CASE STUDY / VONOVIA - PROPERTY MAINTENANCE & FACILITIES MANAGEMENT

VONOVIA relies on FLS VISITOUR for effective improvement of customer service and professional escalation management with the lowest possible personnel deployment. With the help of innovative software from FLS, around 70 regional teams with a total of 1,190 field service operatives (property managers, commercial managers, technicians, landlords) in four operational areas are managed largely without the use of dispatchers.

FLS VISITOUR is fully embedded in the SAP system environment. FLS VISITOUR was tightly integrated into their existing SAP environment so that team members can create orders within SAP CRM, or customers can self-serve via a website, and receive route optimised appointment proposals from FLS VISITOUR within seconds, taking into account required skills, location of keys etc. One of the suggested times is then confirmed and kept firm by the system. Field staff access their appointments. In addition, SAP (ERP/CRM) is connected to the mobile devices of the field service employees, retrieves...