Artificial Intelligence

    BPMN

    Integration


    PowerOpt – live?

    TRY NOW  ›

    APPLICATION

    Field Service Management

    Scheduling

    Route Planning

    Mobile Workforce Management

    Mobile Solutions

    Delivery

    Simulation

    CUSTOMERS

    Customer Voices

    Case Studies

    Industries


    SERVICES

    Consulting

    Project

    Customer Service

    COMPANY

    Careers

    Locations

    FAQ

    Code of Conduct


    NEWS

    Blog

    Articles and E-Books

    Events

    Newsletter

    PARTNER

    Overview

    Partner Pathway


    Follow us

    FLS-social-media-icon-linkedIn    FLS-social-media-icon-facebook    FLS-social-media-icon-youtube



    Security and quality meeting the highest standards. Our locations in Germany, the UK and the Netherlands are ISO certified in information security management (ISO 27001). In addition, our locations in Germany and the UK are ISO certified in quality management (ISO 9001) and environmental management (ISO 14001). Learn more ›

    © FLS – FASTLEANSMART   ·   Privacy Policy   ·   GTC  ·   Imprint
      CONTACT
      EN
      • DE
      • EN
      • NL
      • +44 1183 800189
      • info@fastleansmart.com