CASE STUDY / BES GROUP - INSPECTION & COMPLIANCE TESTING
BRITISH ENGINEERING SERVICES IMPROVES PRODUCTIVITY AND SERVICE WITH FLS VISITOUR SCHEDULING SOLUTION
BES Group (British Engineering Services) has cut down travel and admin time with the help of FLS - FAST LEAN SMART, enabling field engineers to be more productive by up to 15% each day.
The results:
- Achieved a 15% productivity increase
- Reduction in travel and admin time
- Improved customer service levels
- Support for company growth
How BES Group has achieved success:
The challenges:
- Scheduling 450 safety compliance engineers
- Consolidation of multiple inspections into visits
- Optimal appointment booking for inspection dates
- Integration with Microsoft Dynamics 365
"FLS have proven an outstanding partner since we began together in
2015.
The FLS VISITOUR advanced scheduling solution is at the heart of our business strategy for field engineering efficiency whilst delivering the best customer experience."
Paul Hirst · Managing Director Engineering Inspection
Award Winners: BES Group won The Forum 'Innovation Award for Enterprise Planning' at Customer Strategy & Planning 2019 – powered by FLS VISITOUR. They were also chosen from all other winners to be the recipient of the overall 'Innovation of the Year 2019 Award'.
British Engineering Services is the UK's biggest independent engineering inspection, testing and certification company and has a long history dating back to 1859. Customers include all kinds of businesses, from factories to nuclear power plants, from hospitals to schools. Until 2015 it was part of RSA, one of the world’s leading insurance groups and a FTSE 100 company, but is now established as a privately owned company. Today, British Engineering Services employs 450 highly trained and qualified engineer surveyors and consultant engineers who perform 2.8 million inspections per year.
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The results at a glance:
- Achieved a 15% productivity increase
- Reduction in travel and admin time
- Improved customer service levels
- Support for company growth
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Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
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