CASE STUDY / VALUE AG
VALUE AG – REAL ESTATE VALUATION WITH SMART TECHNOLOGY SUPPORT
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Requirements:
- Introduction of software-based intelligent route scheduling for a growing number of surveyors and experts
- Transparency for a complex call portfolio of varying contract work (such as real estate inspections, floor space measurements, etc.)
- Increase in process efficiency: Consolidation and automation of internal (planning) processes
- Reducing the workload for office staff thanks to fully-automated scheduling and intelligent route scheduling
- Precise planning and optimum punctuality management through the use of FLS Speed Profiles
- High customer and employee satisfaction
- Less mileage and shorter waiting times
Meet the organisation:
value.ag
Under the motto ‘the real estate experts’, Value AG encompasses the entire value-added chain of expert surveying services when it comes to inspecting, evaluating and documenting real estate – from vacation rentals to specialist clinics. Smart technologies and decades of expertise are the key elements of the company’s practiced philosophy. As the largest bank-independent full-service provider, Value AG offers valuation of real estate in all asset classes – from freehold apartments to complex portfolios.
THE CHALLENGE
Value AG has more than 100 experts and surveyors working throughout Germany who carry out indoor and outdoor inspections on scheduled routes. Depending on the complexity of the call, inspections can last anything from 7 minutes to 8 hours. As an innovative player in the real estate valuation market, Value AG focuses on digital efficiency, innovative processes and customer orientation. This was also the main objective of the company’s cooperation with FLS, who, based on intelligent, holistic route scheduling, aims to fully automate internal processes in order to provide the best possible customer experience.
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