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F ield service scheduling and route planning specialist FLS – FAST LEAN SMART is delighted to announce Home Repair Network Limited (HRNL), a leading provider of survey, building repair and glazing services for UK property insurance claims, has selected FLS VISITOUR to help drive its next stage of growth.

The Managing Director of HRNL, Ian Hogarth, was FLS VISITOUR's very first UK customer in 2013 and he is now investing in the same technology for his own company. Ian Hogarth said, "I already know what FLS VISITOUR can achieve and now is the time to take advantage of real-time management for HRNL to enhance our appointment scheduling and route optimisation. Both the technology and people at FLS are outstanding and will ensure that this a success for HRNL, our Clients and their customers."

HRNL receives property damage claims from UK insurance companies and other claims handling businesses and manages a network of approved local surveyors and building repair contractors to survey, price and complete the work. FLS VISITOUR will enhance HRNL's service by enabling insurers to book appointments at first notification of loss, replace manual planning processes with automation, improving in-day productivity for its network of field-based professionals, and overall shorten the time to resolve claims.

Revolutionising Homeowner Damage Claims and Field Service Response Times
HRNL has built a reputation for 'hassle free' services for the UK property damage industry. Key to this is managing the relationship between the insurance companies, homeowners, and repair contractors following property damage claims.

Insurers require precise and efficient resource management to meet customer expectations, control costs, and monitor claims processing metrics. Seasonal peaks and damage events such as windstorms and extreme weather can drive sudden surges in the demand for skills, necessitating agility in field force scheduling to make the best of the skilled resources available.

FLS VISITOUR has proven transformational for repairs operators and the insurance industry. By capturing the availability and existing work schedules of tradespeople, the system can plan appointments reliably and optimise schedules for the best routing. The platform removes operational inefficiencies, reduces travel times and fuel usage.

Ian Hogarth, Managing Director of Home Repair Network Limited (HRNL) said, "HRNL is committed to building, adopting and partnering with innovative technologies that elevate customer satisfaction while improving operational efficiency. FLS VISITOUR is proven to me for scheduling insurance surveys and repairs, particularly during a surge event, and reacts instantly to schedule appointments with algorithm-powered accuracy and predictive travel speeds. This is advantageous to us, the insurer, the homeowner, and to the approved tradesperson who will spend less time driving, perhaps even enabling an extra job in their day."