INDUSTRY: MEDICAL DEVICES & HEALTHCARE TECHNOLOGY
INCREASE EFFICIENCY WITH ROUTE AND SCHEDULE OPTIMISATION TOOLS FOR FIELD SERVICE TECHNICIANS
The advantages of field service management software for the Medical Devices & Healthcare Technology industry:
Speed: Immediate response to damage or fault reports for reliable customer service
Documentation: Controlled handling of files and documents for efficient, paperless order processing
Data security: Secure handling to recognised specifications such as ISO, data laws and compliance
Cost and time savings: Through optimised deployment planning, disposition and order control
Medical Device and Equipment Servicing
Just-in-time solutions for field engineers responding to damage or fault reports.
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HEALTHCARE / MEDICAL TECHNOLOGY
Bringing together a wide range of companies, organisations and institutions whose mission is to alleviate diagnosis, prevention, monitoring, and treatment of disease.
The healthcare and medical technology sector includes regulated assets such as appliances, loaned supplies to outpatients, and highly-calibrated machinery found in clinical settings and hospitals. Associated all-round service is offered by skilled field technicians to suppliers, distributors, and end-users. Medical equipment (e.g. respiratory equipment or dialysis instruments), laboratories with a wide range of analysis focuses, and experts for health assessments are represented in this market.
Overall, supportive devices for the healthcare, homecare, and medical technology sector continues to gain importance through demographic shifts.
Bringing together a wide range of companies, organisations and institutions whose mission is to alleviate diagnosis, prevention, monitoring, and treatment of disease.
The healthcare and medical technology sector includes regulated assets such as appliances, loaned supplies to outpatients, and highly-calibrated machinery found in clinical settings and hospitals. Associated all-round service is offered by skilled field technicians to suppliers, distributors, and end-users. Medical equipment (e.g. respiratory equipment or dialysis instruments), laboratories with a wide range of analysis focuses, and experts for health assessments are represented in this market.
Overall, supportive devices for the healthcare, homecare, and medical technology sector continues to gain importance through demographic shifts.
"Posturite have been using FLS VISITOUR integrated with Dynamics 365 Field Service for appointment scheduling of our field staff for five years.
The solution works well to ensure the efficiency of our team and we have been very happy with the ongoing service received from FLS."
Chris Jones, Managing DirectorFLS SOFTWARE FOR SCHEDULING FIELD TECHNICIANS IN THE MEDICAL DEVICES & HEALTHCARE TECHNOLOGY INDUSTRY
Whether opticians, laboratories, pharmacies, dentists, or clinics, logistical processes in the healthcare sector are subject to particularly high requirements in terms of flexibility, speed, and security.
FLS VISITOUR is a solution developed for field service logistics and offers the potential for cost savings and increased efficiency. When a patient needs results, or a wheelchair delivered to their home, it must happen as quickly as possible. This results in high demands on dynamic planning and an integration with other logistical processes, such as compliance testing and warehousing.
FLS software solutions make a significant contribution to your planning and dispatch processes. Through real-time scheduling, automated route planning and route optimisation, considerable increases in efficiency are realised. Your mobile workforce will travel less, use less fuel, generate less CO2, and complete more orders in-shift.
Internationally-known providers in the healthcare and medical technology sector, including Liftstar, ResMed and Strehlow, rely on FLS.
ADVANTAGES:
Just-In-Time Processes
Patients and clinicans cannot and should not wait. With FLS software for route planning and field service management, you will achieve speed and agility in the healthcare and medical technology sector.
Patients and clinicans cannot and should not wait. With FLS software for route planning and field service management, you will achieve speed and agility in the healthcare and medical technology sector.
Optimised appointment windows according to order type
The transport of medical equipment, samples, and examination results requires precise and timely scheduling and route planning. FLS VISITOUR maps all requirements and consider these in scheduling outcomes. Self-service booking and rebooking tools reduce 'no-access' visits.
The transport of medical equipment, samples, and examination results requires precise and timely scheduling and route planning. FLS VISITOUR maps all requirements and consider these in scheduling outcomes. Self-service booking and rebooking tools reduce 'no-access' visits.
High First-Time-Fix Rate
By optimally assigning field technicians based on their skills, training, and availability, order and travel times are reduced. Real-time material handling ensures that all parts needed for the job are available based on job management data. This minimises repeated and unnecessary customer visits.
By optimally assigning field technicians based on their skills, training, and availability, order and travel times are reduced. Real-time material handling ensures that all parts needed for the job are available based on job management data. This minimises repeated and unnecessary customer visits.
Cost reduction
Forecasting in this sector can be difficult. You'll make future decisions on the basis of real-time data and analyses. Optimally deploying your service technicians and creat a more efficient and productive workflows.
Forecasting in this sector can be difficult. You'll make future decisions on the basis of real-time data and analyses. Optimally deploying your service technicians and creat a more efficient and productive workflows.
SUCCESS STORIES FROM THE MEDICAL DEVICES & HEALTHCARE TECHNOLOGY SECTOR
Discover how you can advance your technical service with software solutions from FLS through the case studies of our customers. Practical examples show the potential for optimisation that lies in modern solutions for the medical industry.
FLS CUSTOMERS IN THE REGULATED HEALTH APPLIANCES SECTOR:
MINIMISE RISK. OPTIMISE PROCESSES.
With clever field service management software for the healthcare & medical technology sector.All process steps are mapped for mobile.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers and distributors. In combination with the FLS software for scheduling and route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
All process steps - from sending a qualified technician to performing the prescribed tasks on site - all are regulated for medical device manufacturers and distributors. In combination with the FLS software for scheduling and route planning FLS VISITOUR and the mobile app FLS MOBILE, shift tours are optimally planned for the service technician or field service and is intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases customer satisfaction through a higher first-time-fix rate.
The optimisation companion for the healthcare & medical technology industry.
With FLS MOBILE, your technicians and field staff get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for the healthcare or medical technology industry and supports them at every step of the process. For example, technicians or field service have a service history, relevant forms, the creation of new work orders and access to capture the customer's signature after the job is completed. Your field service or technician gets the job done more quickly, errors are avoided and trip times are significantly reduced through optimised routes.
With FLS MOBILE, your technicians and field staff get exactly the information they need to deliver ideal service and increase customer satisfaction. Our mobile field service management application is tailor-made for the healthcare or medical technology industry and supports them at every step of the process. For example, technicians or field service have a service history, relevant forms, the creation of new work orders and access to capture the customer's signature after the job is completed. Your field service or technician gets the job done more quickly, errors are avoided and trip times are significantly reduced through optimised routes.
Compliance with regulations in the healthcare and medical technology sectors.
The high safety standard of medical devices includes the careful documentation of all processes in order to trace distribution channels in the event of errors or damage. Operators of medical devices must ensure that maintenance, repair and hygienic reprocessing is carried out regularly and by professionals. FLS knows how important it is to comply with such regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
The high safety standard of medical devices includes the careful documentation of all processes in order to trace distribution channels in the event of errors or damage. Operators of medical devices must ensure that maintenance, repair and hygienic reprocessing is carried out regularly and by professionals. FLS knows how important it is to comply with such regulations and processes and supports you with specially developed features such as quality metrics, photos, signatures and detailed monitoring and analysis.
With checklists, job overviews and signature captures, your service technician gets a mobile companion that takes pressure off and increases efficiency.
Mobile Field Service Management solutions help field staff to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the Healthcare industry. We'll show you how, just contact us using the form.
Alternatively email lee.hawkes@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your Job Management, CRM & ERP:
Integration and BPMN ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›