BLOG / COMPANY · NEWS / IT BUSINESS AWARD

F LS – FAST LEAN SMART, Europe's leading developer of AI-powered, sustainable and innovative scheduling and route planning solutions, has won the IT Business Award at the Digital Future Congress. The prize, awarded by the Federal Association of Medium-Sized Enterprises in Germany (BVMID) honours special achievements and innovative concepts for digitalisation in companies.

The jury was particularly impressed by FLS' contribution to the sustainability and innovative capacity of companies. Intelligent route planning and optimisation makes field service management significantly more efficient and productive and enables service operators to create new opportunities for service provision. FLS solutions also contribute to an excellent digital customer journey.

UNIQUE POWEROPT ALGORITHM THE KEY TO SUCCESS

The guiding principle of FLS' award entry was:

"More orders, fewer kilometres - more efficiency, sustainability and productivity in service and field service with intelligent route planning"

FLS solutions are built on the unique algorithm PowerOpt. This optimises appointment scheduling and embedded route planning for service technicians, installers, surveyors, inspectors, and many other field operatives. Within seconds, it designs efficient cost-optimised deployment planning, dispatching, and dynamic routes in real time, with ongoing in-day optimisation. Results include greater productivity, balanced workloads, and higher customer scores.

ENABLING EFFICIENT FIELD SERVICE MANAGEMENT

The PowerOpt algorithm is the basis of the FLS VISITOUR software solution. The tool supports dispatchers and office staff with automated planning of field service operations. The FLS MOBILE app accompanies field operatives with a live connection and ensures call management, route optimisation and knowledge transfer in a single app.

Accelerating and optimising field service management removes cost and time pressures across all employees and ensures happier customers. Valuable outcomes with FLS solutions include: Completing more orders per day with a reduced mileage and travel time. Planning with accuracy and transparency, providing a higher level of service whilst achieving an improved use of resources, and a reduction in CO2 emissions.