CASE STUDY / SCHORER + WOLF - SAFETY AND TECHNICAL INSPECTION
SCHORER + WOLF UTILISES FLS REAL-TIME TECHNOLOGY TO GUARANTEE SAFETY
Under the motto 'we ensure your safety', SCHORER+WOLF has made a name for itself as a leading team of technical inspection and safety experts. SCHORER+WOLF are active in three specialist areas throughout Germany: Evaluations (damage assessments), testing (GTÜ partner) and safety. The service portfolio is extremely diversified and specialised. SCHORER+WOLF has positioned itself as a full-service provider, thereby offering its customers the best possible service in all aspects of damage management, testing and safety.
The results:
The results:
- Efficient, transparent and end-to-end digital processes and optimised interaction between office and field staff through real-time data exchange
- Precise planning and punctuality with reduction in miles driven
- Efficient deployment of staff based on their capacities and skills
- Scalability: Optimised workload and increased efficiency of both office and field employees to cope with greater customer volumes and continued organisational growth
How SCHORER + WOLF has achieved success:
The challenges:
- Introduction of a software-based intelligent route scheduling solution as well as a mobile solution for experts out in the field
- Digital and transparent processes throughout to support a complex range of field visits with various skill requirements
- Reduced the workload for office staff thanks to fully automatic and intelligent route scheduling
- Integration of field representatives in real time
Kick-off for the introduction of FLS software at SCHORER+WOLF took place at the start of 2020. Just six weeks later, the team of inspectors and safety experts were using FLS VISITOUR and FLS MOBILE as part of their daily operations. Six weeks – during which daily and business life was turned upside down by the COVID-19 outbreak. Through more effective and efficient processes, SCHORER+WOLF was able to maintain its daily operations and use the ‘crisis period’ to further optimise its processes based on FLS software technology, thus moving forward the digital transformation of its business and making itself fit for the future.
THE CHALLENGE
SCHORER+WOLF faced the challenge of digitalising its processes efficiently and purposefully while sustaining growth in a highly competitive market. In addition to reducing the workload for office staff through optimised, fully automatic scheduling and route optimisation, the real-time integration of field staff was also required at the same time.Dieser Text ist eine Weiterführung des vorher beschriebenen Textes und hat keinerlei inhaltliche Bedeutung. Er soll lediglich verdeutlichen, das es weitere interessante, nützliche Inhalte gibt, die nur darauf warten entdeckt zu werden. Bitte laden Sie sich durch Verwendung des Kontaktformulars das komplette Dokument herunter – kostenfrei & undverbindlich …
The results at a glance:
- Efficient, transparent and digital processes throughout and optimised interaction between office and field staff resulting from real-time data exchange
- Precise planning and punctuality with reduction in miles driven
- Improved level of customer satisfaction
- Efficient utilisation of staff based on their capacity and ability (skills)
- Scalability: Optimised workload and increased efficiency of both office and field employees to cope with greater customer volumes and continued organisational growth
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Author
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
JEREMY SQUIRE
UK Managing Director
Call +44 1183 800189
Send email ›
Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe's most recognised and regarded voices in field service technology.
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