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    FLS VISITOUR + D365 ADVANTAGE

    WELCOME TO FLS: FAST START

    Dynamics-365-Logo

    Best-of-breed scheduling for Dynamics 365,
    Field Service, and CE users.


    Your world-class ISV and Co-sell approved partner.

     
     
    FLS VISITOUR extends beyond capabilities provided by Resource Scheduling Optimization (RSO) in Dynamics 365.
    Requirements for truly optimised appointment booking for hundreds or thousands of field resources, high volumes of jobs per route, dynamic in-day response, and complex rules/dependencies can all be met with an integration that is Fast, Lean and Smart.

    As an ISV and Co-sell approved partner, we are trusted experts in holistic real-time scheduling and technical field service. Act now to integrate our 30 years of experience, superior software product development, and worldwide multi-sector customer best practice.

    FLS technology transforms field service performance and the FLS Scheduling Test will not only prove your business case, but set your bid apart from your competition.

    Add unique value with FLS.

    OUR PARTNERSHIP

    "Microsoft partners with FLS VISITOUR when schedule and route optimisation requirements are not met by Dynamics 365 Field Service. FLS are a proven and trusted partner for Microsoft with deep expertise in scheduling; we have successful deployments together in customers of all sizes and industries and have been very impressed with feedback on their solution and services."

    READ MORE
    THE FLS VISITOUR + D365 ADVANTAGE
    Combine our innovative field service management software FLS VISITOUR with a deep understanding of customer needs to connect the entire field service value chain through intelligent tools - always end-to-end and as streamlined as possible.

    • Cost optimised appointments: Real-time optimisation presents choices of available slots in a split second with comparable cost for each, not just looking for white space to fill in the existing plan. Guides customers to the lowest cost option for an appointment.
    • Dynamic in-day changes + time of day travel speeds: FLS VISITOUR will react continuously in-day with real-time optimisation based on job progress/delays and geocoded locations.
    • Route Timing Accuracy: All scheduling decisions include accurate time-of-day travel speeds for each road section, giving users genuine availability for each resource for today and future days.
    • In-day Optimisation: Immediate optimisation of the entire tour plan in the event of changes.
    • Scalability: Elasticity for unlimited resource/job volume, no region or territory patching giving true optimisations.
    • Pre-built Integration with Field Service and CE: Available with choice of methods to provide a toolkit for the Systems Integrator.
    • Complex relations: FLS VISITOUR as standard deals with Multi-resource jobs (i.e. 2-person requirement), A-B, B-A-C, dependencies, and projects with real-time optimisation requirements.
    • Depth & completeness: Over 150 configurable specialisms are contained within FLS VISITOUR, catering for every scheduling need.
    • Real-time Performance: Published SLA, no batch 'external' process. With FLS VISITOUR you get real-time appointing & optimisation - under 1 second.
    • Future proof: At the heart of FLS VISITOUR is a highly configurable algorithm, which can handle unlimited complex rules/constraints in real-time.
    • Industry Focus: Deep domain knowledge of best practice in all service and logistics sectors.

    JUMP TO SECTION


    SCHEDULING TEST  ›

    INTEGRATION  ›

    POWEROPT  ›


    FLS VISITOUR ›

    FLS PORTAL  ›

    FLS + CUSTOMER VOICES  ›


    MEET THE FLS SCHEDULING TEST
    An FLS Scheduling Test is a set of calculations determined with project sponsors, plus many additional tests that encompass FLS' 30 years' experience of the field service management profession.

    Examples include:
    • Jobs removed from schedules, including last minute cancellations (e.g. customer not present, missing stock parts)
    • Jobs added with excessive durations
    • Field employees becoming unavailable with little to no notice
    • Standby options and hours removed
    • SLAs created
    • Task/inspection times increased and decreased
    • Driving speeds calculated with real-time averages for each road segment
    • In-day reallocations, including longer lunch breaks

    BEFORE
    AFTER
    Real FLS VISITOUR results. Image shows a single day, manual versus optimised scheduling and route planning.

    Left-hand image, before FLS: 7,744 miles travelled - cost £24,675
    Right-hand image, after FLS: 3,057 miles travelled - cost £12,780 with no overtime

    WHAT ARE THE OUTCOMES?

    A Scheduling Test will illustrate (through data) the potential for reduced mileage, driving time, and fuel/vehicle savings over set periods. All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created, with settings easily tweaked to promote confidence in the software.

    Depending on these outcomes, it will present opportunities to adjust resource levels to improve efficiency. An example might be to stop scheduling against fixed regions. Another might be to allow field employees to begin their optimised route from their home address. Better utilisation highlighted by the tests might create additional appointment windows to reduce backlogs, such as bringing forward work to improve customer satisfaction. It may prove that planning teams lacked visibility or fought to override their current system because appointments were deemed too expensive to fulfil.

    Ultimately, the outcome of a Scheduling Test will provder the data to make an informed decision. One that allows for a happier workforce with less unplanned overtime, and improved customer scores, all achieved through a realistic task balance and measured resources.


    INTEGRATION: FAST, LEAN, AND VERY SMART
    With years of experience from many integration projects, we guarantee the lightning-fast integration of CRM and ERP systems of almost any kind.
    FLS VISITOUR is made available via web application servers and integration is easy through the use of web services. The application is carried out by the FLS VISITOUR client or as a black box.

    With our Microsoft Suite, we offer you seamless communication between the Microsoft Dynamics 365 and FLS platforms.

    Dynamics-365-Logo

    Configurations include:

    • All the data from CRM available for scheduling of service and sales appointments.
    • Features of FLS VISITOUR including the PowerOpt algorithm feeding real-time route planning
    • Permanent synchronisation of completed order data including documents into Dynamics 365

    THE POWER OF INTEGRATION


    How FLS Customer JLA Group made significant gains.

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    Look behind the Advanced Modules (PDF) ›
     

    DYNAMICS 365 INTEGRATION


    FLS VISITOUR + PCF: The Power Apps component framework.

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    Look behind the technology (PDF) ›

    FLS + MICROSOFT = DYNAMIC SUCCESS


    FLS products are used by companies of every size, across all sectors – for sales or service operations – wherever field staff need to be coordinated. Every company has its own requirements and special features.




    FLS VISITOUR / FLS MOBILE

    Increased productivity of repairs team and voids inspections by 25-32%.


    READ MORE  ›




    INSPECTION & COMPLIANCE TESTING

    Central planning of inspections improves productivity and service.


    READ MORE  ›




    HEALTHCARE

    Increasing the quality of service in Outpatient care.


    READ MORE  ›


    POWEROPT DESIGNS OPTIMISATION FOR AN UNMATCHED ADVANTAGE

    POWEROPT IS THE ALGORITHM AT THE HEART OF DYNAMIC FIELD SERVICE MANAGEMENT


    What is the difference between 5 and 5,000 field resources? For PowerOpt, there is none. We guarantee real-time scheduling and embedded route planning for high data volumes with no batch or overnight runs.

    PowerOpt technology is designed to solve logistical challenges such as appointment coordination and route optimisation. PowerOpt prioritises service orders, ensures the right matching of skills and staff availability to orders and optimises route planning in real time, in case of emergencies.

    TRY IT LIVE
     
    ANWENDUNGEN_poweropt_5
     

    FIELD SERVICE MANAGEMENT WITH FLS VISITOUR –
    REAL-TIME PLANNING POWERED BY POWEROPT

    With FLS VISITOUR, office staff always has an overview of all orders and resources. All necessary information and data are available and networked with each other. This helps avoid surprises in your field service management. In addition, there is simple material handling for service orders, which keeps track of materials and spare parts in every phase.

    The algorithm takes into account all scheduling restrictions such as deadlines, service level agreements (SLA), qualifications, working hours and customer preferences. The system is capable of automatically processing large quantities and order data and scheduling a variety of resources.
    Optimised dispatching of field operatives not only means less effort in planning, but also shorter journey times and less fuel consumption - thanks to up-to-date, house number-specific route information and historical traffic data for intelligent, time-of-day-dependent field service planning.
     
    • Enormous time savings with scheduling automation
    • Greater transparency and security in deployment planning
    • Quick re-optimisation in case of sudden changes
    • Better coordination between office and field operatives
    • Increased adherence to deadlines and shorter, more flexible appointment windows
    • Compliance with Service Level Agreements (SLA)
    • Improved Time to Respond and First-Time Fix Rate
    • More completed orders per day and per employee
    • Balanced utilisation of all employees
    • Controlled overtime
    • Increased customer satisfaction
    • Cost savings of 20% on average
    • Fewer miles/kilometres driven
    • Minimisation of travel times
    • Decreased fuel consumption and CO2 emissions
    • Less wear and tear across fleets
    FLS PORTAL: SELF-SERVICE COST-OPTIMISED RESCHEDULING
    Increased added value with FLS PORTAL: Combining self-service scheduling with the intelligence of PowerOpt. Every appointment offered on the portal is already planned into a route at optimal cost. Once a timeslot is selected then FLS VISITOUR will make sure this is kept.

     
    Screenshot des FLS PORTALS für cleveres Field Service Management
     

    THE IDEAL CUSTOMER EXPERIENCE

    • Convenient online appointment booking 24/7 at any location via any online-enabled device.
    • Offer time slots of choice, optionally with direct cost indication.
    • Automatic email or SMS appointment reminder or late message prior to arrival of delivery or field service.
    • Time of arrival (ETA) and current vehicle position can be tracked permanently in the appointment portal.
     

    COST REDUCTION THROUGH OPTIMISED APPOINTMENT PROPOSALS

    • Reduced costs in the appointment booking process by saving resources.
    • FLS VISITOUR feeds FLS PORTAL with already cost-optimised appointment proposals.
    • No over-capacity due to real, real-time planning: Binding appointment bookings of the customer are planned in FLS VISITOUR in real time.
    • Cost savings of over 20% through permanent route optimisation in the background.
    WE ARE FLS - FAST LEAN SMART

    WE ACHIEVE HIGH RATINGS AND AWARDS


    9.6

    RESULTS IN 2022 CUSTOMER SATISFACTION SCORE

    Our customer community agrees that our software markedly increases resource and route planning efficiency. Having considered our products, account management, and ongoing customer service, our 2022 rating hit a highest-ever 9.6/10.

    Our many accolades include The Forum's 'Innovation award for Enterprise Planning', 'Technology Innovation of the Year' at the 2022 European Field Service Awards, and 'Technology Partner of the Year' at the 2023 Northern Housing Awards.

    WE'RE A PART OF THE SOLVARES GROUP


    1

    EUROPEAN RESOURCE OPTIMISATION SOFTWARE VENDOR

    SOLVARES GROUP, a high-performance SaaS solution provider, consists of five of the leading companies in their fields: FLS, impactit, Opheo, mobileX AG, and Städtler Logistik.

    The portfolio covers the optimisation of the entire value chain - from sales to field service and outbound logistics to service. The focus is always on intelligent resource optimisation through best-of-breed solutions that that give customers decisive competitive advantages.

    • A team of over 120 FSM experts and even larger consulting & development resource pool in the SOLVARES GROUP
    • 3,000 customers worldwide in field service, field sales and logistics
    • Holistic focus on a cloud solution with very high scalability and performance whilst handling complex scheduling requirements
    • We see a very high achievement of scheduling requirements and feel we can offer enhanced capability over and above those requirements that considers best practice and innovation

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    The FLS HQ Campus in Heikendorf

    MEET THE COMPANIES THAT TRUST FLS - FAST LEAN SMART

    FLS-CASE-STUDY

    FLS solutions are used by companies of every size, across all sectors. FLS software provides the ideal solution for sales or service operations, wherever field operatives must be coordinated. Each company has its own requirements and special features. FLS software solutions adapt to your requirements and evolving expectations.

    CUSTOMER VOICES
     

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