INDUSTRY: PHARMACEUTICAL DELIVERY AND HOME CARE CLINICIAN SERVICES
DYNAMIC SCHEDULING AND ROUTE OPTIMISATION FOR COMMUNITY HEALTHCARE
The best-of-breed upgrade for your field force.
Streamline your outpatient healthcare operations with the best-of-breed upgrade for mobile workforces. Efficient cost-optimised scheduling and accurate route planning for pharmaceutical delivery and home care clinician services.The advantages of professional software for Pharmaceutical Delivery and Home Care Clinician Services:
Optimised workforce schedules and efficient route planning
Outpatient-friendly appointments that reduce delays that minimise missed deliveries and 'no access' home visits
Cost-optimised workforce capacity management and rapid response capability
Overall lower operating costs, with less time, travel, and fuel expenditure
CHALLENGES FOR ROUTE OPTIMISATION IN OUTPATIENT HEALTHCARE
Community health services are under pressure to provide the best possible care while keeping costs down. Ensuring timely care for patients is becoming increasingly difficult with the increasing shortage of skilled workers.
Factors such as emergency call outs remain. Demand for services can rarely be forecast, and the scaling of resources within a location can be rendered unnecessary, within weeks. It is all the more important to use your existing skilled employees and vehicles as efficiently as possible.
Community health services are under pressure to provide the best possible care while keeping costs down. Ensuring timely care for patients is becoming increasingly difficult with the increasing shortage of skilled workers.
Factors such as emergency call outs remain. Demand for services can rarely be forecast, and the scaling of resources within a location can be rendered unnecessary, within weeks. It is all the more important to use your existing skilled employees and vehicles as efficiently as possible.
- Cost inflation
Fuel, materials, spare parts, and wages - Employee retention
Field service workload, recognition of skills, and cost of living support - Speed and productivity
Respect time spent with patients whilst clearing wait lists
- Regulated inspection and compliance
Meeting deadlines whilst maintaining overall quality - Legislation
Requirements to track and manage outcomes against contracts - Service scores
The live self-service appointment tools that patients expect
Whether you're scheduling deliveries of medicine, offering an appointment for a home visit, or rebooking a clinician for a specific care window: successful management of these challenges is directly linked to the optimisation of your field service resources.
FLS SOFTWARE FOR ROUTE PLANNING PHARMACEUTICAL DELIVERIES
The requirements placed on order and delivery logisitcs have risen sharply. It is no longer the business that picks the delivery date but the patient who chooses the delivery window.Meet this challenge with FLS VISITOUR and benefit from a solution that supports fulfilment through seamless integration into your existing technology. Realise consistent digital logistics workflows quickly and reliably. FLS VISITOUR is a developed solution that determines the best route planning outcomes, taking all factors into account, much faster and more accurately than other schedulers. Intelligent scheduling produces precise, error-free planning and at the same time offers cost savings and increased efficiency.
Offer your patients an optimised experience and save costs in job order processing, with reduced driving, idle times, fuel use, and CO2 emissions.
FLS VISITOUR is particularly successful when there are sudden changes during the course of the day. The software is unbeatable when it comes to immediately re-optimising in-shift. With the help of our real-time resource scheduling, automated route planning, and connected app, well-known community health service providers control and optimise their field service management processes.
- Individual integration of a 24/7 self-service customer portal with real-time delivery proposals
- Real-time optimisation for reliable planning of new bookings
- Real-time integration of drivers via the mobile app with extensive functions for loading, route planning, delivery, real-time advice / status, returns, reporting
- Real-time traffic data, road-specific speed profiles as well as intelligent prediction of visit duration
- Improvement of KPIs with continuous transparency, e.g. drops per shift, service times, punctuality rate
FLS VISITOUR is particularly successful when there are sudden changes during the course of the day. The software is unbeatable when it comes to immediately re-optimising in-shift. With the help of our real-time resource scheduling, automated route planning, and connected app, well-known community health service providers control and optimise their field service management processes.
OPTIMISED ROUTE PLANNING
Your dispatch must react to staff absences, cancelled customer appointments and emergency deployments. Our solution therefore not only creates the optimal route planning in advance. At the same time, it continuously optimises the routes as soon as a need for change arises.FLS SOFTWARE FOR SCHEDULING IN-PATIENT HOME CARE CLINICIANS
Visiting Clinicians and Home Health Nursing professionals must focus on what matters most in the field – providing quality, on-time appointments with exacting skills and equipment. Whilst scheduling operations must work with precision and agility, professionals in the field need support through speed and simplicity. The technology should be equally agile, aware of the value you offer patients and in turn, add value to your scheduling teams in real-time.FLS VISITOUR removes batch and overnight processing. All dynamic scheduling requirements and influencing factors are produced into error-free schedules in just a few seconds. In conjunction with dynamic route planning for your employees in the field, our solution continuously calculates the optimal scheduling of your field appointments and order processing.
Automate field service management to give both head office and mobile workforces the tools to save planning costs, with reduced travel and more time to complete their work whilst achieving greater productivity.
- Precise appointment location – swapping post codes for geocoded address data
- Appointment type – which clinician skills and materials are required
- Time of day driving speeds – real-world data to determine if the clinician is likely to be held in traffic with an engine running
- Overlapping work areas – removing ‘patches’ meaning countless alternative schedules become available
- Remove time pressures – define real-time schedules and allow AI to determine realistic appointment windows with more time spent with the patient
- Remove paperwork – paperless makes information clear, readable, and searchable. Mobility features, such as a 'time of arrival' improves workload management
- In-shift re-optimisation – location and progress of connected employees appear live and can be re-routed within seconds
- Improve work/life balance – build in breaks, reduce driving and office visits
- Metrics – support the digitised reporting of your operational health and service scores and analyse the drivers of these factors
OPTIMISED SCHEDULING
Coordinate a wide variety of appointment types every day. With FLS VISITOUR, you not only create optimal plans for the day, but can also adapt to changing circumstances at any time, in real time. Your service is far more responsive and flexible and you reduce 'no access' visits.THE FAST LEAN SMART ADVANTAGE:
OUTPATIENT CENTRICITY THROUGH SMART FIELD SERVICE MANAGEMENT
Combine our innovative field service management software FLS VISITOUR with a deep understanding of community health logistics to connect the entire value chain through dynamic tools: Always end-to-end and as streamlined as possible.
FLS partners with many fleet, lone-worker, and job management ecosystems.
Seamless integration means you maintain your exisiting CRM and ERP including Microsoft Dynamics 365.
FLS partners with many fleet, lone-worker, and job management ecosystems.
Seamless integration means you maintain your exisiting CRM and ERP including Microsoft Dynamics 365.
Complete Cost Transparency
Plan the day in seconds with seamless order data from your CRM/ERP, job management, or FLS PORTAL. Automatically process large order data with an automated consideration of all restrictions. Avoid surprises with dozens of features, such as geocoding and time-of-day speed profiles for maximum optimisation. You always have an overview of the order status and location of the field employee.
Plan the day in seconds with seamless order data from your CRM/ERP, job management, or FLS PORTAL. Automatically process large order data with an automated consideration of all restrictions. Avoid surprises with dozens of features, such as geocoding and time-of-day speed profiles for maximum optimisation. You always have an overview of the order status and location of the field employee.
Significant Cost Reduction
Optimised planning makes your processes more efficient, reduces lost time, fuel use, and miles driven/CO2 emissions. You utilise your field resources optimally and create more productive processing of orders.
Optimised planning makes your processes more efficient, reduces lost time, fuel use, and miles driven/CO2 emissions. You utilise your field resources optimally and create more productive processing of orders.
Optimised Fulfilment and Care Visits
Patients cannot and should not wait. FLS VISITOUR can map all requirements and consider these in scheduling outcomes. The system optimally assigns your field employees to orders based on their skills and availability. Plus, real-time material handling ensures all supplies needed for clinicians are available.
Patients cannot and should not wait. FLS VISITOUR can map all requirements and consider these in scheduling outcomes. The system optimally assigns your field employees to orders based on their skills and availability. Plus, real-time material handling ensures all supplies needed for clinicians are available.
More Precise and Shorter Time Windows
Schedule visits fully automatically, planning a wide variety of types of calls, with pinpoint accuracy and for everyone. Cut appointment offers from 'which day' to 'which hour', with ETA data allowing patients the option to follow vehicle on a map. Service users can amend appointments to cost-optimised appointments to reduce no access rates.
Schedule visits fully automatically, planning a wide variety of types of calls, with pinpoint accuracy and for everyone. Cut appointment offers from 'which day' to 'which hour', with ETA data allowing patients the option to follow vehicle on a map. Service users can amend appointments to cost-optimised appointments to reduce no access rates.
MINIMISE RISK. OPTIMISE PROCESSES.
With clever field service management software for the pharmaceutical delivery and home care services sector.All process steps are mapped for mobile.
All process steps - from intake of appointment requirements to the sending of a skilled technician or a qualified clinician to perform prescribed tasks. In combination with the FLS software for scheduling and route planning FLS VISITOUR and the mobile app FLS MOBILE, shifts are optimally planned for mobile workforces and they're intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases user satisfaction.
All process steps - from intake of appointment requirements to the sending of a skilled technician or a qualified clinician to perform prescribed tasks. In combination with the FLS software for scheduling and route planning FLS VISITOUR and the mobile app FLS MOBILE, shifts are optimally planned for mobile workforces and they're intuitively guided through all points on a mobile device while on the move. This avoids errors, automates documentation and increases user satisfaction.
Relief for mobile workforces.
With FLS MOBILE, your staff receive exactly the information they need to deliver an ideal care service. The mobile solution supports them every step of the way, making paperwork a thing of the past. Since they are directly connected to the central tour planning via the app, they always have their day plan in view. In addition, they can enter current information about their assignments and trips directly into the system while on the road.
With FLS MOBILE, your staff receive exactly the information they need to deliver an ideal care service. The mobile solution supports them every step of the way, making paperwork a thing of the past. Since they are directly connected to the central tour planning via the app, they always have their day plan in view. In addition, they can enter current information about their assignments and trips directly into the system while on the road.
Modern tools increase satisfaction.
The intuitive app not only ensures reliability and security. Modern tools are also increasingly an argument in recruiting. Professionals in outpatient care want to work with modern solutions, and employee satisfaction increases when processes are digitalised and run smoothly. By the way, thanks to the offline function, all information is available even if there is no internet connection.
The intuitive app not only ensures reliability and security. Modern tools are also increasingly an argument in recruiting. Professionals in outpatient care want to work with modern solutions, and employee satisfaction increases when processes are digitalised and run smoothly. By the way, thanks to the offline function, all information is available even if there is no internet connection.
With checklists, photography, and signature captures, your field force gains a mobile companion that takes pressure off and increases paperless efficiency.
Mobile Field Service Management solutions helps employees to be more productive.
MEET THE OPTIMISATION POTENTIAL WITHIN YOUR ORGANISATION
FLS software optimises the pharmaceutical delivery and home care services industry. We'll show you how, just contact us using the form.
Alternatively email lee.hawkes@fastleansmart.com
or phone +44 1183 800189
Further reading:
Learn about FLS integration with your Job Management, CRM & ERP:
Integration and BPMN ›
FLS Partners who can provide specialist advice on integration with their own technologies:
Find an FLS Partner ›