WHAT ARE THE OUTCOMES?
A Scheduling Test will illustrate (through data) the potential for reduced mileage, driving time, and fuel/vehicle savings over set periods. All calculations are presented back to make it easy for service teams to see and understand why the resulting routes have been created, with settings easily tweaked to promote confidence in the software.
Depending on these outcomes, it will present opportunities to adjust resource levels to
improve efficiency. An example might be to stop scheduling against fixed regions. Another might be to allow field employees to begin their optimised route from their home address.
Better utilisation highlighted by the tests might create additional appointment windows to reduce backlogs, such as bringing forward work to improve customer satisfaction. It may prove that planning teams lacked visibility or fought to override their current system because appointments were deemed too expensive to fulfil.
Ultimately, the outcome of a Scheduling Test will provder the data to make an informed decision. One that allows for a happier workforce with less unplanned overtime, and improved customer scores, all achieved through a realistic task balance and measured resources.