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PENNINGTON CHOICES: NEW LEVELS OF EFFICIENCY AND SERVICE WITH FLS - FAST LEAN SMART
02 May 2024 · Jeremy Squire
FLS VISITOUR will enable Pennington Choices to streamline their operations by offering optimal time slots and dynamically adapting to real-time changes throughout the day. Leveraging its unique algorithm and predictive traffic-based driving, the system is poised to uphold customer appointment commitments while optimising route efficiency.
In addition to appointment scheduling and route optimisation, Pennington Choices will benefit from FLS tracking and FLS PORTAL, enabling seamless customer self-service appointments and real-time tracking of engineer arrivals, enhancing overall service delivery and customer satisfaction.
Greg Davies, Managing Director of Pennington Choices said "Choosing Pennington Choices signifies a commitment to compliance and safety within buildings. With this new FLS system, we aim to further enhance our efficiency and maximise our surveyors' productivity by minimising driving time. We performed scheduling tests with FLS which showed potential to reduce mileage by over 30%, which also aligns with our sustainability goals."
FLS was put through its paces to prove suitability, which included integration to Pennington Choices customer management system. "We sought a long-term partner who shares our vision for growth and continuous improvement", continued Greg Davies. "FLS impressed us with its technology and expertise, making them the clear choice to enhance our service and become more efficient."
The deployment of the solution will occur in phased delivery over the coming months, aligning with Pennington Choices' business priorities and ensuring a smooth transition.
Click here to begin your journey with FLS.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.