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    CASE STUDY / JUNGHEINRICH


    WORLDWIDE PLANNING TO ACHIEVE THE HIGHEST LEVEL OF CUSTOMER SERVICE


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    FLS solutions:
    FLS VISITOUR

    Industry:
    MACHINERY AND PLANT ENGINEERING



    Requirements:

    • Scheduling of 4,000 service engineers
    • Combination of completely different task types
    • Tight integration with SAP ERP-System

    Benefits:

    • High flexibility with ­centralised service organisation
    • Fast response to customer calls
    • Cost effective field operations


    Meet the organisation:
    jungheinrich.com
    The Jungheinrich Group is one of the world‘s three largest suppliers of material handling equipment, warehousing and materials flow technology. Headquartered in Hamburg, Germany, the company operates sales and service subsidiaries in 40 countries around the world.

    Jungheinrich has developed from a forklift truck ­manufacturer to become an intralogistics service and solution provider and today employs more than 4,000 mobile service engineers all around the globe.



    THE JUNGHEINRICH CASE STUDY PDF



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    FLS UK Author Jeremy Squire

    JEREMY SQUIRE
    Managing Director
    FASTLEANSMART UK LTD.

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      Start  ›  FLS Case Study: Jungheinrich

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