CASE STUDY / JUNGHEINRICH - MACHINERY AND PLANT ENGINEERING
WORLDWIDE DEPLOYMENT PLANNING FOR CUSTOMER SERVICE AT THE HIGHEST LEVEL
Jungheinrich AG is one of the three largest intralogistics solution providers in the world. With a comprehensive portfolio of material handling equipment, logistics systems and services, Jungheinrich offers customised solutions ready for the challenges of Industry 4.0.
The results:
- High flexibility with centralised field service organisation
- Fast and cost effective response to customer calls
- Increased efficiency through forward-looking combination of orders
How Jungheinrich has achieved success:
The challenges:
- Scheduling of 4,000 field service engineers
- Consideration of different time zones
- Combination of different orders
- Integration of FLS VISITOUR with SAP ERP and mobile solution
Jungheinrich has developed from a forklift truck manufacturer to become an intralogistics service and solution provider. The company has its own sales and service organisations in 40 countries and sells its products in over 70 other countries via partner companies.
One of the challenges in scheduling over 4,000 field service technicians was the combination of order types with significantly different planning deadlines. The solution is FLS VISITOUR: From long-term planned maintenance to acute repair emergencies, all incoming orders can be transferred to FLS VISITOUR and scheduled by the software or booked directly into variable appointment windows.
One of the challenges in scheduling over 4,000 field service technicians was the combination of order types with significantly different planning deadlines. The solution is FLS VISITOUR: From long-term planned maintenance to acute repair emergencies, all incoming orders can be transferred to FLS VISITOUR and scheduled by the software or booked directly into variable appointment windows.
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The results at a glance:
- High flexibility with centralised field service organisation
- Fast and cost effective response to customer calls
- Increased efficiency through forward-looking combination of orders
More Information:
jungheinrich.de
jungheinrich.de
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Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
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