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FLS MANAGEMENT INSIGHTS: DATA ANALYSIS AND REPORTING TOOLS FOR FIELD SERVICE

3 min. reading time

11. June 2024

Jeremy Squire

S uccessful field service management is built on decisions made with accurate, real-time data. Replacing intuition and guesswork with comprehensive data analysis increases your organisational advantages: Better customer insights, enhanced strategic planning, and cost savings for efficiency and productivity gains.

FLS MANAGEMENT INSIGHTS offers field service companies in-depth analysis, convenient reporting functions and important key performance indicator (KPIs) tools to continuously improve their operations.

With FLS MANAGEMENT INSIGHTS, companies gain access to the valuable factual data found within FLS VISITOUR that allows them to further analyse, understand, and optimise their processes. Dashboards, KPIs and reports transform raw data into meaningful and useful information as the basis for strategic decisions, such as insights that support growth and expansion strategies.

INFORMED DECISION-MAKING USING YOUR OWN DATA

Our out-of-the-box BI application provides ready-made reports and dashboards with which field service managers can keep an eye on their KPIs at all times. Alerting & automatic report distribution allows developments and fluctuations in performance to be identified at an early stage, providing new levels of transparency.

Plan vs. actual comparisons and historical trends can be analysed. For example, utilisation, availability, degree of SLA fulfilment, trips per customer, and the average order duration can be evaluated. The data can also be filtered according to criteria such as regions or order types. This opens up new opportunities to further increase efficiency and customer satisfaction while reducing costs and environmental impact.

DEEPER DIVES: EXTRACT YOUR DATA FOR IMPROVED MANAGEMENT

Raise a holistic evaluation of your business with data sourced directly from FLS VISITOUR. Two data schemas, raw data & data prepared for reporting into your own BI applications (e.g. Power BI, Tableau, QlikView/-Sense). The star schema data model can help you to identify correlations and patterns that might not be visible when data is siloed.

KEY FEATURES OF FLS MANAGEMENT INSIGHTS

Quick and easy analyses thanks to pre-calculated KPIs
Deep insights: Gain valuable insights from your data to make better decisions and optimise your services
Optimisation of field service: Use the key figures obtained to increase the efficiency and effectiveness of your field service employees
Improved customer satisfaction: By optimising your service processes, you can significantly increase the satisfaction of your customers
Extract to your own Data Platform / Data Warehouse
Easy access to data by using standard connectors that are already included in every application

REALISE A COMPETITVE ADVANTAGE WITH FIELD SERVICE ANALYTICS

To gain an understanding of tools to optimise the field experience for your workforce and customers book a short discussion or contact us at info@fastleansmart.com.

Read more:
Maximise First-Time Fix rates with Business Intelligence data
Predictive Analytics: Creating efficiency for Field Service operators
What is Predictive Analytics in Field Service Management software?
Why smart Field Service Automation needs smart data

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Author
JEREMY SQUIRE
UK Managing Director

+44 1183 800189
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Jeremy Squire is a business leader and solutions consultant with over 20 years experience in field service scheduling and route optimisation software solutions. He is one of Europe’s most recognised and regarded voices in field service technology.

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3. January 2024