INDUSTRY: PHARMACEUTICAL DELIVERY AND HOME CARE CLINICIAN SERVICES
DYNAMIC SCHEDULING AND ROUTE OPTIMISATION FOR COMMUNITY HEALTHCARE
The best-of-breed upgrade for your field force.
Streamline your outpatient healthcare operations with the best-of-breed upgrade for mobile workforces. Efficient cost-optimised scheduling and accurate route planning for pharmaceutical delivery and home care clinician services.The advantages of professional software for Pharmaceutical Delivery and Home Care Clinician Services:
Optimised workforce schedules and efficient route planning
Outpatient-friendly appointments that reduce delays that minimise missed deliveries and 'no-access' home visits
Cost-optimised workforce capacity management and rapid response capability
Overall lower operating costs, with less time, travel, and fuel expenditure
CHALLENGES FOR ROUTE OPTIMISATION IN OUTPATIENT HEALTHCARE
Community health services are under pressure to provide the best possible care while keeping costs down. Ensuring timely care for patients is becoming increasingly difficult with the increasing shortage of skilled workers.
Factors such as emergency call outs remain. Demand for services can rarely be forecast, and the scaling of resources within a location can be rendered unnecessary, within weeks. It is all the more important to use your existing skilled employees and vehicles as efficiently as possible.
Community health services are under pressure to provide the best possible care while keeping costs down. Ensuring timely care for patients is becoming increasingly difficult with the increasing shortage of skilled workers.
Factors such as emergency call outs remain. Demand for services can rarely be forecast, and the scaling of resources within a location can be rendered unnecessary, within weeks. It is all the more important to use your existing skilled employees and vehicles as efficiently as possible.
- Cost inflation
Fuel, materials, spare parts, and wages - Employee retention
Field service workload, recognition of skills, and cost of living support - Speed and productivity
Respect time spent with patients whilst clearing wait lists
- Regulated inspection and compliance
Meeting deadlines whilst maintaining overall quality - Legislation
Requirements to track and manage outcomes against contracts - Service scores
The live self-service appointment tools that patients expect
Whether you're scheduling deliveries of medicine, offering an appointment for a home visit, or rebooking a clinician for a specific care window: successful management of these challenges is directly linked to the optimisation of your field service resources.
ROUTE PLAN PHARMACEUTICAL DELIVERIES
DYNAMIC ROUTE PLANNING TO OPTIMISE PHARMACEUTICAL DELIVERIES
Requirements placed on home delivery logisitcs have risen sharply. It is no longer the business that picks the date but the patient who chooses the delivery window in line with their treatment plan.
Meet this challenge with FLS VISITOUR and benefit from a solution that supports reliable fulfilment through seamless integration into your existing technology. FLS VISITOUR is a developed solution that determines the best route planning outcomes, taking all factors into account, much faster and more accurately than other schedulers. Intelligent scheduling produces precise, error-free planning and at the same time offers cost savings and increased efficiency.
FLS VISITOUR is particularly successful when there are sudden changes during the course of the day. The software is unbeatable when it comes to immediately re-optimising in-shift. With the help of our real-time resource scheduling, automated route planning, and connected app, well-known community health service providers control and optimise their field service management processes.
Meet this challenge with FLS VISITOUR and benefit from a solution that supports reliable fulfilment through seamless integration into your existing technology. FLS VISITOUR is a developed solution that determines the best route planning outcomes, taking all factors into account, much faster and more accurately than other schedulers. Intelligent scheduling produces precise, error-free planning and at the same time offers cost savings and increased efficiency.
FLS VISITOUR is particularly successful when there are sudden changes during the course of the day. The software is unbeatable when it comes to immediately re-optimising in-shift. With the help of our real-time resource scheduling, automated route planning, and connected app, well-known community health service providers control and optimise their field service management processes.
OPTIMISED ROUTE PLANNING
Your dispatch must react to staff absences, cancelled customer appointments and emergency deployments. Our solution therefore not only creates the optimal route planning in advance. At the same time, it continuously optimises the routes as soon as a need for change arises.Offer home patients an optimised experience and save costs in order processing, with reduced driving, idle times, fuel use, and CO2 emissions.
- Self-Service Customer Portal: Integrated, cost-optimised real-time delivery proposals
- Optimised Re-Booking: Offer reliable options in real-time when plans change
- Driver Mobile App: Integrated with extensive functions for route planning, delivery, advice/status, returns, reporting
- Paperless App Functions: Notes, warnings, sign-on glass, photo proof
- Traffic Data: Road-specific time-of-day speed profiles produce intelligent tour plans
- Realistic Appointment Windows: Plan for time to share instruction with patients or care givers
- Transparent KPIs: Continuous transparency, e.g. drops per shift, service times, punctuality rate
SCHEDULE HOME CARE CLINICIANS
DYNAMIC FIELD SCHEDULING TO OPTIMISE VIRTUAL WARDS
Visiting Clinicians and Home Health Nursing professionals must focus on what matters most: High quality, on-time appointments with exacting skills and equipment. Scheduling must work with precision and agility, and a mobile workforce requires transparent support and instruction. Real-time planning technology must be agile and respect the value your field teams offer patients.
FLS VISITOUR removes batch and overnight processing, with dynamic scheduling requirements and influencing factors produced into error-free schedules in just a few seconds. With embedded dynamic route planning, our solution continuously calculates the optimal scheduling of your field appointments.
FLS VISITOUR removes batch and overnight processing, with dynamic scheduling requirements and influencing factors produced into error-free schedules in just a few seconds. With embedded dynamic route planning, our solution continuously calculates the optimal scheduling of your field appointments.
OPTIMISED SCHEDULING
Coordinate a wide variety of appointment types every day. With FLS VISITOUR, you not only create optimal plans for the day, but can also adapt to changing circumstances in real time. Your service is more responsive and flexible and you reduce 'no-access' visits.Automate field service management to save planning costs, with reduced travel and more time to complete work whilst improving efficiency.
- Precise Location: Swap post codes for geocoded addresses
- Appointment Types: Required clinician skills and materials
- Time Of Day Driving Speeds: Real-world data to determine if clinicians are likely to be held in traffic
- Planning Without ‘Patches’: Overlapping work areas unlock hidden optimisation
- Realistic Appointment Windows: Real-time planning removes time pressures for more time spent with patients
- Paperless Workflows: Clear, readable, and searchable. Features such as a 'time of arrival' improves communication
- In-shift Re-optimisation: Live location and progress of connected employees with re-routing within seconds
- Improved Work/Life Balance: Build in breaks, reduce driving, and office visits
- Metrics: Digitised reporting of your operational health and service scores for analysis
FLS ADVANTAGE
OUTPATIENT CENTRICITY THROUGH SMART FIELD SERVICE MANAGEMENT
Combine our innovative field service management software FLS VISITOUR with a deep understanding of community health logistics to connect the entire value chain through dynamic tools: Always end-to-end and as streamlined as possible.
FLS partners with many fleet, lone-worker, and job management ecosystems.
Seamless integration means you maintain your exisiting CRM and ERP including Microsoft Dynamics 365.
FLS partners with many fleet, lone-worker, and job management ecosystems.
Seamless integration means you maintain your exisiting CRM and ERP including Microsoft Dynamics 365.
Complete Cost Transparency
Plan the day in seconds with seamless order data from your CRM/ERP, job management, or FLS PORTAL. Automatically process large order data with an automated consideration of all restrictions. Avoid surprises with dozens of features, such as geocoding and time-of-day speed profiles for maximum optimisation. You always have an overview of the order status and location of the field employee.
Plan the day in seconds with seamless order data from your CRM/ERP, job management, or FLS PORTAL. Automatically process large order data with an automated consideration of all restrictions. Avoid surprises with dozens of features, such as geocoding and time-of-day speed profiles for maximum optimisation. You always have an overview of the order status and location of the field employee.
Significant Cost Reduction
Optimised planning makes your processes more efficient, reduces lost time, fuel use, and miles driven/CO2 emissions. You utilise your field resources optimally and create more productive processing of orders.
Optimised planning makes your processes more efficient, reduces lost time, fuel use, and miles driven/CO2 emissions. You utilise your field resources optimally and create more productive processing of orders.
Optimised Fulfilment and Care Visits
Patients cannot and should not wait. FLS VISITOUR can map all requirements and consider these in scheduling outcomes. The system optimally assigns your field employees to orders based on their skills and availability. Plus, real-time material handling ensures all supplies needed for clinicians are available.
Patients cannot and should not wait. FLS VISITOUR can map all requirements and consider these in scheduling outcomes. The system optimally assigns your field employees to orders based on their skills and availability. Plus, real-time material handling ensures all supplies needed for clinicians are available.
More Precise and Shorter Time Windows
Schedule visits fully automatically, planning a wide variety of types of calls, with pinpoint accuracy and for everyone. Cut appointment offers from 'which day' to 'which hour', with ETA data allowing patients the option to follow vehicle on a map. Service users can amend appointments to cost-optimised appointments to reduce 'no-access' rates.
Schedule visits fully automatically, planning a wide variety of types of calls, with pinpoint accuracy and for everyone. Cut appointment offers from 'which day' to 'which hour', with ETA data allowing patients the option to follow vehicle on a map. Service users can amend appointments to cost-optimised appointments to reduce 'no-access' rates.
MINIMISE RISK. OPTIMISE PROCESSES.
With clever field service management software for the pharmaceutical delivery and home care services sector.All process steps are mapped for mobile.
All process steps - from intake of appointment requirements to the sending of a skilled technician or a qualified clinician to perform prescribed tasks. In combination with the FLS software for scheduling and route planning FLS VISITOUR and the mobile app FLS MOBILE, shifts are optimally planned for mobile workforces and they're intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases user satisfaction.
All process steps - from intake of appointment requirements to the sending of a skilled technician or a qualified clinician to perform prescribed tasks. In combination with the FLS software for scheduling and route planning FLS VISITOUR and the mobile app FLS MOBILE, shifts are optimally planned for mobile workforces and they're intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases user satisfaction.
Relief for mobile workforces.
With FLS MOBILE, your staff receive exactly the information they need to deliver an ideal care service. The mobile solution supports them every step of the way, making paperwork a thing of the past. Since they are directly connected to the central tour planning via the app, they always have their day plan in view. In addition, they can enter current information about their assignments and trips directly into the system while on the road.
With FLS MOBILE, your staff receive exactly the information they need to deliver an ideal care service. The mobile solution supports them every step of the way, making paperwork a thing of the past. Since they are directly connected to the central tour planning via the app, they always have their day plan in view. In addition, they can enter current information about their assignments and trips directly into the system while on the road.
Modern tools increase satisfaction.
The intuitive app not only ensures reliability and security. Modern tools are also increasingly an argument in recruiting. Professionals in outpatient care want to work with modern solutions, and employee satisfaction increases when processes are digitalised and run smoothly. By the way, thanks to the offline function, all information is available even if there is no internet connection.
The intuitive app not only ensures reliability and security. Modern tools are also increasingly an argument in recruiting. Professionals in outpatient care want to work with modern solutions, and employee satisfaction increases when processes are digitalised and run smoothly. By the way, thanks to the offline function, all information is available even if there is no internet connection.
With checklists, photography, and signature captures, your field force gains a mobile companion that takes pressure off and increases paperless efficiency.
Mobile Field Service Management solutions helps employees to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the pharmaceutical delivery and home care services industry. We'll show you how, just contact us using the form.
Alternatively email lee.hawkes@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your Job Management, CRM & ERP:
Integration and BPMN ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›