CASE STUDY / VALUE AG - SAFETY AND TECHNICAL INSPECTION
REAL ESTATE VALUATION
WITH SMART TECHNOLOGY SUPPORT
Under the motto 'the real estate experts', Value AG encompasses the entire value-added chain of expert surveying services when it comes to inspecting, evaluating and documenting real estate – from vacation rentals to specialist clinics. Smart technologies and decades of expertise are the key elements of the company's practiced philosophy. Value AG has over 100 experts and surveyors who carry out exterior and interior property inspections.
The results:
- Cost reduction through optimised route planning: mileage savings of up to 25 % (15 % on average)
- Reduced workload for office staff thanks to fully-automated scheduling and embedded route planning
- Precise planning and optimum punctuality management through the use of FLS Speed Profiles
- Improved customer service through valid statements based on real-time data
How Value AG has achieved success:
The challenges:
- Introduction of software-based intelligent route scheduling for a growing number of surveyors and experts
- Transparency for a complex call portfolio of varying contract work (such as property inspections, floor space measurements, etc.)
- Increase in process efficiency: Consolidation and automation of planning processes
As the largest bank-independent full-service provider, Value AG offers property valuations in all asset classes - from condominiums to complex portfolios.
The Challenge: Value AG has over 100 experts and surveyors working throughout Germany, who carry out exterior and interior inspections on tours. Inspections take between 7 minutes and 8 hours, depending on the complexity of the assignment. As an innovative player in the property valuation market, Value AG focuses on digital efficiency, innovative processes and customer orientation. This was also the objective of the collaboration with FLS, which, based on intelligent, holistic tour planning, aims to fully automate internal processes in order to realise the best possible customer experience.
The Challenge: Value AG has over 100 experts and surveyors working throughout Germany, who carry out exterior and interior inspections on tours. Inspections take between 7 minutes and 8 hours, depending on the complexity of the assignment. As an innovative player in the property valuation market, Value AG focuses on digital efficiency, innovative processes and customer orientation. This was also the objective of the collaboration with FLS, which, based on intelligent, holistic tour planning, aims to fully automate internal processes in order to realise the best possible customer experience.
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The results at a glance:
- Cost reduction through optimised route planning: mileage savings of up to 25 % (15 % on average)
- More efficient processes and optimised interaction between office and field staff
- Improved customer service through valid statements based on real-time data
- End-to-end digital process and data exchange: CRM - FLS VISITOUR - FLS MOBILE
More information:
www.value.ag
www.value.ag
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Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
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