CASE STUDY / STREHLOW
RAPID HELP DUE TO EFFECTIVE FIELD RESOURCE SCHEDULING
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Requirements:
- Introduction of a software-based appointment and route scheduling solution for delivering medical aids by healthcare professionals
- A number of restrictions in the scheduling process including warehousing and procurement conditions
- Rapid go-live
- Scalability of the scheduling solution
- Increase in service quality through short response times
Benefits:
- Significantly increased service quality
- Shorter response times for customers
- More efficient scheduling processes
- Consideration of industry-specific conditions including warehousing and procurement
- System implementation in just one week
Meet the organisation:
strehlow.de
This family-owned business Strehlow GmbH has been providing top quality service in the healthcare sector for over 25 years true to the motto "Caring for your heath" – and is a leader in the German medical equipment market. Over 290 employees provide medical aids and appliances to patients at home or in hospitals, rehabilitation centers, and nursing homes. Besides delivering and repairing equipment, service also includes consultancy, support, and advice in all aspects of healthcare needs.
THE CHALLENGE
This full service places heavy demands on staff organising deliveries. This requires, above all, fast and reliable service, as many of the products need to be available for next day delivery. To ensure the recipient is available to accept delivery, the dispatching team has to arrange a vast number of appointments with customers each day.
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