INDUSTRY: SAFETY AND TECHNICAL INSPECTION
EFFICIENCY AND BETTER SERVICE FOR ON-SITE SAFETY AUDITS AND TECHNICAL INSPECTIONS THROUGH OPTIMISED SCHEDULING AND ROUTE PLANNING
Cost-optimised rapid response capability in the event of machine failure
Ability to meet SLAs, KPIs, and high first-time fix rate
Customer-friendly control of planned and reactive visits
Digital documentation and audit trails
The tasks and skills in the field of safety testing and expert reporting for certification are diverse — from protecting life and health, to preventing costly damage to property or assessing damage that has occurred. Certain sectors cannot yet rely on the Internet of Things. The property sector for example, requires in-person viewings for real estate appraisals. The coordination of appointments is often a challenge, especially when your appraisers and experts must complete a unique mix of multi-skilled tasks in a short window. Customer expectations of service are increasing, and the associated cost pressures are rising.
Suitable software helps to digitise these processes and makes planning and order processing much more efficient. It reduces the workload in the back office through continuous, optimised dynamic scheduling. It also ensures real-time data exchange between head office and field staff. Thanks to optimised appointment and route planning, modern tools also ensure that you save miles, time and CO2.
"Through the digital transformation, we achieve faster response times, high customer satisfaction with simultaneous efficiency and complete transparency of all orders."Alexander Siegl, Application Developer at SCHORER+WOLF
FLS SOFTWARE FOR SAFETY AND TECHNICAL INSPECTION IN THE FIELDYour customer expects a comprehensive audit and professional advice. They have critical deadlines to meet and require absolute security after their visit and re-certification.
With FLS VISITOUR we have developed a solution for scheduling and field service management that companies supported in all tasks on site at the customer. The key to this is the unique PowerOpt algorithm. More than 10 years of development and research work on the logistical problems of deployment and tour planning have gone into PowerOpt.
Software solutions from FLS enable you to save costs in planning and order processing and offer your customers an optimised service. Your planning processes, routes and tours can be significantly improved thanks to our high-performance technology.
With solutions from FLS, you get automated appointment and route planning that supports you and your customers with lean processes and optimally plans and coordinates your orders and appointments.
Our software for your deployment and tour planning or your field service management plans the day in a matter of seconds. This gives your employees time for the essentials, such as escalation management.
You can plan service calls fully automatically according to the according to different types of operation and take into account the relevant relevant factors for each customer.
The system optimally assigns your technicians to jobs according to their skills and availability. This speeds up order processing and increases the success rate. Real-time material handling ensures that all parts needed for the job are available.
Optimised planning makes your processes more efficient, reduces time lost and miles driven. You optimally deploy your service technicians and create a more productive processing of orders.
SUCCESS STORIES FROM OUR CUSTOMERS IN THE COMPLIANCE, SAFETY, AND TECHNICAL INSPECTION SECTOR
Discover how you can advance your technical service with software solutions from FLS with case studies of our customers. Practical examples show the optimisation potential that lies in modern solutions and technology throughout the sector.
AND THERE'S MORE: MOBILE SUPPORT FOR YOUR TECHNICIANSWith clever field service management solutions for technical examiners, experts and appraisers
You can use the software FLS VISITOUR for route and tour planning with the mobile app FLS MOBILE. In this way, the tours for service technicians are optimally planned. All steps - from the dispatch of the technicians to the execution of the order on site - are regulated. On the go, the system then intuitively guides the employees through all points on their smartphone or tablet. This helps to avoid errors, ensures automated documentation and increases customer satisfaction, for example by achieving an increased first-time fix rate.
With FLS MOBILE, your technicians get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for technical service in plant and mechanical engineering and supports you every step of the way. Your technicians always have the service history and relevant forms at hand. They can create new work orders and directly record the customer signature after completing the order. Thanks to the mobile support, errors can be avoided and your technicians can do their work faster.
Part of high safety and quality standards are careful documentation of all processes in order to be able to trace the application and distribution channels in case of errors or damage. You must ensure that maintenance, repair and reconditioning is carried out regularly and by professionals. FLS understands the importance of being able to comply with your regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.