FLS PORTAL: SELF-SERVICE ONLINE SCHEDULING
WHEN YOU NEED MORE THAN AN APPOINTMENT PORTAL - YOU NEED DYNAMIC OPTIMISATION
FLS PORTAL combines self-service scheduling with the intelligence of FLS VISITOUR real-time route planning. Each appointment that you offer on the portal is already planned into a route at optimal costs and once a timeslot is selected then FLS VISITOUR will ensure this is kept. Your clients are automatically sent reminders and can amend their appointment up to your cut-off date. On the day, they can be notified of arrival, and track this on a map.
- Improved customer service and efficiency when making appointments
- Automatic customer notifications by SMS or e-mail
- Excellent customer experience with optimised costs
- 24/7 self-service instead of busy telephone lines1
- Optimised appointment planning with realistic time windows
BEST-OF-BREED TECHNOLOGY ON THE ROAD
FLS PORTAL benefits your customers:
- Convenient online appointment booking 24/71
- Offer time frames of your choice - optionally with cost details
- Automatic email and text messaging reminders for appointments and notification as arrival time nears
- Estimated time of arrival (ETA) and current vehicle position can be tracked live in the portal
FLS PORTAL makes the most of your resources:
- Reduced resource costs due to time saving booking appointments and no client calls asking for arrival time
- FLS VISITOUR feeds FLS PORTAL with suggested dates in a cost-optimised way
- Maximum capacity is available thanks to real-time planning and route optimisation as each appointment is booked
- Non-productive time is minimised or eliminated
- Average cost savings of over 20% thanks to continuous tour optimisation in the background
ONLINE APPOINTMENT BOOKING WITH FLS PORTAL
Portal of your design
Appointment portal embedded in your website and branded according to your design requirements.
Scheduling
Offers time frames of various lengths – optionally with cost details.
Details of Appointment
Additional information on the destination address specifies the estimate of the duration of the appointment. Information to the driver enables faster order processing on site.
Notifications
Client gets a binding confirmation in the browser or via text message/email.
Live tracking of the approach
Using GPS tracking, the customer can see how far away your employee is at the moment.
FLS VISITOUR
Real-time planning of the appointment selected by the client with the planning software FLS VISITOUR.
INDUSTRIES & BUSINESS CASES: EXCEED CUSTOMER EXPECTATIONS
FLS PORTAL is suitable for all industries and business cases where clients can independently arrange appointments for field service calls or the receipt of a delivery.
LEARN HOW OUR PARTNERSHIPS WITH OUR CLIENTS BECAME SUCCESS STORIES
"The number of customer calls around the appointment setting process was significantly reduced and customer satisfaction and first-time-fix rates significantly increased, all while maintaining end-to-end digital, fully automated and transparent processes."
Thomas Eller · Maintenance Manager
"A more dynamic tool, one that continuously optimises, looking at every appointment and every field worker collectively. HomeServe is getting to its customers 25% faster than before."
Richard Wilson · IT Director
DEMO
DISCOVER THE FULL POTENTIAL OF DYNAMIC SOFTWARE FOR YOUR BUSINESS
Arrange an appointment to get to know our software - as a demo version or, if you wish, with your data.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.
Experience the unsurpassed performance of our PowerOpt algorithm live. We will show you how to optimise your field force and services, and realise cost savings of up to 50% in a short time.