• +44 1183 800189
  • info@fastleansmart.com
    FLS-FASTLEANSMART-LOGO-216-x-84FLS-FASTLEANSMART-signet-90-x-36FLS-FASTLEANSMART-signet-90-x-36FLS-FASTLEANSMART-signet-90-x-36
    MENUMENU
    • PRODUCTS
          • PRODUCTS



          • FLS VISITOUR
          • FLS PORTAL
          • FLS MOBILE
          • DISPATCH NOW
          • TECHNOLOGIES



          • PowerOpt
          • Artificial Intelligence
          • BPMN
          • Integration
          • APPLICATIONS



          • FSM
          • Scheduling
          • Route Planning
          • Mobile Workforce
          • Mobile Solutions
          • Deliveries
    • ABOUT FLS
          • ABOUT FLS



          • Company
          • Careers
          • Offices
          • Blog
          • Why FLS?
          • FAQ
          • CUSTOMERS



          • Customers
          • Industries
          • Case Studies
          • Customer Voices
          • PARTNER



          • Partner Programme
          • Find a Partner
    • CONTACT
          • HOW TO REACH US





            Phone: +44 1183 800189


            Email: info@fastleansmart.com


          • FLS-UK-Book-Demo-banner
    • DE
    • EN
    • NL
    CONTACT
    ✕
    Technician with Laptop, servitization

    Technician with Laptop, servitization

    BLOG / SOLUTIONS · SERVICEMAX

    FLS: THE SERVICEMAX ALTERNATIVE FOR FIELD SERVICE MANAGEMENT

    Share post
    4 min. reading time

      05 January 2023  ·     James Alex Waldron
    S erviceMax is one of the major providers of solutions for field service management. But it is worth taking a closer look to see whether the software really meets your requirements. Especially with critical embedded route planning and route optimisation, there is a suitable alternative to ServiceMax.

    The software market for Field Service Management can be large and confusing, with numerous competitors and increasingly specialist solutions. ServiceMax is one of the major providers and has grown rapidly since its foundation in 2009.

    IS NOW THE TIME TO CONSIDER A SERVICEMAX ALTERNATIVE?

    In January 2023 global technology solutions provider PTC acquired ServiceMax. What consequences this will have for the company and its FSM products are unknown. But it can be assumed that the ServiceMax solutions will be more strongly integrated into the PTC architecture in the future. To what extent this could affect the independent use of ServiceMax also remains to be seen.

    Read more: Salesforce absorbs ClickSoftware - what now?

    THE 'ORIGINAL' ALTERNATIVES TO SERVICEMAX

    If you search for "alternatives to ServiceMax", you often get competitors of the same size: Microsoft, Oracle, Salesforce or SAP, to name but a few. They all offer a field service solution. However, this is rarely at the centre of their broad portfolio.

    It may therefore be that you can only acquire the functionalities for your field service in combination with other modules from the provider. An advantage if you need other functions in addition to an FSM system (for example a CRM), a disadvantage if your project is limited and you are really only looking for a powerful, specialised FSM algorithm software solution.

    Read more: Putting FLS VISITOUR to the test: How to determine authentic field service optimisation

    FIELD SERVICE MANAGEMENT DEVELOPER

    All in all, like FLS - FAST LEAN SMART, ServiceMax offers a product range that is used worldwide. But as a company, FLS is based around an algorithm 30 years in the making. You don't have to look far to find a solution for field service management that handles complex, dynamic cost-optimised calculations with outcomes unique to your organisation. This is magnified with questions of data porting, where your cloud and failover are based, plus access to live features such as traffic and weather data.

    A software provider that has matured longer than any US player is no less innovative. This equates to a corresponding product depth and many years of knowledge and experience in your industry and your market.

    Read more: FLS is Microsoft's partner for Dynamics 365 and extends beyond the limitations of Microsoft Resource Scheduling Optimization (RSO).

    HOW TO FIND YOUR PERFECT FIELD SERVICE SOLUTION

    In the first step, consider exactly which functions your field service solution should fulfil. Once you have made a preliminary selection of potential providers, the second step is to check to what extent the provider fits your needs, and discuss ideas that might not have been on your radar.

    Here are some key questions to ask when selecting field service management software:

    1. Functions:
    • Do you need an asset-centred solution (focus on the systems and machines in your care) or a resource-centred one (focus on the scheduling of your orders, employees and vehicles)?
    • Is your order processing steady/static and easy to plan or dynamic, with many (short-term) changes?
    • Is it perhaps even so dynamic that you need ongoing adaptation in real time?

    2. Provider:
    • Does the software provider only deliver a standard package or do they work with you to develop a precise profile of requirements and the configuration of the software that fits your goals?
    • Does it offer intensive support during the project phase and does it also provide good support after the implementation has been completed?
    • Do they know your industry and comparable companies?

    START NOW

    Field Service Control for
    an Excellent Customer Experience

    DOWNLOAD

    FLS-WEB-E-Book-Außendienst

    THE ALTERNATIVE TO SERVICEMAX: FLS VISITOUR

    ServiceMax offers various products and an end-to-end suite for field service management. The company relies entirely on cloud-based software. The products are closely linked to Salesforce, as they are based on the CRM provider's platform. So for those who already use the Salesforce platform, the use of ServiceMax is certainly obvious. For all other system environments, especially in companies around Europe, it may be worth looking for ServiceMax alternatives.

    Especially if you are looking for a resource-oriented field service solution - focusing on the optimal scheduling of your orders, employees and vehicles - you will find it here. As a pioneer in the field of field service planning, FLS exists to develop intelligent algorithms and appropriate solutions for field services.

    FLS VISITOUR is the leading solution for today's field service management. Thanks to the unique PowerOpt algorithm, the system considers and ensures optimal scheduling and tour planning in the field at all times - in real time, i.e. in-day, within seconds if something changes.

    FLS VS. SERVICEMAX

    The focus is always on intelligent and fast deployment and tour planning. Supplemented by the native FLS MOBILE app for field service and FLS PORTAL, the customer portal for booking desired appointments, FLS enables you to achieve holistic field service management and a new quality of service at lower costs.


    SERVICEMAX AND FLS IN COMPARISON:



    SERVICEMAX FLS – FAST LEAN SMART
    Software categories Field Service Management; Enterprise Asset Management Field service management; Scheduling and tour planning software
    Software and pricing model Cloud (SaaS) Cloud (SaaS) or On-Premise (License)
    Integration outside of CRM Salesforce and ERP workflow focus Agnostic and Field Service workflow focus
    BPMN Requirement for Professional Services Editable workflow processes
    Availability Worldwide Worldwide
    Typical customers Alcon, Bayer, GE Power, Kodak, Philips, Pitney Bowes, Sony, Swisslog, Tecpetrol Allianz, Amey, British Engineering Services, HomeServe, Jungheinrich, Minimax, Rewe Digital, Vonovia, Your Housing Group
    Founding 2009 1992
    Headquarters Pleasanton / USA Heikendorf / Germany
    Notes Closely linked to the Salesforce architecture; in future part of PTC Founding member of the Solvares Group



    START YOUR JOURNEY WITH
    FLS VISITOUR

    FLS VISITOUR works to control and optimise field service operations. Real-time route planning helps technical service teams, surveyors, and experts to optimally plan and coordinate appointments with resources.

    To gain an understanding of FLS’ ServiceMax alternative and how to keep your current ERP & CRM, book a short demo or contact us at info@fastleansmart.com.



    FLS VISITOUR
    in depth



    GO  ›


    Case Studies
    and Success Stories



    GO  ›


    Technologies
    and Integration



    GO  ›

    ‹  Back to overview
    FLS Author James Waldron

    Author
    JAMES ALEX WALDRON
    UK Marketing Manager

    +44(0) 1183 800189
    Send Email  ›

    OTHERS


    • Lone worker field service management
      16. May 2023

      FIELD SERVICE: IS YOUR LONE WORKER MANAGEMENT MISSING SAFE PARKING?


      READ MORE
    • dusk-mobile-IOT-scheduling
      10. May 2023

      DYNAMIC FIELD SERVICE SCHEDULING AND IOT: VISIBILITY AND AUTOMATION


      READ MORE
    • Northern housing awards
      5. May 2023

      FLS WINS TECHNOLOGY PARTNER OF THE YEAR AT THE NORTHERN HOUSING AWARDS


      READ MORE

      Start  ›  FLS: THE SERVICEMAX ALTERNATIVE FOR FIELD SERVICE MANAGEMENT

    PRODUCTS

    FLS VISITOUR

    FLS PORTAL

    FLS MOBILE

    DISPATCH NOW


    Why FLS?

    TECHNOLOGIES

    PowerOpt

    Artificial Intelligence

    BPMN

    Integration


    PowerOpt – live?

    TRY NOW  ›

    APPLICATION

    Field Service Management

    Scheduling

    Route Planning

    Mobile Workforce Management

    Mobile Solutions

    Delivery

    Simulation

    CUSTOMERS

    Customer Voices

    Case Studies

    Industries


    SERVICES

    Consulting

    Project

    Customer Service

    COMPANY

    Careers

    Locations

    FAQ

    Code of Conduct


    NEWS

    Blog

    Articles and E-Books

    Events

    Newsletter

    PARTNER

    Overview

    Partner Pathway


    Follow us

    FLS-social-media-icon-linkedIn    FLS-social-media-icon-facebook    FLS-social-media-icon-youtube



    Security and quality meeting the highest standards. Our locations in Germany, the UK and the Netherlands are ISO certified in information security management (ISO 27001). In addition, our locations in Germany and the UK are ISO certified in quality management (ISO 9001) and environmental management (ISO 14001). Learn more ›

    © FLS – FASTLEANSMART   ·   Privacy Policy   ·   GTC  ·   Imprint
      CONTACT
      EN
      • DE
      • EN
      • NL
      • +44 1183 800189
      • info@fastleansmart.com